Timothy Pinto
Newquay
Summary
Timothy is an articulate and adaptable professional with a proven ability to excel in high-pressure environments, blending exceptional leadership, communication, and technical expertise. With a strong background in hospitality management and IT support, he combines operational excellence with innovative problem-solving to deliver outstanding customer experiences and drive business success. Known for his relentless drive to learn and adapt, Timothy thrives in dynamic settings, whether leading diverse teams, enhancing customer satisfaction, or implementing cutting-edge solutions. Timothy's unique blend of hospitality management and technical adaptability, coupled with his dedication to exceeding expectations, makes him an invaluable asset to any organisation aiming for operational excellence and innovation and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Digital Printer Operator
Clayton Hotel
Padstow, Cornwall
09.2025 - 03.2026
- Set up, operate, and monitor digital printing machines to produce high-quality monochrome/colour book blocks, covers, and personalized/on-demand titles.
- Load substrates (paper stocks), calibrate equipment, perform colour management, and ensure print quality meets strict publisher standards.
- Troubleshoot minor machine issues, perform routine maintenance, and maintain clean and organised workstations for safety and efficiency.
- Monitor production runs for defects, waste minimization, and output consistency in a fast-paced environment.
- Collaborate with production teams, account managers, and finishers to meet tight deadlines and KPIs.
- Handle materials efficiently, record production data, and contribute to quality control checks.
- Strong attention to detail, commitment to quality, and ability to work efficiently under time pressure.
- Good problem-solving skills, time management, and willingness to learn/cross-train.
- Team player attitude; proactive, enthusiastic, and reliable
Professional Direct Support Specialist
Microsoft
Bristol
08.2024 - 07.2025
- 3rd line capacity collaborating with Project Leads, Stake Holders & System Engineers to pilot a re-branded support system, ensuring seamless alignment with client needs and platform enhancements, through on boarding, presentations and mentoring.
- Deliver premium technical support to large enterprises under the Microsoft Professional Direct program, providing advanced solutions for Microsoft 365 environments.
- Collaborate with Project Leads, Stake Holders & System Engineers to pilot a re-branded support system, ensuring seamless alignment with client needs and platform enhancements.
- Manage key areas such as User Management, DNS, Email and Platform Migrations, Teams Administration, and Hybrid/On-Premises Exchange integration.
- Assist clients in adopting AI-driven tools like Microsoft Copilot and implementing security measures with Defender and ISO 27001 compliance standards.
- Selected as one of four specialists to pilot Microsoft's re-branded Premier Support program, delivering premium technical assistance to large enterprises. Focused on implementing a high-value support offering that maximises the capabilities of the Microsoft 365 cloud platform.
Bar Manager
The Five All's
Chepstow
09.2023 - 08.2024
- Ensuring events and projects comply with legal thresholds.
- Ensure adherence to licensing regulations and address any concerns.
- Responsible for creating graphic designs for social media posts and flyers.
- Oversaw bar staff, inventory, and customer service to ensure smooth and efficient service delivery.
- Recruited, trained, and led a team of bartenders and servers, fostering a positive and professional work environment.
- Monitored stock levels, ordered supplies, and minimised waste to maintain cost efficiency and availability.
- Delivered exceptional service, resolved complaints, and implemented strategies to boost customer satisfaction and loyalty.
- Handled cash flow, prepared budgets, and analysed sales reports to maximise profitability.
- Organised and executed promotional events, themed nights, and private functions to drive revenue and engagement.
- Ensured adherence to health, safety, and licensing regulations, maintaining a clean and secure environment.
- Created innovative drink menus and specials, aligning with customer preferences and market trends.
- Negotiated with suppliers to secure quality products at competitive prices, optimising operational costs.
- Collaborated on social media campaigns and local promotions to increase foot traffic and brand visibility.
Service Associate - Consultant
Hargreaves Landsdown
06.2023 - 09.2023
- Proven track record in financial analysis, budgeting, and strategic planning.
- Strong emphasis on leveraging technology to optimize financial operations and improve efficiency.
- Adept at managing financial systems and implementing IT solutions.
- Provides actionable insights to drive business performance.
- Demonstrates exceptional analytical skills and attention to detail.
- Proactive approach to problem-solving in fast-paced environments.
- Committed to delivering high-quality financial services and fostering a culture of continuous improvement.
- Highly skilled finance professional with extensive experience in the information technology and services industry.
Concierge Support Ambassador
Microsoft
03.2022 - 05.2023
- Exemplary delivery of 5-star customer service and reaching KPIs.
- Consistently meeting performance bonus month after month.
- Commended directly from Microsoft executives for the delivery of service provided.
- Works Internationally and remotely delivering technical support.
- Usual - Time zoned to America - EST, CST, MST, PST.
- Problem-finding and resolving a wide scope of technical issues in relation to Microsoft 365 & Azure business customers.
- Ticket handling, ownership, and case management.
- User Management, Teams Administration, DNS, Exchange Management (MS365 -Cloud), Security & Compliance (Defender & Purview), Online storage management (SharePoint & OneDrive), PowerShell, Azure, InTune.
- MDM & Conditional Access & Retention Policies.
- Supporting team questions and shadowing members on the procedure of MS systems from new starters to service delivery leaders.
Bar Staff
Goals Soccer Center
Bristol
09.2017 - 09.2020
- General Bar staff duties - Cash Handling - Drink promotions - Coshh cleaning - Customer Service.
Bar Staff
Haven Holidays
Tenby
01.2007 - 01.2012
- General Bar staff duties - Cash Handling - Drink promotions - Coshh cleaning - Customer Service.
Education
MSC - Commercial Game Design
University of the West of England
Bristol, United Kingdom01-2022
BA (HONS) -
Plymouth Marjon University
Plymouth, United Kingdom05-2020
Level 3 Diploma -
Cornwall College, dBs Bristol
United Kingdom05-2016
Websites, Portfolios and Profiles
Linkedin
Certification
- NCPLH
- Personal Licence
Timeline
Digital Printer Operator
Clayton Hotel
09.2025 - 03.2026
Professional Direct Support Specialist
Microsoft
08.2024 - 07.2025
Bar Manager
The Five All's
09.2023 - 08.2024
Service Associate - Consultant
Hargreaves Landsdown
06.2023 - 09.2023
Concierge Support Ambassador
Microsoft
03.2022 - 05.2023
Bar Staff
Goals Soccer Center
09.2017 - 09.2020
Bar Staff
Haven Holidays
01.2007 - 01.2012
MSC - Commercial Game Design
University of the West of England
BA (HONS) -
Plymouth Marjon University
Level 3 Diploma -
Cornwall College, dBs Bristol