Summary
Overview
Work history
Education
Skills
Timeline
Generic

Tirumbe Ngwira

Birmingham,West midlands

Summary

I am a compassionate professional dedicated to supporting and caring for others. Proven communication and interpersonal skills, complemented by extensive experience in customer service and teamwork, and focused on delivering high-quality care and improving the well-being of individuals in need.

Loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Care assistant/Bank Team Leader

Sanctuary Care-Castle Croft
Birmingham, Westmidlands
08.2022 - Current
  • Promoted hygiene and cleanliness through personal care assistance for residents.
  • Administered medication, ensuring effective health management for all residents.
  • Monitored vital signs to detect health complications early.
  • Responded promptly to emergencies, prioritising resident safety.
  • Maintained a calm demeanour during crises, reassuring residents and families.
  • Collaborated with the healthcare teams to enhance resident care delivery.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Maintained up-to-date knowledge on the latest care practices by attending regular meetings and training opportunities.
  • Delivered exceptional customer service, addressing the concerns of residents and families.
  • Adhered strictly to professional standards, regulations, and policies throughout duties.

Administrative assistant

Joesph Chamberlain Sixth Form College
Birmingham, Westmidlands
02.2013 - 07.2022
  • Submitted timely reports, delivering critical updates on various projects.
  • Enhanced customer satisfaction through prompt responses to inquiries via email and phone.
  • Coordinated office operations by managing correspondence and supervising cleanliness.
  • Organised client meetings, prepared agendas, and recorded detailed minutes.
  • Updated company databases with new employee contact information and employment details.
  • Facilitated internal communication to promote effective information sharing.
  • Streamlined administrative processes, increasing overall workplace efficiency.
  • Collaborated with HR officers, improving candidate screening during recruitment.

Education

GCSEs - Biology A,Chemistry A,English A,Geography A,History A,Religious Studies A,Mathematics B,Physics B

Achbiishop Micheal Ramsey College
01.1996 - 06.1999

A-Levels - Biology A,Chemistry A,English A,Mathematics B

Archbishop Michael Ramsey College
09.1999 - 06.2001

Skills

  • Empathetic communication
  • Palliative care techniques
  • First aid certification
  • Manual handling expertise
  • Family support and liaison
  • Care plan coordination
  • Personal care assistance
  • Specialised equipment proficiency
  • End-of-life support
  • Emergency response readiness
  • Interpersonal skills
  • Medical software proficiency
  • Palliative care experience

Timeline

Care assistant/Bank Team Leader

Sanctuary Care-Castle Croft
08.2022 - Current

Administrative assistant

Joesph Chamberlain Sixth Form College
02.2013 - 07.2022

A-Levels - Biology A,Chemistry A,English A,Mathematics B

Archbishop Michael Ramsey College
09.1999 - 06.2001

GCSEs - Biology A,Chemistry A,English A,Geography A,History A,Religious Studies A,Mathematics B,Physics B

Achbiishop Micheal Ramsey College
01.1996 - 06.1999

Similar Profiles

Create profile
Tirumbe Ngwira