Timothy Porter
Kansas City,United States
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
Work history
Customer Service Representative
Johnson Controls
11 2023 - 05 2025
- Assisted customers with varying questions using product knowledge and service expertise.
- Offered technical support, leading to enhanced user experience.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high volume of inbound calls for quick resolution of customer issues.
19D Cavalry Scout
Army
06 2020 - 10 2023
- Developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical fields.
- Operated wheeled and tracked vehicles and communications equipment.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
- Verified inventory computations by comparing to physical counts of stock and investigated and adjusted discrepancies and errors.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Handled customer inquiries and suggestions courteously and professionally.
CAP 2 Associate
Walmart
09.2018 - 05.2020
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Monitored and adhered to company safety regulations and policies.
- Offered informed suggestions to improve processes and productivity.
Education
High School Diploma -
Park Hill High School
Skills
- Verbal and Written Communication
- Emergency Preparedness
- Customer Satisfaction
- Critical Thinking and Analysis
- Attention to Detail
- Exceptional time management skills
- Stocking and replenishing
- Adaptable and Flexible
Timeline
CAP 2 Associate
Walmart
09.2018 - 05.2020
Customer Service Representative
Johnson Controls
11 2023 - 05 2025
19D Cavalry Scout
Army
06 2020 - 10 2023
High School Diploma -
Park Hill High School