TIONNE A. FRANCIS

Previous duties included:

• Created and managed monthly reports of payroll, Tellering, and new accounts.
• Performed teller scheduling to achieve appropriate branch coverage for business needs.
• Assisted tellers in cashing checks by verifying signatures and amounts.
• Complied with internal controls and federal regulations by implementing FIU methods.
• Provided clients with general information on account opening, updating and closing accounts.
• Conducted various branch operations tasks such as balancing and replenishing ATMs.
• Managed branch vault by verifying the accuracy of cash transactions.
• Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
• Originated, reviewed, processed, closed, and administered customer loan proposals and interviews.
• Recommended loan approvals and denials based on customer loan application reviews.
• Maintained strict confidentiality of bank records and client information.
• Worked with underwriters to fix application problems and resolve issues such as loan payments, bad debt and recoveries.
• Executed record filing system to improve document organization and management.

Previous duties included:

• Resolved customer inquiries regarding bills and payments.
• Processed invoices, receipts, cheque payments, journals, ledgers, bank deposits and statements in a timely manner.
• Maintained up-to-date accounts receivable records, and inventory also coordinated monthly billing activities.
• Prepared weekly payroll for a team of salaried and hourly employees.
• Compiled and reported on expense data to aid in budget planning.
• Managed daily bookkeeping and QuickBooks functions with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
• Tracked expenses to comply with budgets.
• Analyzed and verified employee expense reports for accuracy.

My responsibility was to:

• Ensured compliance with company policies and procedures at all times.
• Resolved customer complaints in an efficient manner.
• Created reports on employee performance, attendance, and productivity levels.
• Supervised staff during shift changes and ensured proper coverage at all times.
• Delegated duties according to individual strengths while ensuring quality standards were met efficiently.
• Resolved problems, improved operations and provided exceptional service.

My responsibility was to:

• Developed promotional strategies to increase sales of featured products.
• Researched new products to determine their potential success in assigned stores.
• Organized displays according to company standards and specifications.
• Provided feedback from customers regarding product selection, presentation, and pricing.
• Coordinated promotional events such as special sales or clearance items.
• stock, rotate shelves, and build collections to deliver results for stores and suppliers.