Timea Namenyi

• Read and interpreted instructions to follow assembling specifications
• Viewed diagrams and blueprints to follow instructions
• Gathered material and equipment required for assembling process
• Assembled component parts of joysticks, power drives and rotary sensors with attention to detail and focus on quality using hand and power tools
• Assembled and soldered electronic components and wires onto circuit boards using trough hole soldering method
• Operated and maintained soldering equipment, including soldering irons, hot air guns, solder pots
• Tested assembled products using various test rigs
• Repaired malfunctioning or defective parts
• Applied finishes to completed products and packaged completed items in boxes and containers for shipment
• Maintained clean and organised work areas for maximum productivity
• Maintained high-quality standards with thorough inspections of assembled parts

• Performed inspections of rooms and common areas to ensure staff work quality
• Supervised daily housekeeping staff duties
• Monitored inventory records for all housekeeping supplies
• Ensured compliance to all housekeeping standards
• Stocked trollies to maintain stable cleaning supplies
• Addressed guests' problems and fulfilled special requests
• Delivered extra linen and toiletries to meet guest needs
• Trained new room attendants on company policies and cleaning procedures
• Reported maintenance issues for prompt resolution
• Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.

As a cleaner

• Was responsible for the general cleanliness of all assigned work areas
• Performed cleaning duties to maintain hotel rooms in a clean and orderly manner, including common areas and the preparation of vacant rooms
• Made beds, replenished linens, cleaned bathrooms, vacuumed halls
• Checked all vacant rooms daily to keep fresh
• Disposed of trash, waste, and other disposable material
• Maintained all equipment used in completion of housekeeping duties

As a breakfast supervisor

• Completed customer orders with speed and accuracy.
• Replenished stock and processed deliveries to maximise product availability.
• Displayed energy and enthusiasm in fast-paced environment.
• Kept appropriate stock levels to match expected demand.
• Managed teams by overseeing training and professional growth of employees.

• Reported on check-outs and room vacancies to maintain accurate occupancy records.
• Delivered extra linen and toiletries to meet guest needs.
• Reported maintenance issues for prompt resolution.
• Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
• Prioritised tasks to consistently meet room readiness upon guest check-in.
• Stocked trollies to maintain stable cleaning supplies.
• Demonstrated utmost care and security to handle guests' belongings.
• Addressed guests' problems and fulfilled special requests.
• Sanitised bathrooms to uphold strict hygiene and infection control procedures.
• Achieved spotless results within working timeframes to meet client needs.
• Used correct procedures to clean floors, communal areas and work spaces.
• Polished glass, mirrors and metal items to attractive shine.
• Vacuumed carpeted areas and mopped hard floors.
• Removed used towels and bedding, replaced with new and reset spaces to professional standards.
• Followed health and safety standards governing correct use of chemicals.
• Sanitised communal touchpoints for optimum worker and visitor health and wellness.

• Responded to customer inquiries via phone, in person and email in Hungarian and in English
• Resolved customer complaints and issues in a timely a and professional manner
• Provided product information and recommendations to customers
• Maintained accurate customer records
• Collaborated with other departments to ensure customer satisfaction
• Worked with the technical support team to ensure a quick and effective problem solving
• Managed high-volume customer queries simultaneously through effective multitasking.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Answered customer telephone calls promptly and improved on-hold wait times.

• Assisted customer service representatives in resolving problems with customer accounts
• Performed day-to-day administrative tasks
• Processed daily, weekly and monthly reports
• Delivered exceptional customer service, addressing customer queries and handling customer complaints
• Trained and mentored new hires to provide exceptional customer service and swift resolution
• Maintained advanced product knowledge, sharing expertise with team members for improved customer service
• Handled phone, and email enquiries with consistent customer service across multiple channels
• Directed a team of 4 customer service professionals
• Provided product information and recommendations to customers
• Maintained accurate customer records
• Collaborated with other departments to ensure customer satisfaction
• Worked with the technical support team to ensure a quick and effective problem solving
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
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• Ensured that all the information on the system is accurate and up to date
• Registered new customer account details in system.
• Photocopied, scanned and printed relevant data for manager.
• Researched missing and outdated information provided to maintain updated records.
• Transferred data from paper formats into database systems using keyboards.
• Met productivity goals through swift, precise data entry.