Tina Ross-Gower
Ashford,Kent
Summary
Energetic and detail-oriented professional with a strong commitment to punctuality, reliability, and efficient work practices. Demonstrates expertise in cash register operation, customer query resolution, and effective communication, complemented by a flexible and team-oriented approach. Known for an outgoing and enthusiastic personality, coupled with a proactive work ethic that ensures exceptional service delivery in dynamic environments.
Overview
47
47
years of professional experience
5986
5986
years of post-secondary education
Work history
Specialist Social Worker
Medway Community Healthcare
Medway , Kent
2017.01 - Current
- Collaborated with multidisciplinary professionals to support stroke rehabilitation in challenging environments.
- Accumulated 22 years of social work experience across diverse sectors, engaging with the public daily.
- Delivered comprehensive care packages to vulnerable individuals, ensuring adherence to legal responsibilities.
- Demonstrated strong teamwork and adaptability, contributing positively with a diligent and cheerful disposition.
Specialist Social Worker
Medway Council
Medway, Kent
2011.07 - 2016.12
- I worked with dying children and their families in difficult circumstances from diagnosis of the terminal illness to end of life and beyond
- Interaction with multiprofessionals, patients and families using transferable skills to deal with all aspects of life, death and bereavement
- Good communication skills, Empathetic attitude, Excellent liaison skills
Social Work Student
University of Kent
Chatham, Kent
2001.09 - 2004.05
- Improved client wellbeing with provision of emotional support and counselling.
- Coordinated with healthcare professionals to provide comprehensive support for clients.
- Created safe environments for confidential discussions regarding sensitive topics.
- Advocated for disadvantaged individuals, promoting social justice and equality.
- Implemented child protection measures, safeguarding vulnerable children's welfare.
Payroll assistant
Kent County Council
Maidstone, Kent
1987.05 - 1999.05
- Calculated manually and computerised payrolls across the whole of Kent
- Completed assigned tasks within set deadlines, demonstrating strong time management skills.
- Addressed queries regarding pay, contributing to employee satisfaction.
- Maintained confidentiality of sensitive data, promoting a trusting environment.
- Participated in regular training sessions, staying updated on new payroll regulations and technologies.
Customer sales assistant
Various
Medway, Kent
1979.05 - 1999.01
- Enhanced customer engagement by offering product knowledge and advice.
- Organised marketing materials, promoting new products and discounts.
- Assisted customers to make informed purchasing decisions.
- Experience of Cashier duties and checkout experience
Education
DipSw - Social Work
University of Kent
Kent 09/2000 - 2004.05
O Levels - School
Fort Pitt Grammar
Chatham 09/1975 - 1979.05
A-Levels - Maths, Psychology
Medway College
Chatham 09/1999 - 2001.05
Skills
- Punctuality and reliabilityp
- Efficient work ethic
- Cash register operation
- Customer query resolution
- Flexible
- Attention to Detail
- Energetic self-starter
- Team player mentality
- Outgoing and enthusiastic
- Effective communication
Affiliations
- I have a large small holding with various rescue animals
- Gardening
Timeline
Specialist Social Worker
Medway Community Healthcare
2017.01 - Current
Specialist Social Worker
Medway Council
2011.07 - 2016.12
Social Work Student
University of Kent
2001.09 - 2004.05
Payroll assistant
Kent County Council
1987.05 - 1999.05
Customer sales assistant
Various
1979.05 - 1999.01
DipSw - Social Work
University of Kent
09/2000 - 2004.05
O Levels - School
Fort Pitt Grammar
09/1975 - 1979.05
A-Levels - Maths, Psychology
Medway College
09/1999 - 2001.05