Summary
Overview
Work history
Education
Skills
Timeline
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Tina Thorning-Curtis

Plymouth,Devon

Summary

I am an experienced, professional and ambitious woman with extensive experience in the retail industry and experience of both managing and training staff. I have been commended for the excellent rapport I build with customers and strive to always provide the very best service possible.

I have attention to detail in relation to stock management and financial transactions.

I am committed to enhancing team performance and customer satisfaction through effective leadership and collaborative working.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work history

Multi-Skilled Officer

University Hospitals Plymouth NHS Trust
Plymouth
11.2021 - Current
  • Provide customer service to improve overall experience of patients, relatives, colleagues and official visitors.
  • Conduct risk assessments to ensure public safety by appropriately managing the placement of parking cones whilst considering the accessibility of services within the Hospital grounds and liaising with the construction team in regards to road closures, etc.
  • Increase operational efficiency by promptly managing challenges or faults with systems
  • Respond promptly and effectively to emergencies using established protocols.
  • Working with colleagues to manage duties and meet expectations.
  • Managing financial transactions and ensuring there are no discrepancies.

Sales Assistant progressing to Shift Manager

One Stop Stores, 234-238 Miller Way
Plymouth, Devon
07.2008 - 11.2021
  • Assisted customers with product selection and purchase
  • Trained new staff members, focusing on creating a supportive working environment and an open door policy.
  • Ensured stock replenishment was completely in a timely manner to ensure maximum product availability to customers increasing both sales and customer satisfaction.
  • Built strong rapport customers leading to repeat business and a strong customer base.
  • Handled transactions of both card and cash efficiently, ensuring accurate accounting at the end of each shift.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Efficiently handled queries and complaints.
  • Handled high-pressure situations well to ensure seamless operation throughout peak hours.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Offered a welcoming store environment by maintaining clean and well-organised displays, advertising promotions and keeping stock presentation to a high standard.
  • Used computer systems to accurately document stock takes, daily sales, etc.

Education

GCSEs - English Language & Maths

Ford Secondary Modern
Plymouth
09.1981 - 07.1986

Skills

- Experience of managing a team of staff with varying levels of experience

- Experience training new staff and providing training updates to staff

- Excellent customer service skills with extensive experience

- Wide scope of practice within retail and customer service

- Attention to detail in terms of stock levels and sales, financial transactions and sales trends of what sells well and what doesn't



Timeline

Multi-Skilled Officer

University Hospitals Plymouth NHS Trust
11.2021 - Current

Sales Assistant progressing to Shift Manager

One Stop Stores, 234-238 Miller Way
07.2008 - 11.2021

GCSEs - English Language & Maths

Ford Secondary Modern
09.1981 - 07.1986

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Tina Thorning-Curtis