TINA ABDUL
Kent
Summary
Experienced analyst with background in delivering end-to-end IT systems and business change projects. Friendly and motivating leader experienced in overseeing cross-functional teams to analyse impacts of technological change. Creates tailored solutions to core business challenges. An accomplished professional skilled in Agile, Scrum and waterfall methodologies, analyzing, documenting, translating, and communicating business requirements into technical requirements from conception to execution and deployment. Managing stakeholders, building strong relationships, and influencing decisions effectively. Prioritize, complete multiple tasks simultaneously, and follow through to ensure project success
Overview
7
7
years of professional experience
Work history
Business Analyst
Easy Jet PLC
01.2023 - 08.2023
- Project Outline: Involved in the migration of one Occupational Health provided and documenting multiple process such as managers referrals and HR system operation
- Key Responsibilities
- Participating in the migration of a system from one occupational health provider to another
- Mapping out the processes in (HR systems) as-is and as-to-be, then modifying processes to meet the requirements of the business
- Organises fruitful workshops that cover a range of topics, such as technical support, business stakeholders, and information on requirements elicitation
- Collaborating with a variety of stakeholders to identify the requirements required to enhance the performance of IT services and products
- Working together with technical teams to ensure that user stories were technically sound and acceptance criteria were precisely defined before development, we were able to reduce the number of issues that were identified after implementation by more than 50%
- Create a clear relationship between the functional requirements and the business advantages in your documentation by being succinct and straightforward
- Collaborating with the project manager to maintain management.
Business Analyst
Department of Education
07.2022 - 01.2023
- Project Outline: Process Improvement aimed at automating internal IT service desk change requests, to ensure staff requests are appropriately directed and processed by relevant service teams
- Assisted with understanding and documenting current processes, identify pain points, document requirements, and propose effective solution options
- Key Responsibilities
- Conducted discovery workshops and leveraged various analytical techniques such as value stream mapping, impact mapping, process mapping and context diagrams for process analysis
- Led the capturing and documenting of functional and non-functional requirements across systems to enable critical business change and progression
- Monitor and maintained change request tickets
- Wrote user stories with clear acceptance criteria
- I also worked with Product Managers to priorities the user stories within and Product Backlog and provide inputs to agile ceremonies, such as daily stand ups, sprint planning, show & tell and retrospectives
- Documented business processes using, SAP Signavio Process Manager (BPM Process Modelling)
- Prioritized the requirements using MoSCoW and ensured Must-have priorities forms part of agreed
- Identified and managed stakeholders' expectations at different levels of engagement
- Proactively evaluated current processes and systems and recommended solutions for continuous improvement.
Business Change Analyst
The Shrewsbury and Telford Hospital, NHS Trust
04.2022 - 06.2022
- Programme Outline: Working on the digital transformation implementation of the Electronic Patient Record (EPR) legacy system SemaHelix Theatre, using the Bluespier Theatre Management System
- To improve the efficiency of the end-to-end Theatre resource process across the trust, manage and optimise scheduling utilisation capacity
- Key Responsibilities
- Liaised and work with senior clinical team and users in various departments to deliver change process approaches to implement best practices
- Supported clinical activities and department staff in understanding and adapting to business change processes, by organising and leading workshops, supporting creating manual guides and assisting with system demonstration
- Documented As-Is current state and To-Be future process flow diagrams using MS Vision (BPMN 2.0)
- Gathered metrics, perform GAP analysis, impact analysis, and implement process changes as necessary
- Performed requirements analysis, documentation, and quality assurance for each deliverable
- Developed training materials and training strategy and ensure training delivery as needed
- Ensured key deliverables align with the business strategy, goals, and objectives
- Developed test cases and test plan
- Managed and conducted UAT with the cross-functional business teams
- Managed the sign off process for future state processes with the hospital staff and management
- Worked to tight deadline to meet key project plan milestones in alignment to Go-Live date
Business Analyst
Chelsea and Westminster Hospital (NHS) Foundation Trust
06.2019 - 04.2022
- Programme Outline: Working on digital transformation of the legacy Electronic Patient Record (EPR) system, using the Cerner programme solution
- Aimed at automating several patient record manual processes across the Trust for efficiency by streamlining the business operations processes, removing pain points, reduce cost and improve user/customer experience
- Key Responsibilities
- Worked closely with third party software development and testing team members to design and develop robust digital transformation solutions to meet client requirements for functionality, scalability & performance
- Collaborated on all stages of software development life cycle, from requirements gathering to production releases
- Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance
- Documented process flows and develops requirements for functional improvements and enhancements
- Liaised with stakeholders to verify business and technology alignment, recommending solutions that consistently met agreed project specifications
- Mapped current business and operational processes and offered recommendations for improvement
- Identifying, Analyzing and Managing stakeholders' relationship (internal/external) including third party suppliers to ensure business objectives and goals are achieved within stipulated time allotted
- Engaging and eliciting business requirement from stakeholders and subject matter experts
- Documenting As-Is and To-Be workflow process map using MS Visio
- Gathering metrics, GAP analysis to develop Action plan for the TO-BE system, and implement process changes, as necessary
- Coordinated user acceptance testing to effectively execute testing strategy, schedule resources and track test performances
- Analyzed all stories considering all impacts and shared with any affected business areas to complete discussions and sign off
- Part of the scrum team, collaborated with developers and testers to ensure quality of user stories in terms of design & functionality
- Planned and conditioned sufficient stories for development in sprints and ensured breadth and depth of stories on Backlog cover the scope required
- Department of Work & Pension (DWP
Business Analyst
01.2017 - 05.2019
- Programme Outline: Business Process Improvement project geared towards the design and improvement of the new Identity and Verification of Adult and Child Disability Payment, to reduce the risk of fraudulent claim Benefits by 70%
- Key Responsibilities:
- Led the design and documentation of processes, procedures, capturing business rules, operational guidance, and service monitoring
- Analyzed stakeholder objectives and the underlying issues arising from investigations into business requirements and problems and provided options for consideration
- Interacting and communicating with users and business stakeholders to understand the current state and provide advice and support on how the future state can be designed
- Conducted discovery workshops and other requirements gathering techniques such as value stream mapping, impact mapping, process mapping and context diagrams
- Documenting functional and non-functional requirements to define, prepare and conduct impact analysis
- Analyzed the AS-IS and desired TO-BE state of the business to identify opportunities and strength that can add value to future state
- Documenting business processes using Business Process Model and Notation (BPMN)
- Mapped the AS - IS and TO - BE process using BPMN 2
- Working with project teams to agree and produce deliverables
- Liaised with the sponsors, stakeholders, and system users for the preparation of business and functional specifications as well as the necessary processes, data analysis and functional architecture
- Produced high quality requirements and related artefacts (user stories/customer journeys/personas with a view to produce something quick and minimize rework
- Took the product/solution from discovery through implementation with a view of delivering a minimum viable product using agile/scrum principles and approaches
- Pro-actively evaluated current processes and systems and recommended solutions for continuous improvement
- Gathering and communicating issues as well as using appropriate resources to determine a range of solutions options
- Supporting various teams to achieve business needs where necessary
- Investigating impact analysis, system dependencies alongside with change
Education
BCS Business Analysis Foundation certificate -
2023
QA Agile and Scrum - undefined
2022
BCS Business Analysis Foundation - undefined
2017
Prince 2 Project Management - undefined
2016
BA Hon - Health Studies & Management
London Metropolitan University
2012
Skills
- Agile (Scrum) Methodologies
- Waterfall Methodologies
- Change Management
- Software Development Life Cycle
- Business Process Improvement
- Gap Analysis
- Impact Analysis
- MoSCoW prioritization
- Process Modelling
- Business Requirement Document (BRD)
- Functional & Non-functional
- Document Analysis
- Stakeholder Management
- Requirement engineering
- Workshop facilitation
- Process Mapping
- Jira
- Confluence
- Microsoft Office (word, excel, PowerPoint)
- MS Visio (BPMN 20)
- Signavio
- User Stories
- User Acceptance Testing (UAT)
- Analytical thinking
- Problem solving
- Adaptability
- Cross-functional collaboration
- Workflow analysis
Timeline
Business Analyst
Easy Jet PLC
01.2023 - 08.2023
Business Analyst
Department of Education
07.2022 - 01.2023
Business Change Analyst
The Shrewsbury and Telford Hospital, NHS Trust
04.2022 - 06.2022
Business Analyst
Chelsea and Westminster Hospital (NHS) Foundation Trust
06.2019 - 04.2022
Business Analyst
01.2017 - 05.2019
BCS Business Analysis Foundation certificate -
QA Agile and Scrum - undefined
BCS Business Analysis Foundation - undefined
Prince 2 Project Management - undefined
BA Hon - Health Studies & Management
London Metropolitan University
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