Timothy Wright
Hastings
Summary
Highly skilled professional with expertise in resource allocation, corporate regulations, and mobility assistance. Demonstrates proficiency in English and excels at delivering messages effectively. Committed to leveraging skills to enhance organisational efficiency and support career growth within dynamic environments.
Service-focused delivery professional experienced in conducting deliveries on bikes, foot and in cars. Always goes extra mile to deliver messages and packages within desired timeframes and accommodate special requirements. Knowledgeable about efficient route planning to maximise delivery times and schedules.
Reliable individual with proactive approach and strong fit for porter roles. Demonstrated skills in communication and physical stamina, ensuring smooth operations and customer satisfaction. Dedicated to contributing to positive and efficient environment, enhancing overall service quality.
Helpful Porter with experience providing high-quality staff and customer support. Communicates and collaborates well for good workplace productivity. Sets high standards to maintain positive, professional services.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work history
Porter
NHS Foundation Trust
Hastings, East Sussex
10.2019 - 10.2024
- Conducted deliveries between businesses, shops and households.
- Addressed customer questions and escalated customer complaints following established procedures.
- Liaised with transportation services to arrange luggage transfers for guests arriving from or departing to external locations.
- Forwarded delivered packages to appropriate guests in timely manner.
- Supported customers with special requirements to enhance service.
- Facilitated efficient movement of goods between different areas of the establishment.
- Assisted in inventory management, ensuring adequate supply levels at all times.
- Maintained clean and safe environment by performing daily cleaning tasks.
Customer advisor
Game
Hastings, East Sussex
12.2010 - 08.2019
- Exceeded targets by upselling and cross-selling products.
- Processed inbound customer calls, providing information on service or product upgrades
- Updated customers on special offers and promotions for increased revenue.
- Built positive customer rapport through friendly, professional communication.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
Multi drop delivery driver
Culverwells
Robertsbridge, East Sussex
09.2007 - 09.2008
- Sorted goods for delivery based on routes.
- Interacted politely and professionally with customers, building and maintaining positive relationships to uphold [Company]'s excellent industry reputation.
- Delivered messages and packages within desired timeframes.
- Communicated effectively with customers, resolving any disputes or complaints professionally.
- Safely loaded and unloaded packages with zero material damage.
- Kept up-to-date knowledge of local tourist attractions and shared tourist-related information with guests.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
Sales agent
St Leonards Motors
St Leonards on sea, East Sussex
05.1999 - 08.2007
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Used management software and data analysis to forecast product demand.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Provided exceptional customer care in collaboration with high-performing sales team.
- Carried out active selling from initial customer greeting.
- Captivated customers with lively presentation, conversational and customer service skills.
- Attended industry trade shows to keep abreast of emerging market trends or unique selling propositions of new vehicles models.
- Tailored customer advice to taste and budget for improved sales outcomes.
- Produced results in line with KPI and sales targets.
- Prepared invoices for customers with large orders or special sales types.
- Designed attractive display of cars in showroom boosting overall aesthetics and visual appeal.
- Built rapport with new and existing customers to boost client retention.
- Improved sales prospects with effective cold-calling techniques.
Customer sales assistant
Sainsbury's
HASTINGS, East Sussex
03.1989 - 08.1999
- Continuously improved product knowledge to maintain highest levels of service quality.
- Displayed wares in temporary structures at markets to attract new customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Increased customer satisfaction with prompt complaint resolution.
- Inspected products for damages and expiry dates before processing refunds.
- Organised displays to promote inventory and encourage customer purchases.
- Collaborated with team members to meet daily sales targets.
- Updated product labelling and pricing to reflect discounts and offers.
Education
GCSEs - English
William Parker
Hastings, East Sussex 09.1984 - 04.1989
Skills
- Resource allocation
- Proficiency in english
- Corporate regulations
- Mobility assistance
- Delivering messages
Affiliations
- Reading, Coffee. i like going to the cinema and long walks in the country
Timeline
Porter
NHS Foundation Trust
10.2019 - 10.2024
Customer advisor
Game
12.2010 - 08.2019
Multi drop delivery driver
Culverwells
09.2007 - 09.2008
Sales agent
St Leonards Motors
05.1999 - 08.2007
Customer sales assistant
Sainsbury's
03.1989 - 08.1999
GCSEs - English
William Parker
09.1984 - 04.1989
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