Timileyin Falomo

• Currently leading a team of Systems Engineers and guiding them to support the Trust on cloud-related issues while reporting to the Systems Manager on management advice.
•Design, develop, and deploy cloud-based infrastructure using public and private cloud platforms.
• Cost management and monitoring for cloud resources.
•Develop and maintain monitoring and logging systems to ensure the reliability, performance, and security of cloud-based infrastructure and applications.
•Collaborate with developers, project managers, and other stakeholders to ensure the successful delivery of cloud-based software products and features.
• Raise RFCs and attend CAB meetings for tasks/projects the team handles.
• Create workflows via the Microsoft Power-Apps platform to streamline processes and manual tasks within the Trust.
• Manage services within the Azure cloud infrastructure, M365, and Entra ID.
• Document new processes and guidelines within the systems teams' knowledge database.
• Manage the SharePoint 2016 server and SharePoint online sites, lead the SharePoint migration project for the systems team while cross-collaborating with stakeholders from other teams.
• Implement security recommendations on servers based on penetration testing results to remediate risks.
• Provide proactive specialist advice, development, and management of servers and systems.
• Investigation, administration, and maintenance of the Trust’s core servers, operating systems, and services.
• Design and development of a proactive monitoring environment to monitor server performance and integrity.
• Assist with the resolution of service desk calls and underlying problem diagnosis as appropriate in line with agreed SLAs or OLAs.
• Participation in and some management of mixed-skill teams to achieve project goals and deadlines.
• Initiate and plan work packages to deal with requests for change and project-related work.
• Manage IT projects and tasks as directed by the Systems Manager.
• Assist the Systems Manager with the adoption, implementation, and coordination of ITIL principles and ICT policies.
• Undertake any other duties that would be a reasonable expectation of the role.

• Managed the Trust’s core servers, operating systems, and associated services to ensure optimal performance and availability.
• Oversaw the administration, monitoring, and maintenance of physical and virtual servers, including Windows Server environments.
• Tested and implemented software upgrades, service packs, patches, and hot fixes to ensure systems remained secure and up to date.
• Managed storage clusters to provide reliable and efficient data access, ensuring high availability across the Trust's systems.
• Implemented and maintained backup and disaster recovery solutions, ensuring data integrity and business continuity.
• Designed and developed a proactive monitoring environment to track server performance, identify issues, and ensure system integrity.
• Performed regular system health checks and capacity planning to meet the Trust's operational demands.
• Applied security recommendations to servers based on penetration testing and audit results, remediating risks to maintain compliance with NHS standards.
• Monitored systems for vulnerabilities and implemented security controls to safeguard sensitive data and infrastructure.
• Created and deployed workflows via Microsoft Power-Apps to automate and streamline manual processes, improving efficiency within the Trust.
• Developed solutions to integrate and optimize existing systems, ensuring seamless operations.
• Managed SharePoint 2016 servers and SharePoint Online sites, leading migration projects and ensuring effective collaboration across teams.
• Provided technical support for SharePoint users and configured solutions to meet organizational needs.
• Documented new processes, technical guidelines, and best practices to maintain a comprehensive knowledge base for the systems team.
• Generated reports on system performance, incidents, and improvements for management and stakeholders.
• Investigated and resolved technical issues, collaborating with the service desk and other teams to meet agreed SLAs and OLAs.
• Analyzed incidents and recurring problems, implementing long-term solutions to reduce system downtime.
• Participated in and occasionally led mixed-skill teams to achieve project goals and deliver results within deadlines.
• Initiated and planned work packages to address change requests and project requirements.
• Collaborated with stakeholders, both technical and non-technical, to align IT solutions with the Trust's objectives.
• Supported the adoption and implementation of ITIL principles and ICT policies to enhance operational efficiency and service delivery.
• Ensured compliance with NHS policies, data protection regulations, and cybersecurity standards in all IT operations.
• Provided specialist advice and proactive development of server systems, ensuring the Trust's IT environment met its evolving needs.
• Assisted the Systems Manager in strategic planning and operational oversight of the Trust’s IT infrastructure.
• Delivered training and technical support to end-users and team members, fostering an environment of continuous improvement.

• Designed, deployed, and managed Azure-based solutions, including infrastructure, identity, and application services for customers.
• Implemented and managed Azure Virtual Desktop (AVD) solutions for remote working environments.
• Developed and maintained Azure governance policies, including cost optimization, resource tagging, and monitoring.
• Ensured robust security practices, including Azure Security Center, Azure Policy, and Azure Monitor.
• Led M365 migrations and integrations, including Exchange Online, Teams, OneDrive, and SharePoint.
• Developed and maintained policies for secure collaboration, such as Conditional Access, data loss prevention (DLP), and sensitivity labels.
• Optimized M365 applications to improve end-user productivity and workflow automation.
• Delivered training and support for end-users to adopt M365 tools effectively.
• Configured, deployed, and managed devices through Microsoft Intune, ensuring compliance with organizational security standards.
• Developed strategies for endpoint lifecycle management, including provisioning, patching, and decommissioning.
• Monitored and remediated endpoint vulnerabilities, leveraging tools like Windows Autopilot and Defender for Endpoint.
• Managed mobile device policies and ensured compliance with BYOD initiatives.
• Implemented Zero Trust principles across identity, devices, and networks.
• Configured Multi-Factor Authentication (MFA), Conditional Access policies, and Identity Protection in Azure AD.
• Monitored and managed security incidents through Microsoft Sentinel and Defender solutions.
• Ensured compliance with industry regulations and standards, such as GDPR and ISO 27001.
• Drove digital transformation initiatives from planning to implementation, ensuring alignment with business goals.
• Collaborated with stakeholders to assess business requirements and recommend technology solutions.
• Prepared detailed documentation, including technical guides, best practices, and user manuals.
• Acted as a technical advisor for organizational change management and technology adoption.
• Used monitoring tools to track system performance, availability, and compliance.
• Generated regular reports to provide insights into system health, usage trends, and security status.
• Conducted post-implementation reviews to ensure continuous improvement.

• Provided first- and second-level technical support for M365 applications, including Exchange Online, SharePoint, Teams, and OneDrive, as well as cloud solutions.
• Responded to and resolved support tickets related to M365 and cloud services, ensuring compliance with SLAs.
• Analyzed and resolved identity and access management issues within Azure Active Directory (Entra ID).
• Assisted in the deployment, configuration, and administration of M365 applications and Azure services.
• Configured and supported integrations with third-party tools and services.
• Managed device provisioning and application deployment through Microsoft Intune.
• Delivered training to end-users on M365 applications and cloud tools to enhance productivity.
• Documented troubleshooting steps, created user guides, and maintained knowledge base articles for future reference.
• Monitored the performance and availability of M365 and cloud services using tools like Azure Monitor.
• Performed regular updates, patches, and system maintenance to ensure security and operational efficiency.
• Identified potential issues proactively and implemented corrective actions to minimize service disruptions.
• Implemented and maintained security best practices, including Multi-Factor Authentication (MFA), Conditional Access policies, and data loss prevention (DLP) protocols.
• Ensured adherence to organizational and regulatory compliance standards, such as GDPR and ISO 27001.
• Collaborated with IT teams, vendors, and stakeholders to resolve complex technical issues and deliver effective solutions.
• Worked closely with project teams on cloud migrations, system upgrades, and new initiatives.

• Delivered first-level support for core banking applications, including Flexcube, ensuring efficient resolution of application issues and minimal disruption to operations.
• Collaborated with cross-functional teams to escalate and resolve complex technical problems.
• Performed SQL scripting and analysis to resolve database issues, optimize performance, and develop efficient queries.
• Retrieved, analyzed, and manipulated data using SQL Navigator to support business and technical requirements.
• Administered user accounts, managing access controls, and resolving authentication issues in accordance with organizational policies.
• Ensured compliance with security standards and provided periodic updates on user activity logs.
• Responded to user requests and incidents within defined SLAs, adhering to ITIL standards to maintain service quality.
• Analyzed call logs to identify recurring issues, implemented corrective actions, and proactively addressed root causes.
• Assigned tickets to appropriate IT units or analysts using Service Desk Manager, tracking resolution progress to closure.
• Monitored application statuses, system performance, and network activity to identify and resolve potential disruptions.
• Performed regular maintenance of core systems and scheduled updates to ensure optimal performance and reliability.
• Conducted hardware and software diagnostics to troubleshoot and resolve technical issues.
Maintained detailed and professional logs of technical activities, updates, and resolutions for knowledge sharing and audits.
• Prepared and presented periodic reports on system performance, user activity, and incident trends for management review.
• Provided users with timely updates on ticket statuses and resolutions, ensuring clear and transparent communication.
• Delivered training and technical guidance to users on system operations and best practices, enhancing overall system usability.
• Identified inefficiencies in IT processes and recommended or implemented solutions to improve operational workflows.
• Participated in the development and implementation of IT policies, procedures, and best practices to align with organizational goals