Timothy Stevenson

• Overseeing new site developments, coordinating with various departments, ensuring compliance with safety regulations, and managing stakeholder communications
• Successfully managed multiple new build projects, improved communication channels between departments, and ensured timely project completion
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Successfully delivered on tasks within tight deadlines.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
• Enhanced project efficiency by streamlining communication channels.
• Managed budgets diligently, controlled unnecessary expenditure on projects.

Attending multiple faults and taking full ownership until resolved

• Carrying out audits on both in-house and partner technicians
• Measuring team performance against numerous KPIs
• Weekly calls with all Principal Technicians within the region to discuss performance and issues
• Developed and maintained a top-performing team within the region
• Awarded two Director’s Awards for top-performing manager two months running
• Involved with customer complaints and resolving customer escalations
• Supporting recruitment days to employ new Access field Engineers
• Helping with disciplinary proceedings within the team
• Applied practical solutions to address recurring system issues, boosted productivity levels considerably.
• Trained junior staff on operational procedures and safety protocols, fostered skill development.
• Followed detailed schematics to ensure precision in assembly works, improved product quality.
• Enhanced customer satisfaction by responding promptly to service calls and resolving technical glitches swiftly.
• Worked with internal teams to provide technical support and guidance on company equipment.
• Contributed to team targets by providing support during high-priority projects.
• Tested and evaluated equipment performance to determine maintenance needs.
• Addressed technical support requests and completed effective resolutions within given time frames.

• Company Overview: sub-contracting for Virgin Media
• Successfully managed teams, ensuring the completion of installations with high quality standards
• Promoted to Team Manager after demonstrating exceptional performance as an installer
• Maintained strong customer relations, ensuring timely project completion and satisfaction
• Oversaw the training and development of team members, enhancing their skills and performance
• Implemented safety protocols and compliance measures, reducing workplace incidents
• Conducted performance evaluations and provided feedback to team members
• Collaborated with other departments to streamline processes and improve operational efficiency
• Sub-contracting for Virgin Media
• Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
• Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
• Coordinated with various departments for seamless workflow.
• Fostered a positive work environment through effective communication and conflict resolution tactics.
• Prioritised workload effectively, resulting in timely completion of tasks.
• Addressed customer complaints promptly, ensuring customer satisfaction and retention.
• Developed action plans for continuous process improvement initiatives.
• Steered project execution whilst adhering strictly to timeline constraints.

• Working on a two-man installation team
• Responsible for the correct installation and operation of all aspects relating to cable broadband and telephony
• Maintaining good customer relations
• Maintaining and servicing power tools and vehicles
• Delivered cost-effective solutions for complex engineering problems.
• Conducted regular site visits to oversee construction process and progress.
• Optimised manufacturing processes, resulting in increased efficiency.
• Minimised safety risks with thorough inspections and maintenance schedules.
• Developed new mechanical systems to improve performance.
• Designed innovative engineering strategies for improved productivity.

• Company Overview: sub-contracting for NTL
• Working on a two-man installation team and a one-man engineer
• Responsible for the correct installation and operation of all aspects relating to cable television and telephony
• Maintaining good customer relations
• Maintaining and servicing power tools and vehicles
• Sub-contracting for NTL
• Followed established protocols, adhered to safety regulations at all times.
• Installed complex systems for optimal performance.
• Maintained a clean working environment, demonstrating respect for client premises.
• Reduced customer complaints with meticulous attention to detail during installations.
• Used power and hand tools efficiently to expedite installation processes.
• Ensured high-quality output with strict adherence to installation guidelines.
• Checked all devices post-installation, ensuring optimal operation and customer satisfaction.
• Accelerated project completion times by swiftly addressing any technical issues.
• Collaborated effectively with team members, fostered a harmonious working environment.
• Customised installations according to client specifications for maximised satisfaction.
• Resolved unexpected issues promptly, minimising project delays.
• Maintained clean, tidy working environments for best possible safety practices and optimised staff wellbeing.
• Followed established installation procedures and protocols, adhering to safety and quality standards.
• Improved installation efficiency by mastering tools and equipment.

• Site and workshop work
• Learning day-to-day running of a joinery manufacturer
• Contributed towards successful product launch through dedicated market research.
• Maintained a high level of service whilst dealing with client queries and complaints.
• Prepared comprehensive reports to facilitate informed decision-making process.