Tinashe Pride Gumbo
Cheltenham,Gloucestershire
Summary
Diligent individual demonstrating strengths in both cleaning and customer service environments. Adapts to various roles through strong interpersonal skills and a commitment to high standards. Eager to leverage diverse experience to support team objectives and enhance operational efficiency. Friendly and reliable, with knack for spotting and addressing cleanliness issues promptly. Known for positive attitude and strong teamwork skills.
Overview
10
10
years of professional experience
Work History
Housekeeping Cleaner
Northleach Court Care Home
Cheltenham, Gloucestershire
06.2024 - Current
- Made rooms and living spaces presentable and welcoming.
- Cleaned and restocked bathrooms to keep facilities fresh.
- Safely used chemical cleaners.
- Deep cleaned bathrooms with meticulous attention to detail.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Handled and stored cleaning chemicals safely.
- Maintained upkeep of residential and common areas through routine dusting, spot cleaning, vacuuming, mopping and waste removal.
- Reported maintenance issues to housekeeping lead.
- Implemented time management skills to efficiently complete tasks within tight deadlines, maximising productivity.
- Spot cleaned carpets using industrial carpet cleaner.
- Swept and damp-mopped private stairways and hallways.
- Dealt with management, staff and residents requests promptly and courteously, attending to additional needs as required.
- Followed appropriate manual handling techniques to complete tasks involving walking, bending and pushing safely.
Waiter
Ocean Basket
East London, Eastern Cape
05.2019 - 12.2023
- Greeted customers, answered initial questions and took drink orders.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Coordinated with team members to take, serve and clear orders accurately and promptly.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Anticipated and addressed guests' service needs.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Performed additional tasks to keep dining room running smoothly.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Stocked and maintained silverware, linens and condiments.
Bar Tender
Liquid blue
Johannesburg, Gauteng
01.2016 - 06.2019
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
- Processed cash, credit card and voucher payments to fast track process.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Received orders from wait staff and delivered beverages to guests.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Maintained brand image by keeping neat personal appearance.
- Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
- Made product recommendations to customers based on preferences.
- Arranged glasses and plates to maintain organisation and attractive displays.
- Cleared tables, wiped countertops and disposed trash to maintain sanitation standards.
- Washed and rinsed glasses, plates and utensils to maintain hygiene standards.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
- Inputted orders into POS system quickly and accurately during peak periods.
- Conducted regular counts of bar stock, promptly ordering low-stocked supplies.
Education
A-Levels - Secondary Education
St Francis High School
Chegutu2003
Ordinary levels - Secondary Education
St Francis High School
Chegutu2001
Skills
- Customer Service
- Food and beverage service
- Food hygiene protocol
- Exceptional interpersonal skills
Hobbies and interests
- cycling
- hiking
- volleyball
- swimming
Languages
English
Proficient
C2
Timeline
Housekeeping Cleaner
Northleach Court Care Home
06.2024 - Current
Waiter
Ocean Basket
05.2019 - 12.2023
Bar Tender
Liquid blue
01.2016 - 06.2019
A-Levels - Secondary Education
St Francis High School
Ordinary levels - Secondary Education
St Francis High School