Tina Jia Gu
Walsall,West Midlands
Summary
Accomplished professional with expertise in supplier management and strategic planning, adept at building strong relationships and consistently meeting goals. Demonstrates exceptional organisational skills, deadline orientation, and operational strategy development. Proficient in time management, leadership, decision making, and profit and loss management. Utilises data analytics to drive project management success and resolve conflicts effectively. Committed to enhancing vendor relationships and achieving long-term career growth in operational strategy.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Regional General Manager
iMile Logistics
09.2024 - Current
- Review and supervise the achievement of 120% of the estimated revenue in 2024, formulate the financial budget for 2025, control operating costs, and increase net profit margin. Developed and executed strategic growth initiatives, leading to revenue and market share expansion.
- Created data-driven decision-making, improve operating processes and needs through data analysis, led end-to-end warehousing and logistics operations for the Poland region, ensuring efficiency, scalability, and cost-effectiveness.
- Managed P&L responsibilities, optimizing costs and improving profitability. By optimizing platform costs, the management team was reduced from 13 to 4 people, cultivating and motivating operational model reforms, built and led a high-performing team, driving employee engagement and professional development
- Improve customer experience, actively respond to customer needs, quickly and flexibly formulate personalized solutions, ensure the efficiency and timeliness of warehousing and logistics, and improve customer satisfaction. Implemented performance-driven KPIs, enhancing warehouse efficiency, order accuracy, and customer satisfaction
- Ensured compliance with Polish labor laws, warehouse safety regulations, and industry best practices. And ensure operations comply with local safety regulations.
- Fostered strong relationships with key clients, suppliers, and stakeholders, ensuring seamless supply chain operations.
- Actively communicate with the headquarters to quickly implement the company's decisions and strategic requirements, and at the same time reflect the actual situation in the region;
UK Regional Deputy General Manager
Cirro Uk Region
Cannock, Staffordshire
09.2023 - 05.2024
- Achieved client satisfaction with exceptional customer service skills.
- Assisted General Manager to ensure site consistently achieved or surpassed annual financial targets.
- Ensured smooth business operations whilst managing multiple departments.
- Developed organisational policies for administrative oversight and internal controls.
- Oversaw recruitment and selection process in collaboration with General Manager, hiring 231 long-term recruits since 2022.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Head of administration EU Region
Cirro EU Region
Cannock, Staffordshire
06.2022 - 09.2023
- Built relationships for increased engagement and partnerships across supplier base.
- Achieved cost reduction with strategic sourcing and vendor negotiations.
- Ensured business continuity, using local suppliers to minimise risk of supply chain disruptions.
- Analysed and developed procurement plans with cost-effective solutions and increased purchase power.
- Negotiated with vendors and service providers to control corporate expenditures.
- Led cross-functional teams to deliver successful projects on time.
Administration Supervisor
Super Smart Service
Cannock, Staffordshire
08.2020 - 06.2022
- Purchased office supplies and maintained reliable supplier relationships.
- Evaluated performance of more than 10 clerical workers against company standards.
- Created and submitted progress reports to upper management.
- Implemented and enforced robust filing systems for quick, accurate document retrieval.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
Tour manager
Titicaca
Birmingham, West midlands
03.2009 - 02.2020
- Protected group members by following safety guidelines.
- Supported park guests with professional tours, pointing out landmarks and answering questions.
- Led groups on trips and sightseeing tours to explore UK and Ireland.
- Coordinated smooth-running tours and resolved problems with itineraries, services, or accommodations.
- Registered tour guests, issued paperwork, and processed fees.
Education
Master Degree of Tourism Management - Tourism
University of Wolverhampton
Wolverhampton, WLV 09.2005 - 07.2006
BA(hons) Hospitality Management - Hotel
University of Wolverhampton
Wolverhampton, WLV 09.2002 - 07.2005
Skills
- Supplier management
- Strategic planning
- Relationship building
- Consistently meet goals
- Organised and efficient
- Deadline-oriented
- Operational strategy
- Time management
- Leadership skills
- Decision making
- Profit and loss management
- Data analytics
- Project Management
- Conflict Resolution
- Vendor relationships management
- Supplier conflict resolution
Personal Information
Custom
6
Accomplishments
- 2024 iMile Gold Medal Individual Award
- 2024 iMile Best Operation Award
- 2020-2023 Annual Performance: Exceeded Expectations
- 2022 Nominated Best Management Award of Cirro
- 2021 Nominated Outstanding Team Award Of Cirro
- 2020 Nominated Rising Star Award of Good Cang
- 2017 and 2018 Sales Champion
- 2013-2015 Titicaca Best Tour Guide
Timeline
Regional General Manager
iMile Logistics
09.2024 - Current
UK Regional Deputy General Manager
Cirro Uk Region
09.2023 - 05.2024
Head of administration EU Region
Cirro EU Region
06.2022 - 09.2023
Administration Supervisor
Super Smart Service
08.2020 - 06.2022
Tour manager
Titicaca
03.2009 - 02.2020
Master Degree of Tourism Management - Tourism
University of Wolverhampton
09.2005 - 07.2006
BA(hons) Hospitality Management - Hotel
University of Wolverhampton
09.2002 - 07.2005
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