Tina Powell
Bradford,West Yorkshire
Summary
Dynamic professional with extensive expertise in leadership, recruitment, and client relationship management. Proven ability to build and maintain strong relationships, coach staff, and implement effective policies. Skilled in training and development, creative thinking, and resilience under pressure. Adept at adult safeguarding investigations, mediation, and effective delegation. Committed to fostering staff development and achieving organisational goals through strategic time and task organisation.
Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy manager
Newline Care Home
Bradford, West Yorkshire
10.2022 - Current
- Achieved higher productivity with rigorous time management strategies.
- Organised financial and operational data to help with yearly budgeting and planning.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Collaborated with the manager to achieve organisational goals.
- Managed daily operations for smooth running of the office.
- Enforced company policies for a safe and productive work environment.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Conducted performance evaluations, enhancing individual employee development.
- Improved efficiency and productivity by acquiring new skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Developed plans and strategies to promote continuous improvement.
Senior care assistant
Newline Care Home
Bradford, West Yorkshire
01.2018 - 02.2019
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Assisted with medicine and stock counting, ordering and replenishing.
- Minimised care continuity issues by keeping thorough, accurate records.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Kept patient environments clean and neat following optimum hygiene standards.
- Monitored vital signs of patients for early detection of health complications.
- Updated families regularly on patient progress and treatment plan changes.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Provided emotional support to patients, improving their mental wellbeing.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Monitored client health conditions and reported immediate issues to manager.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Administered medication to patients, ensuring proper health management.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Adapted to service users' needs and requests to maintain personalised care.
- Encouraged independence among patients whilst assisting them with tasks.
- Positioned, lifted and transported patients with limited mobility.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Collaborated with additional care providers to ensure seamless patient support.
Care assistant
Newline Care Home
Bradford, West Yorkshire
02.2016 - 01.2019
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Assisted in daily living activities for enhanced patient comfort.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Provided emotional support to patients, improving their mental wellbeing.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Positioned, lifted and transported patients with limited mobility.
- Monitored vital signs of patients for early detection of health complications.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained confidentiality and compliance standards for optimised patient care.
- Provided attentive first-hand care, comfort and safety to patients.
- Adapted to service users' needs and requests to maintain personalised care.
- Encouraged independence among patients whilst assisting them with tasks.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Assisted with infection control through social distancing and PPE wearing.
Education
Certificate of Higher Education - Health & Social Care
GP Strategies Training LTD
01/2020 - 05/2022
Skills
- Leadership skills
- Recruitment
- Relationship-building
- Client Relationship Management
- Staff coaching
- Training and Development
- Creative thinking
- Ability to train
- Resilience under pressure
- Staff development
- Policy implementation
- Adult safeguarding investigations
- Effective delegation
- Mediation skills
- Time and task organisation
Affiliations
- Travelling
Certification
Level 2 CACHE/NCFE in Medication Handling and Administering.
Level 2 CACHE/NCFE Understanding Safeguarding and Prevent.
Level 2 CACHE/NCFE Understanding the Care and Management of Diabetes.
Level 2 CACHE/NCFE Principles of End Of Life Care.
References
References available upon request.
Timeline
Deputy manager
Newline Care Home
10.2022 - Current
Senior care assistant
Newline Care Home
01.2018 - 02.2019
Care assistant
Newline Care Home
02.2016 - 01.2019
Certificate of Higher Education - Health & Social Care
GP Strategies Training LTD
01/2020 - 05/2022
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