Tina Marks
Bexley,Kent
Summary
Retail manager with extensive experience in customer service and sales .Skilled in overseeing operations, managing inventory and creating engaging product displays. Committed to delivering excellent customer experiences and driving success
Overview
47
47
years of professional experience
Work History
Retail Manager
2Vape at Bexley
08.2016 - Current
- Developed customer relationships to understand needs and drive sales growth.
- Handled customer inquiries and complaints ensuring satisfaction and loyalty.
- Managed pricing and labelling to maintain competitve edge on products.
- Devised promotional offers and discounts to peak customer interest.
- Reduced waste by offering special prices on goods nearing expiry dates.
- Designed and arranged product displays to attract customer attention. to showcase new and popular items.
- Organised and replenished stock ensuring product availalibility.
Customer Sales Assistant
Boots the Chemist
05.2006 - 07.2016
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Kept shelves neat, clean and organised through visual merchandising.
- Replenished items and organised displays to keep stock looking professional.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Exam Invigilator
Wilmington Grammar School Girls
04.2006 - 07.2006
- Enforced examination hall rules, ensuring compliance and a fair testing environment.
- Monitored examination rooms to uphold academic integrity and prevent malpractice.
- Provided clear instructions to candidates on exam procedures, promoting an equitable testing environment.
- Set up equipment, distributed examination documents and outlined procedures to prepare and provide instructions to students in venue.
- Facilitated smooth start and conclusion of exams, timing each session accurately for fairness.
- Oversaw exam timing, ensuring all candidates completed within scheduled durations.
Foster Carer
Greenwich council
05.1996 - 04.2004
- Effectively established children's needs to deliver optimal everyday care while separated from birth families.
- Collaborated with social services and healthcare professionals to coordinate comprehensive care for foster children.
- Worked without judgement, delivering compassionate care to children from diverse backgrounds.
- Encouraged foster children's cultural and religious identity, facilitating participation in relevant community events.
- Maintained confidentiality and professionalism in handling sensitive information about foster children and their families.
Insurance Clerk
Sun Alliance Insurance group
08.1979 - 02.1989
- Monitored and updated insurance policies to reflect changes in risk or coverage requirements.
- Reviewed insurance contracts, checking for accuracy and completeness.
- Prepared necessary paperwork required to process insurance sales and renewals.
- Prepared slips, endorsements and policy wordings to support administrative processes for smooth back-office running.
- Met with customers to determine their needs and requirements.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Explained complex policy details in a non-technical manner.
- Obtained vital information to specify insurance type and coverage level.
Education
Computerised Accounts
City & Guilds
Dartford West
Skills
- Cash handling
- Effective communication
- Stock management
- Customer service skills
Timeline
Retail Manager
2Vape at Bexley
08.2016 - Current
Customer Sales Assistant
Boots the Chemist
05.2006 - 07.2016
Exam Invigilator
Wilmington Grammar School Girls
04.2006 - 07.2006
Foster Carer
Greenwich council
05.1996 - 04.2004
Insurance Clerk
Sun Alliance Insurance group
08.1979 - 02.1989
Computerised Accounts
City & Guilds
Dartford West