Tineyi Mwalima
Cheltenham,Gloucestershire
Summary
Dynamics 365 Functional/Business Central Consultant committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Experience with design and Configuration within the Microsoft Dynamics 365 F & O application specifically. Have minimum 5 years’ experience in data analytics with knowledge of Power Platform (Power BI Power). Simplifies complex topics and processes to make technical interactions less intimidating for average users. I am an experienced Dynamics 365 consultant with over 15 years of experience in the ERP space (D365, Business Central, NAV, Sage Accpac and Pastel). Excellent reputation for resolving problems and improving customer satisfaction. Dedicated ERP professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
Work history
Dynamics 365 F&O/BC Consultant
TP Cape Civils (Pvt) Ltd
Cape Town, South Africa
2019.01 - 2023.09
- Organised and trained team on system changes and updates.
- Worked in agile environment for incorporating changes to ongoing projects.
- Collaborated with stakeholders and end users during software development lifecycle to achieve goals.
- Investigated new technologies to create enterprise technology strategy and roadmap.
- Utilised Dynamics 365 capabilities to optimise business process design.
- Provided accurate work estimates to improve sequencing and work prioritisation.
- Followed design specifications from functional and technical consultants to develop software.
- Analyzing, refining and documenting the business requirements.
- Creates functional and technical specifications for Dynamics 365 ERP system to meet business requirements, while ensuring the integrity of the technical design process
- Serves as a technical expert on all business requirements and information needs of system users.
- Identifies security and application access needs for customers; develops or assists with the development of security definitions and profiles; assists with the maintenance of security authorizations
- Coordinates and participates in the planning, development, and implementation of ERP systems to align solutions with a customer's needs and business requirements.
- Creates ERP systems documentation (including as-is/to-be process documentation); develops and writes training documentation and trains users.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Delivered high-quality developmental work to meet clients' expectations.
- Spearheaded smooth transition from outsourced development models to in-house designs.
Dynamics Business Central/NAV Consultant
Damen Shipyards
Cape Town, South Africa
2018.02 - 2018.12
- Implement Dynamics Business Central upgrade from NAV
- Worked in agile environment for incorporating changes to ongoing projects.
- Followed design specifications from functional and technical consultants to develop software.
- Administered multiple Microsoft Dynamics NAV and Business Central environments and portals.
- Automated processes and integrated systems within Dynamics CRM using approved tools and technologies.
- Utilised Dynamics Business Central capabilities to optimise business process design.
- Improve existing ERP module setups and configurations.
- Provide adequate, detailed training for all users of the ERP system
- Clean up the legacy data and transactions that do not satisfy the business requirements
- Improve reporting to various stakeholders
- Implement all the modules that would support the business i.e. advanced Warehousing including scanner functionality, Manufacturing and Jobs
- Include as many processes as possible in the ERP business solution, thereby limiting “manual” processes in external applications
- Include the correct dimensions for operational and reporting purposes
- Introduce MRP in the operation of Business central
Senior Business Applications Analyst
Engen Petroleum
Cape Town, South Africa
2008.11 - 2016.12
- Minimised financial impact, formulating mitigation plans to manage and reduce risks.
- Tested and maintained system operations to standardise workflow.
- Developed innovative methods to elevate customer satisfaction.
- Defined and informed future change, using data modelling tools and techniques.
- Implementation of Sage ERP 300 in 15+ affiliates on the African continent
- Work with a Partner implementing to implemement Sage ERP in all the Engen affiliates
- Hands on Project manage and run the end to end ERP implementation, Training and Support
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Elicited and clearly documented business and system requirements.
- Management and support of the eCard Payment system in all Engen affiliates in Africa
- Experience with EDI system implementation and support
- A key team Project member in the Fuel Card installation and implementation (Petrol Plus). Creating interfaces between the financial system and the Fuel card system.
- Management of prepaid and post-paid card solutions and determined the risk exposure to the organization and solution thereto.
- Involved in the Fuel Card System Project planning and implementation.
- ERP implementation, Upgrades and support
- Alignment of business requirements to the project outcomes.
- Implement business applications enhancements to ensure the goals of the business are met
- Understanding of networking protocols: DNS, HTTP, SMTP, TCP
- Exposure to security concepts / best practices
- Experience troubleshooting file system and object storage
- Experience managing full application stacks from the Operating System up through custom applications
- Technical Support and Troubleshooting
- Help Desk Support
- Ensure data consistency and integrity with other internal systems
- Troubleshoot any technical issues
- Database cleaning e.g. perform regular list hygiene to maintain health of our database.
- Collaboration with marketing teams across estates to provide CRM support e.g. Create targeted lists, Manage list imports
- Build and manage email templates
- Set up of automations for various internal and external processes
- Manage and report on short-term projects
- Mentored and trained junior business analysts to perform best practices and provide quality standards.
- Oversaw new product designs to examine future performance in market.
- Optimised business performance, developing best practice, standards and guidance for teams.
ERP project manager
Leading Information Technology Solutions (L.I.T.S)
Johannesburg, South Africa
2008.01 - 2008.11
- Led infrastructure projects to install and upgrade various systems.
- Collaborated with project engineers to roll out, manage, or patch software.
- Expanded use of VMware technologies, achieving multiple server and desktop virtualisation.
- Executed projects using Waterfall and Agile methodologies.
- Manage Sage 300 ACCPAC ERP projects starting from systems study, gathering data, prepare program specifications, system testing, and system installation.
- Conduct pre- and post-sales demonstrations of Sage Accpac to clients.
- Liaise with all stakeholders to determine effective CRM solutions to meet business requirements.
- Analyze, design, and implement CRM enhancements and initiatives.
- Design and test ERP enhancements, including updates and bug fixes; coordinate User Acceptance, Regression, and Integration Testing; make changes and corrections, as needed.
- Ensure data quality standards are followed, including the removal/merging of duplicate records.
- Update users, security profiles, access rights and manage licenses for users.
- Helpdesk support of Sage 300 and on-site support and troubleshooting
- Report design and customization using CRYSTAL Reports
- Configuring SQL and Pervasive databases
- Offer general IT and Network support and troubleshooting.
- Develop data translation objects and data processing flow using current tools and software.
- Work closely with project/account managers on customer-specific initiatives that involve data translation or integration development.
- Work independently to coordinate and solve highly complex technical data communication and transformation issues.
- Design, test and implement data translation objects (maps)
- Troubleshoot technical issues related to data transformation and flow.
- Analyze customer data specifications and provide gap analysis
- Create documentation for future reference, training and support purposes
- Provide customers or internal teams with support on technical integration issues
- Communicate with customers to clarify data format requirements
- Write transition plans to move development work into various environments
- Mentor others regarding setup and development of integration technologies, including internal toolsets
- Facilitate training on integration techniques and methods, including creation of documentation for such training
- Knowledge of network environments and networking
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Managed team of IT support technicians, developing workflows and processes.
Applications analyst
Total and Mobil Zimbabwe
Harare, Zimbabwe
2001.01 - 2007.12
- Provided on-call support and problem resolution for applications.
- Maximised support team performance by determining training needs and developing technical user documentation.
- Gathered information and contributed in definition of programme requirements and proposal development.
- Maintained established applications using defined procedures.
- Migrated in-house and client-based applications to facilitate smooth transitions.
- Installed, modified and maintained systems and utility software on server computers.
- Evaluated and tested new or modified software to verify programmes conformed to established guidelines and best practices.
- Documented clients' issues and processes of resolution.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Performed troubleshooting, maintenance and optimization of applications.
- Proven experience with building reports and dashboards on different reporting platforms
- Provide systems support services
- Investigations and problem solving
- Understanding the business environment and provide consulting services to users to determine optimal solutions
- Code, test and implement changes
- Test and implement application solutions
- Proactively manage vendor deliverables to ensure that desired outcomes and objectives are achieved
- Support the fuel card system called TOMCARD
- Define project scope, goals and deliverables that support business goals in collaboration with the PMO and relevant stakeholders.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
- Estimate the resources and participants needed to achieve project goals.
- Set and continually manage project expectations with team members and other stakeholders.
- Delegate tasks and responsibilities to appropriate personnel.
- Identify and resolve issues and conflicts within the project team Identify and manage project dependencies and critical path.
- Plan and schedule project timelines and milestones using appropriate tools.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Manage stakeholder relationships, ensuring high levels of stakeholder satisfaction with project deliverables.
- Technical knowledge of the Windows 2003/2008 Enterprise Server Platform
- Practical server experience within a large-scale complex environment.
Education
Master of Business Administration - Business Administration and Management
Management College of Southern Africa (MANCOSA)
South Africa 2014.01 - 2015.12
Higher National Diploma - Computer Science
Harare PolyTechnic College
Zimbabwe 2003.01 - 2003.12
Diploma of Higher Education - Computer Science
Harare PolyTechnic College
Zimbabwe 2001.01 - 2002.12
Diploma of Higher Education - Education
Belevedere Teachers college
Zimbabwe 1997.01 - 2000.12
Certificate of Higher Education - Computer Studies
Belvedere Technical College
Zimbabwe 1998.01 - 1999.12
Certificate of Higher Education - Computer studies
Belvedere Technical College
1997.01 - 1997.12
Sage Accpac ERP Certficate - Sage Accpac ERP Consultant
Softline Accpac
South Africa 2009.04 - 2009.08
Project Management Professional - Project Management
Project Management Institute
United States 2010.01 - 2010.04
Exam MB-300: Microsoft Dynamics 365 - Core Finance and Operations
Microsoft
United States 2023.10 - 2023.10
MB 310: Microsoft Dynamics 365 - Finance Functional Consultant
Microsoft
United States 2023.10 -
MB -910 Exam - Dynamics 365 Fundamentals (CRM)
Microsoft
United States 2023.09 -
Skills
- Agile
- Software applications
- Testing and maintenance
- Product development
- Technical Analysis
- Teamwork and Collaboration
- Planning and Coordination
- Dependable and Responsible
- Written Communication
- Training and Development
- Dynamics 365 Software Proficiency
Languages
English
Fluent
Timeline
Exam MB-300: Microsoft Dynamics 365 - Core Finance and Operations
Microsoft
2023.10 - 2023.10
MB 310: Microsoft Dynamics 365 - Finance Functional Consultant
Microsoft
2023.10 -
MB -910 Exam - Dynamics 365 Fundamentals (CRM)
Microsoft
2023.09 -
Dynamics 365 F&O/BC Consultant
TP Cape Civils (Pvt) Ltd
2019.01 - 2023.09
Dynamics Business Central/NAV Consultant
Damen Shipyards
2018.02 - 2018.12
Master of Business Administration - Business Administration and Management
Management College of Southern Africa (MANCOSA)
2014.01 - 2015.12
Project Management Professional - Project Management
Project Management Institute
2010.01 - 2010.04
Sage Accpac ERP Certficate - Sage Accpac ERP Consultant
Softline Accpac
2009.04 - 2009.08
Senior Business Applications Analyst
Engen Petroleum
2008.11 - 2016.12
ERP project manager
Leading Information Technology Solutions (L.I.T.S)
2008.01 - 2008.11
Higher National Diploma - Computer Science
Harare PolyTechnic College
2003.01 - 2003.12
Applications analyst
Total and Mobil Zimbabwe
2001.01 - 2007.12
Diploma of Higher Education - Computer Science
Harare PolyTechnic College
2001.01 - 2002.12
Certificate of Higher Education - Computer Studies
Belvedere Technical College
1998.01 - 1999.12
Diploma of Higher Education - Education
Belevedere Teachers college
1997.01 - 2000.12
Certificate of Higher Education - Computer studies
Belvedere Technical College
1997.01 - 1997.12