Timothy Clapson
Edinburgh
Summary
Accomplished professional with expertise in P&L management, KPI analysis, and performance management. Demonstrates strong operational leadership in managing high-volume hospitality operations, ensuring food safety and health compliance. Proven track record in delivering EBITDA growth through effective labour optimisation and budget control. Skilled in general manager coaching, succession planning, and recruitment to drive talent development. Committed to continuous improvement and achieving strategic business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work history
General manager
COSMO Restaurant Group
Edinburgh
2024.09 - Current
- Raised EBITDA by 6.13% through strict KPI controls.
- Achieved the highest staff retention in the company two years running.
- Enhanced labour efficiency through cross training and streamlining workflow leading to an improvement in COL of 3.2%
- Trained and mentored external General Managers for new store openings, ensuring successful operational readiness and adherence to company standards.
- Developed management teams by introducing individual training plans focusing on continuous improvement and internal progression.
- Trained managers on health and safety and food safety standards compliance, enhancing operational integrity and reducing risk.
- Managed internal audits and coaching sessions, improving accountability and performance outcomes.
General Manager - Multi Site
Pizza Hut Restaurants UK
Edinburgh
2017.09 - 2024.09
- Delivered business strategy to drive revenue and operational efficiencies.
- Tracked KPIs to enhance profitability and ensure target delivery.
- Monitored and evaluated teams, identifying opportunities for improvement and implementing targeted strategies.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Recruited top-performing candidates to build staff retention and team performance.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Built and maintained loyal, long-term customer relationships through effectively delivering great guest experience.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol.
Deputy/Holding Manager
Mitchells & Butlers
Bristol
2013.07 - 2017.06
- Led a diverse team of over 25 staff to achieve operational goals.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted timely performance evaluations for all front of house staff.
- Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created succession plans and promotion paths for staff.
- Developed team-building activities to encourage staff engagement in upselling initiatives.
- Managed multiple revenue incomes monitoring performance to ensure maximum profit.
- Effectively managed payroll and timekeeping, including the completion of proper paperwork for new recruits and leavers.
- Participated in customer service programs to strengthen sales and community relationships.
- Enhanced business visibility by engaging in community sponsorship and events.
FOH Team Member to Team Leader
Mitchells & Butlers
Cardiff
2009.10 - 2013.07
- Built management trust by leading bar team with responsibility and accountability.
- Part of a team that broke store records taking over £120k in one day.
- Delivered exceptional customer experiences that fostered client loyalty.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Education
Bachelor of Science - Music Technology and Production
University of Glamorgan
CardiffA-Levels - Computing, Music Technology, Music, Business Studies
Little Heath School
ReadingSkills
- P&L Management
- Delivering EBITDA growth
- Budget & Labour Cost Control
- KPI Analysis & Performance Management
- Labour optimisation
- Operational Leadership
- Managing high-volume hospitality operations
- Food Safety & Health and Safety Compliance
- Continuous Improvement
- Succession Planning
- Recruitment & Talent Development
- General Manager Coaching & Development
Certification
- MHFA Mental Health Awareness Course Certified
- Scottish Personal Licence Holder
- Level 3 Food Hygiene
- First Aid Certificate Holder from St Johns Ambulance
- Certified PADI Scuba Diver
Accomplishments
Led the COSMO Edinburgh team to win the 2025 Food Awards Scotland 'Buffet Restaurant of the Year', recognising excellence in food quality, service, and overall guest experience.
References
References available upon request.
Timeline
General manager
COSMO Restaurant Group
2024.09 - Current
General Manager - Multi Site
Pizza Hut Restaurants UK
2017.09 - 2024.09
Deputy/Holding Manager
Mitchells & Butlers
2013.07 - 2017.06
FOH Team Member to Team Leader
Mitchells & Butlers
2009.10 - 2013.07
Bachelor of Science - Music Technology and Production
University of Glamorgan
A-Levels - Computing, Music Technology, Music, Business Studies
Little Heath School