Summary
Work history
Education
Skills
Languages
Timeline
Generic

Tin Wai Lo

Telford,UK

Summary

A responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in airport warehouse to coordinate paperwork and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Skilled customer service officer with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices.

Dictate 6 man team to build up the cargo within the time.

Hardworking office assistant brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.

Enthusiastic telephone Investigator with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Work history

Costumer Services Officer Trainee

Asia Airfreight Terminal
Hong Kong, China
2019.06 - 2020.07
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Completed documentation and logs each day, generating detailed daily reports.
  • Followed up on unresolved customer issues to investigate and resolve problems.
  • Managed workflow to continuously exceed quality service goals.

Office Assistant

KIng's Group
Hong Kong, China
2017.05 - 2018.06
  • Entered handwritten data into computers for easy retrieval.
  • Stayed up-to-date with knowledge of company products and services to assist clients with concerns.
  • Received and screened high-volume internal and external communications, calls and email.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Supported staff on special assignments and ad hoc projects.

Telephone Investigator

Senior Citizen Home Safety Association
Hong Kong, China
2016.10 - 2017.04
  • Obtained evidence from victims and witnesses in written statements.
  • Met needs of multiple investigations at differing paces, facilitating dynamic environment in line with legislation and investigation standards.
  • Carefully documented statements, observations, and evidentiary materials.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Documented findings and prepared detailed reports.

Education

A-Levels - geography

Delia Memorial School (Yuet Wah)
Hong Kong
2010.09 - 2013.07

Human Service - Society

Caritas Institute of Higher Education
Hong Kong
2015.09 -

Skills

  • Social Media Platforms
  • Case Management
  • Operational Standards
  • Operational Efficiency
  • Complex Problem-Solving
  • Providing Solutions
  • Using Counterbalance Lift Truck
  • Using Back to Back Conversion From C/B to Reach

Languages

English
Intermediate
Chinese (Mandarin)
Intermediate
Chinese (Cantonese)
Native

Timeline

Costumer Services Officer Trainee

Asia Airfreight Terminal
2019.06 - 2020.07

Office Assistant

KIng's Group
2017.05 - 2018.06

Telephone Investigator

Senior Citizen Home Safety Association
2016.10 - 2017.04

Human Service - Society

Caritas Institute of Higher Education
2015.09 -

A-Levels - geography

Delia Memorial School (Yuet Wah)
2010.09 - 2013.07
Tin Wai Lo