Tina Payne
London,Hackney
Summary
With natural enthusiasm for helping others and friendly demeanour, I bring strong organisational skills and genuine love for books. My background includes customer service roles where I developed excellent communication and problem-solving abilities. I excel in managing time efficiently, ensuring tasks are completed accurately and punctually. Always eager to learn and adapt, I am committed to supporting and enhancing my work environment.
Overview
24
24
years of professional experience
1985
1985
years of post-secondary education
Work History
Media Resources Assistant/Library Assistant
City of London Academy Islington
London
09.2016 - 08.2026
- Coordinated reliable printing across campus to enhance teacher convenience.
- Reduced downtime by resolving minor printer faults quickly.
- Streamlined library onboarding by registering new patrons for account access.
- Communicated key library policies clearly to strengthen compliance.
- Improved information retrieval by maintaining accurate library records and sorting.
- Followed filing conventions for documentation to support operational accuracy.
- Enhanced library access by helping users reach digital services.
- Increased resource usage by guiding users to digital content.
- Improved front-desk continuity by covering reception every afternoon.
- Strengthened relationships with parents and outside agencies through professional engagement.
Learning Support Assistant
City of London Academy Islington
London
01.2003 - 09.2016
- Managed challenging behaviour effectively, implementing strategies to promote positive behaviour.
- Provided emotional support and guidance to students, fostering a sense of confidence and well-being.
- Helped students exceed expectations by providing ongoing support and assistance throughout lessons.
- Helped teachers monitor playtime activities during break times.
- Encouraged pupil participation in classroom discussions, fostering critical thinking and communication skills.
- Supported pupils with special educational needs, adapting teaching methods to cater for diverse learning styles.
- Enhanced student wellbeing by encouraging health, safety and good behaviour.
- Assisted in the development of social skills through group work and peer interaction activities.
- Assisted in the creation of a positive learning environment, promoting inclusivity and respect among pupils.
- Accompanied and supervised pupils on visits, trips and other out-of-school activities.
- Offered extra help and assistance to SEND students with individual classwork and group activities.
- Maintained a safe and tidy classroom, adhering to health and safety guidelines.
- Guided students in developing effective study habits and time management skills.
- Managed behaviour within the classroom, promoting a positive and productive atmosphere for all pupils.
- Offered homework assistance and revision techniques to students, helping to improve academic outcomes.
- Enhanced reading skills through guided reading sessions, tracking progress and addressing challenges.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
- Participated in professional development workshops, continuously improving teaching assistant competencies.
- Provided 1:1 support to students with Maths, Science and English.
- Showed students practical applications of concepts taught by teachers during lessons to enhance understanding.
- Participated in professional development opportunities to stay informed about best practices in education.
- Prepared, maintained and used equipment and resources required to meet lesson plans and learning activities.
Education
GCSEs - School
St. Cyres Comprehensive
Cardiff, CRF01-1997
Skills
- Library management
- Information retrieval
- Digital resource access
- Record maintenance
- Library indexing
- Dewey Decimal Classification (DDC) expertise
- Book sorting and processing
- Scanning and photocopying
- Computer assistance
- Cleaning tasks
- Library shelf replenishment
- Noticeboard management
- Customer engagement
- Team collaboration
- Professional communication
- Attention to detail
- Time management
- Multitasking
- Efficient multitasking
- Problem solving
- Conflict resolution
- Behaviour management
- Team-oriented
- Multicultural awareness
- Communication
- Dewey Decimal Classification (DDC) expertise
- Organisational skills
- Library indexing
Timeline
Media Resources Assistant/Library Assistant
City of London Academy Islington
09.2016 - 08.2026
Learning Support Assistant
City of London Academy Islington
01.2003 - 09.2016
GCSEs - School
St. Cyres Comprehensive