Tincy Thomas
Cheltenham,Gloucestershire
Summary
Accomplished nursing professional with extensive clinical nursing, leadership, and operational management expertise. Demonstrates proficiency in policy compliance, quality assurance, and budgeting. Adept at staff training, professional development, and ensuring patient safety. Skilled in dementia management, palliative care, and safeguarding vulnerable adults. Committed to maintaining high standards of care home compliance and infection control. Career goal: to leverage comprehensive nursing skills to enhance patient care quality and operational efficiency in a senior healthcare setting.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Deputy manager
Shaw Healthcare
Ledbury, Herefordshire
05.2025 - Current
- Collaborated with manager to achieve organisational goals.
- Enforced company policies for safe and productive work environment.
- Conducted performance evaluations, enhancing individual employee development.
- Streamlined administrative functions to enhance efficiency.
- Supervised team members for optimal task completion.
- Addressed service user complaints promptly, improving their satisfaction levels.
- Coordinated with different departments, ensuring seamless communication flow.
- Managed daily operations for smooth running of home.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Clinical lead/ Manager
Magnolia house
Tewkesbury, Gloucestershire
12.2016 - 01.2025
- CQC qualified manager from 2022.
- Over 18 years of experience in care homes
- Supervise daily operations of care home, ensuring high standards of care and service delivery.
- Manage budgets and resources effectively, maintaining financial sustainability
- Ensure compliance with CQC regulations and other legal requirements
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Conducted recruitment interviews to select highly skilled nursing staff members.
- Supervised and evaluated staff work, providing constructive feedback for improved services.
- Recruited and trained compassionate staff to provide high-quality care services.
- Over 7 years of experience in care home management.
- Developed and updated personalised care plans suitable for patient needs.
- Initiated new initiatives aimed at improving resident satisfaction levels.
- Provided overall direction and management for care service, and facility.
- Reviewed resident feedback regularly, and initiated changes based on suggestions or concerns raised.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Deputy Manager/ Manager
Cleeve hill nursing home
Cheltenham
01.2009 - 01.2016
- Started as registered nurse, advanced to role of deputy, and eventually becoming manager.
- Assisted in managing operations of care home, by stepping into manager role when required
- Coordinated care plans for residents, working closely with families and healthcare teams
- Supported staff recruitment, training, and retention initiatives
- Ensured adherence to healthcare policies and procedures
- Organised financial and operational data to help with yearly budgeting and planning.
- Led and managed administrative staff to maintain smooth daily operations.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Registered Nurse
Summer field nursing home
Cheltenham
01.2006 - 01.2009
- Provided comprehensive nursing care to patients in diverse clinical settings
- Monitored patient conditions, administered medications, and documented care
- Collaborated with healthcare teams to develop and implement individualized care plans
- Delivered education and support to patients and families
- Communicated with primary care physicians or emergency care providers to communicate patient needs.
- Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
- Ensured adherence to NMC code at all times; upheld highest standard of ethical practices during service delivery.
- Dispensed medications and administered pharmacological and non-pharmacological interventions via IVs, subcutaneous and intramuscular injections, as well as orally or rectally.
- Maintained outstanding patient care levels through attentive, compassionate monitoring of physical and mental wellbeing.
- Generated detailed and comprehensive patient care plans in collaboration with clinical teams.
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
- Dealt with emergencies with calm and composure.
Education
Dilploma - Nursing
India
IndiaSkills
- Clinical nursing expertise
- Leadership and team management
- Staff training and professional development
- Patient safety and risk management
- Dementia management
- Recruitment and staffing
- Knowledge of CQC standards
- Palliative care understanding
- Safeguarding vulnerable adults
- Infection control standards
- Employee training
- Palliative care knowledge
- Emergency response training
- Care management
- Nursing
- Recruitment
Certification
- Registered Nurse (NMC)
- Advanced Care Planning Certification
- Leadership in Healthcare Certification
- CQC Registered Manager
- Train the trainer for Safeguarding, Moving and Handling, Basic Life Support
- IPC lead
- Dementia lead
- Other relevant training attended to be provided upon further request
Accomplishments
- Successfully improved CQC rating from need improvement to Good overall.
- Led initiatives to enhance staff satisfaction and reduce turnover rates by 100]%.
- Implemented new care models that increased resident satisfaction by 100%.
Custom
Available upon request.
References
References available upon request.
Timeline
Deputy manager
Shaw Healthcare
05.2025 - Current
Clinical lead/ Manager
Magnolia house
12.2016 - 01.2025
Deputy Manager/ Manager
Cleeve hill nursing home
01.2009 - 01.2016
Registered Nurse
Summer field nursing home
01.2006 - 01.2009
Dilploma - Nursing
India