Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Timothy Higham

Rayleigh,Essex

Summary

Dynamic professional with a strong foundation in proactive communication, decisive decision-making, and employee management. Demonstrates expertise in technical support, ensuring efficient resolution of complex issues. Committed to leveraging skills to drive organisational success and foster a collaborative work environment.

Overview

45
45
years of professional experience

Work history

Operational Support Manager

Anglian Water
Southend-on-Sea, Essex
09.2024 - 04.2025
  • Assisted in coordinating daily operational tasks to ensure efficient workflow.
  • Supported implementation of standard operating procedures to enhance team performance.
  • Organised training sessions for new team members to familiarise them with processes.
  • Collaborated with colleagues to troubleshoot and resolve operational issues effectively.
  • Participated in team meetings to discuss challenges and propose solutions.
  • Monitored compliance with health and safety regulations to ensure workplace safety.
  • Contributed to development of operational policies to improve service delivery.
  • Liaised closely with stakeholders for seamless communication flow.
  • Coordinated multiple tasks to ensure timely project completion.
  • Achieved operational efficiency by implementing new support protocols.
  • Conducted regular training sessions to equip support teams with evolving product knowledge.
  • Coached junior support staff in delivering responsive, proactive technical support.

Assistant Treatment Manager

Anglian Water
Chelmsford, Essex
05.2015 - 08.2024
  • Managed daily operations of water treatment facility ensuring compliance with regulatory standards.
  • Coordinated training sessions for staff on safety protocols and operational procedures.
  • Developed and implemented procedures for monitoring water quality and treatment processes.
  • Implemented strategies for optimising chemical usage in water treatment processes.
  • Liaised with external agencies to ensure adherence to environmental regulations.
  • Fostered a culture of continuous improvement within the team; led by example in striving for excellence.
  • Provided technical support to staff, resulted in improved operational effectiveness.
  • Conducted regular site inspections to ensure safety standards were upheld.
  • Led training programmes for staff development and knowledge enhancement.
  • Communicated with stakeholders for increased awareness of water treatment processes.
  • Developed contingency plans to mitigate potential disruptions in service.
  • Analysed data from monitoring systems, enabled proactive problem-solving approach.
  • Collaborated with engineers for the design of treatment plants, improved functionality achieved.
  • Streamlined workflow processes, ensured optimal resource allocation.
  • Adjusted treatment process parameters based on weather conditions; maintained consistent output quality throughout seasonal changes.
  • Responded swiftly during emergency situations, minimised disruption of services ensured.
  • Collected water and sewage samples for analysis.
  • Verified flow, pressure and temperature settings against specifications.
  • Used test equipment and colour analysis standards to analyse water and sewage samples.
  • Oversaw filtration and treatment plants to regulate water treatment and distribution for human consumption.
  • Observed equipment operation to detect and report malfunctions.

Water Recycling Optimiser

Anglian Water
Chelmsford, Essex
06.2007 - 05.2015
  • Assisted in monitoring water recycling processes to ensure compliance with environmental regulations.
  • Collaborated with team members to gather data on water quality and treatment methods.
  • Supported implementation of new technologies aimed at improving water recycling efficiency.
  • Conducted routine inspections of recycling equipment to identify potential issues and ensure operational readiness.
  • Contributed to development of training materials on best practices for water recycling management.
  • Participated in workshops to enhance understanding of sustainable water management techniques.
  • Assisted in maintaining accurate records of water usage and recycling metrics for reporting purposes.
  • Engaged with stakeholders to promote awareness of water recycling initiatives and community benefits.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw daily operations to achieve high productivity levels.

Operator technician

Anglian Water
Chelmsford, Essex
12.2000 - 06.2007
  • Operated water treatment facilities ensuring compliance with environmental regulations.
  • Monitored and adjusted chemical dosing systems to maintain water quality standards.
  • Conducted routine inspections of equipment to identify maintenance needs and prevent failures.
  • Collaborated with team members to troubleshoot operational issues and implement corrective measures.
  • Documented operational data and prepared reports for regulatory compliance and performance assessments.
  • Trained new staff on safety protocols and operational procedures to enhance workplace efficiency.
  • Implemented best practices for waste management to minimise environmental impact of operations.
  • Participated in emergency response drills to ensure preparedness for potential system failures.
  • Managed the day-to-day activities relating to wastewater treatment plants whilst ensuring that all processes are carried out efficiently effectively.
  • Participated in training sessions related to operation maintenance techniques so as to understand the latest methods being used in the industry.
  • Operated and controlled electric motors, pumps, engines to regulate flow of raw water into treating plant.
  • Ensured compliance with health and safety regulations by strictly following procedures.
  • Inspected equipment or monitors at specified intervals for malfunctions, minimised plant breakdowns.
  • Worked closely with team members shared knowledge experience leading towards a well-coordinated workforce.
  • Collected and tested water and sewage samples using test equipment, identified chemical imbalances.
  • Monitored control panels and adjusted valves manually to regulate flow of materials in water treatment systems.
  • Handled emergency situations by implementing contingency plans minimising potential losses.
  • Performed routine maintenance on water treatment equipment for optimal functioning.
  • Upheld health and safety codes and PPE requirements to minimise accidents and risk.
  • Operated allocated company vehicles and equipment in line with requirements.
  • Notified management of production issues to prevent item defects.
  • Attended site safety and project meetings to address needs and suggest improvements.
  • Investigated plant symptoms and traced back to identify and diagnose root cause.
  • Updated plant logs and reports with daily data and incident information.

Machine operator

Betts
Colchester, Essex
01.1995 - 12.2000
  • Operated machinery to ensure efficient production flow and maintain quality standards.
  • Monitored equipment performance and conducted routine maintenance to prevent downtime.
  • Assisted in training new operators on safety protocols and operational procedures.
  • Collaborated with team members to optimise workflows and improve productivity.
  • Inspected finished products to confirm adherence to specifications and quality requirements.
  • Documented production processes and equipment issues to facilitate troubleshooting.
  • Implemented safety measures to promote a secure working environment for all staff.
  • Adjusted machine settings based on product specifications to meet production demands.
  • Loaded raw materials onto machines, facilitating continuous production.
  • Ensured smooth running of machinery by performing regular maintenance.
  • Collaborated with team members to meet production deadlines.
  • Troubleshot mechanical issues, minimising downtime.

Motor vehicle mechanic

MoD
Wethersfield, Essex
01.1986 - 04.1987
  • Diagnosed mechanical issues and performed repairs on various motor vehicles.
  • Conducted routine maintenance tasks including oil changes and tyre rotations.
  • Collaborated with team members to enhance workflow efficiency and service delivery.
  • Utilised diagnostic equipment to identify faults and recommend appropriate solutions.
  • Maintained accurate records of repairs and maintenance performed on vehicles.
  • Implemented safety protocols to ensure a secure working environment for all staff.
  • Serviced various vehicle models to maintain functionality and longevity.
  • Replaced faulty parts using professional-grade tools, improving vehicle performance.
  • Assured quality control by thoroughly inspecting completed works.
  • Ordered necessary spare parts for repair jobs maintaining inventory levels.
  • Increased workshop efficiency with meticulous organisation of tools and equipment.

Sewage pipe layer

Costain
Wandsworth, London
04.1983 - 12.1985
  • Operated heavy machinery for effective installation of sewage pipes across various sites.
  • Collaborated with teams to ensure compliance with safety regulations and standards during pipe laying.
  • Supervised daily operations to optimise workflow and ensure timely completion of projects.
  • Coordinated with local authorities to secure necessary permits and approvals for projects.
  • Implemented best practices for efficient pipe laying operations.
  • Interface with engineers, showcasing strong teamwork abilities.
  • Maintained cleanliness on job sites, promoting a safe working environment.
  • Performed duties under different weather conditions, showing flexibility and resilience.
  • Conducted technical measurements before laying pipes, ensuring precision.

Apprentice mechanic

Eddy Grimstead
East Ham, Newham
03.1980 - 03.1983
  • Diagnosed mechanical issues using advanced diagnostic tools and methodologies.
  • Conducted routine maintenance and repairs on various vehicle systems and components.
  • Collaborated with senior mechanics to enhance skills and improve workflow efficiency.
  • Maintained accurate records of repairs and services performed on each vehicle.
  • Utilised specialised equipment to perform alignments and suspension adjustments effectively.
  • Provided excellent customer service to create repeat business opportunities,.
  • Kept up-to-date records of each repair for transparent communication with clients,.
  • Collaborated with team members for efficient workflow.
  • Developed diagnostic skills by working under supervision of experienced mechanics.
  • Attended training sessions for continuous learning and development.
  • Used precision tools with care maintaining their functionality over time,.
  • Ensured customer satisfaction by delivering high-quality workmanship.
  • Demonstrated problem-solving ability whilst diagnosing intricate mechanical issues,.
  • Repaired faulty components, ensuring optimal vehicle performance.

Education

Some College (No Degree) - Motor Vehicle Mechanics

East Ham College of Technology
East Ham
03.1983

Skills

  • Proactive communication style
  • Decisive decision-making
  • Employee management
  • Technical support

Affiliations

  • Classic cars including maintenance. Holidays, Grandchildren

Timeline

Operational Support Manager

Anglian Water
09.2024 - 04.2025

Assistant Treatment Manager

Anglian Water
05.2015 - 08.2024

Water Recycling Optimiser

Anglian Water
06.2007 - 05.2015

Operator technician

Anglian Water
12.2000 - 06.2007

Machine operator

Betts
01.1995 - 12.2000

Motor vehicle mechanic

MoD
01.1986 - 04.1987

Sewage pipe layer

Costain
04.1983 - 12.1985

Apprentice mechanic

Eddy Grimstead
03.1980 - 03.1983

Some College (No Degree) - Motor Vehicle Mechanics

East Ham College of Technology

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Timothy Higham