Tina Amos

Delivered vital clerical and administrative support as primary contact for parents.

• Assisted Educational Visits Coordinator in organising school trips, including transport bookings and fund collection.
• Managed School Money system for parent payments, overseeing all related transactions.
• Organised Year 6 files with SENCO to facilitate secondary transfer process.
• Provided general administrative support, including photocopying, filing, and emailing tasks.
• Coordinated First Aid training for staff, ensuring compliance and readiness.
• Arranged swimming lessons for students, managing logistics and parent communications.
• Handled correspondence, providing timely responses to all enquiries.
• Organised travel arrangements, facilitating stress-free business trips for staff members.
• Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.

Independent UK book distributor, providing a comprehensive distribution service to publishers.

• Ensured high customer satisfaction by managing inquiries and orders via phone and email.
• Maintained accurate sales ledger by processing trade and private orders efficiently.
• Created and updated customer accounts to keep files current.
• Oversaw book file maintenance through meticulous record creation and updates.
• Provided timely communication to customers and publishers to resolve queries.
• Entered daily dispatch information into system for reliable order management.
• Handled Amazon and publisher website orders by downloading and processing effectively.
• Generated pro-formas, quotations, and invoices to facilitate customer transactions.

• Company Overview: A small property development and construction company.
• General filling and maintaining a comprehensive filing system.
• Answering the telephone and dealing with queries in a polite and professional manner.
• Ordering stationery.
• Raising purchase orders and sending to suppliers/sub-contractors.
• Checking and recording all invoices.
• Keeping site records, attendance, annual leave, PPE, Plant hire, IT Equipment and vehicle reports.
• A small property development and construction company.

Being a lone worker at Coxheath Funeralcare, I supported families with compassion during difficult times, guiding them through funeral arrangements.

• Kept funeral home premises presentable at all times, enhancing guest comfort levels during services.
• Arranged all aspects of funerals while ensuring client requirements were met.
• Established client needs and recommended appropriate actions for service delivery.
• Coordinated viewings and responded to client requests within office hours.
• Collaborated with clergy and local authorities to secure essential funeral services.
• Collected necessary information and payment details to progress enquiries efficiently.
• Managed client feedback to identify opportunities for service improvement and operational enhancements.
• Ensured compliance with policies while maintaining a clean and secure environment.

• Facilitated efficient administrative support across business units within Law Society Services Directorate.
• Assisted managers with diary management, meeting room bookings, and travel arrangements.
• Produced and processed purchase orders via Proactis, maintaining departmental spreadsheets for invoicing reports.
• Acted as primary contact for arbitrator appointment queries from the President of Law Society.
• Managed front-of-house duties during Admission Ceremonies, ensuring high standards for new admittees.
• Provided ad-hoc support to retail centre by handling enquiries, telephone orders, and customer service.
• Supported Health and Safety programme as Facilities Services Officer, conducting risk assessments and training.
• Coordinated office moves and maintenance projects, ensuring contractor compliance and site safety.

• Delivered efficient service to membership department, managing administrative duties for NCMA Quality Assurance Scheme.
• Handled enquiries via telephone, letter, and email to ensure prompt responses.
• Coordinated collection and dispatch of orders and portfolios within agreed time limits.
• Oversaw deliveries and ensured safe storage of stock materials.

• Responsible for providing clerical assistance to the National Trust Membership Department.
• Having initially worked with the company as a temp, I was given the opportunity to apply for a permanent position.
• My duties included processing and distribution of incoming mail to relevant departments, producing guidelines for new staff members ensuring that office procedures were in place for auditing purposes.
• Maintaining and updating information regarding membership records and supervising the donation department.