Tinca Lucaciu
Epping,Essex
Summary
Accomplished professional with expertise in multi-site hospitality management and strategic operations, excelling in client and stakeholder relationship building. Demonstrates exceptional skills in team leadership, talent development, and performance management, driving KPI-driven service delivery and effective recruitment strategies. Proficient in Microsoft 365 and Google Workspace tools, with a strong aptitude for influential communication and conflict resolution. Committed to enhancing workplace services through goal-oriented business development and customer service excellence.
Overview
16
16
years of professional experience
4031
4031
years of post-secondary education
Work history
Salesforce Hospitality Manager, WPS
Rapport Guest Services
London
09.2021 - Current
- Operations across two major London sites for a global tech client, overseeing hospitality, reception, events, and meeting room teams (30+ staff)
- Created streamlined SOPs and training programs, reducing onboarding time and increasing retention to 100% for over a year
- Built and maintained executive-level relationships, ensuring alignment with evolving client goals
- Organised 100+ high-profile events annually, consistently exceeding client satisfaction KPIs
- Designed and executed employee engagement initiatives, increasing team morale and productivity
- Responsible for full HR lifecycle: recruitment, L&D, performance reviews, conflict resolution, and team restructuring
- Oversaw service level agreements, vendor coordination, and service innovation in workplace services.
Client Services Manager
Portico at Avison Young
London
11.2019 - 08.2021
- Managed front-of-house services for top-tier real estate firm, ensuring five-star customer experiences daily
- Elevated client service standards; introduced new service rituals and SOPs
- Delivered quarterly performance reviews and training that improved customer feedback ratings by 45%.
- Managed supplier relationships for better product quality.
- Monitored budget expenditure to maintain financial control.
- Cultivated teamwork amongst staff, boosted morale.
- Conducted performance reviews, identified areas of improvement.
- Led team meetings, promoting open communication.
- Worked closely with stakeholders across different departments for problem solving and decision making.
- Ensured compliance with company policies whilst handling sensitive customer information.
- Delivered high quality service to clients, increased brand loyalty.
Deputy General Manager
BaxterStorey at Amazon
London
05.2019 - 11.2019
- Supported the General Manager in running a high-volume corporate hospitality site, including cafes, client floors, and meeting services
- Spearheaded cost control strategies that reduced expenses by 20% in six months.
Supervisor
BaxterStorey at Amazon
London
11.2018 - 05.2019
- Led a frontline team in daily hospitality operations, ensuring timely service delivery and consistent quality
- Trained new staff and managed shift scheduling for optimal coverage.
Event Manager
Cluj Shorts International Film Festival, Romania
03.2013 - 04.2018
- Managed festival operations, sponsor liaison, and volunteer coordination
- Led logistics for over 300 guests, media presence, and on-site execution of film screenings.
Accounting - Assistant Accountant
Axentin
London
02.2016 - 09.2017
- Supported payroll processing, invoice management, and reconciliations using Sage and Excel.
Receptionist & Personal Assistant
Unimed Medical Center
09.2011 - 09.2013
- Delivered front desk service, scheduled appointments, and assisted in medical administration.
Media Production - Project Manager
Persona, Romania
12.2009 - 09.2011
- Managed media campaigns, content production, and client communication.
Education
NVQ Level 1 - Payroll
Redbridge Institute
MBA - Cinematography, Photography & Media
Babes-Bolyai University
Cluj-Napoca, Romania08.2012
Skills
- Multi-site Hospitality Management
- Strategic Operations & Budget Control
- Client & Stakeholder Relationship Building
- Team Leadership & Talent Development
- Workplace Services
- Performance Management & HR Processes
- KPI-Driven Service Delivery
- Conflict resolution aptitude
- Business development
- Account management
- Excellent communication skills
Languages
English
Romanian
Spanish
Russian
Affiliations
- Salsa dancing, Hiking, Photography
Accomplishments
Leadership Award, Manager of the Year (Large Contract) - Rapport Excellence Awards 2025
References
References available upon request.
Timeline
Salesforce Hospitality Manager, WPS
Rapport Guest Services
09.2021 - Current
Client Services Manager
Portico at Avison Young
11.2019 - 08.2021
Deputy General Manager
BaxterStorey at Amazon
05.2019 - 11.2019
Supervisor
BaxterStorey at Amazon
11.2018 - 05.2019
Accounting - Assistant Accountant
Axentin
02.2016 - 09.2017
Event Manager
Cluj Shorts International Film Festival, Romania
03.2013 - 04.2018
Receptionist & Personal Assistant
Unimed Medical Center
09.2011 - 09.2013
Media Production - Project Manager
Persona, Romania
12.2009 - 09.2011
NVQ Level 1 - Payroll
Redbridge Institute
MBA - Cinematography, Photography & Media
Babes-Bolyai University
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