Timea Hajduova
Brighton ,East Sussex
Summary
Results-driven Relationship Manager with 4 years of experience in managing key accounts. Focused on customer retention and contract renewals through targeted engagement strategies. Well-versed with customer relationship management practices and computer software. Responsible professional willing to exceed expectations.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Relationship manager
Bupa Global
Brighton, East Sussex
2021.03 - Current
- Built trust-based relationships as primary contact for Bupa Global customers, enhancing customer satisfaction and loyalty.
- Developed comprehensive understanding of customer needs to provide tailored health insurance solutions that met specific requirements.
- Efficiently resolved client concerns and complaints, maintaining loyalty and confidence.
- Managed end-to-end policy renewal process, ensuring clear communication throughout.
- Executed retention strategies that successfully re-engaged at-risk customers, contributing to increased retention rates.
- Identified upgrade opportunities for health insurance products through consultative discussions.
- Collaborated with various teams to provide consistent support across operations.
Customer Services
Bupa Global
Brighton, East Sussex
2018.02 - 2021.03
- Managed global customer enquiries via phone and email as the initial point of contact.
- Provided support for pre-authorisation, claims processing, billing questions, coverage inquiries, and updating personal information.
- Prioritised tasks effectively based on urgency and treatment locations to ensure smooth experiences for customers.
- Maintained accurate customer records while delivering timely responses in writing and verbally.
- Balanced customer requirements with business goals through sound decision-making.
- Engaged actively in team meetings, proposing improvements and sharing insights with colleagues.
- Participated in continuous learning initiatives to enhance professional skills.
Conference organiser
ISS, American Express
Brighton, East Sussex
2013.07 - 2018.02
- Planned and coordinated events by developing thorough timelines and project schedules.
- Managed vendor sourcing for venues, catering, AV support, décor, and logistics.
- Executed invoicing processes while implementing stringent cost control measures.
- Streamlined internal and external communications to ensure consistent messaging.
- Conducted risk assessments to identify and mitigate potential issues before events.
- Led event-day operations with an emphasis on setup, staff coordination, and troubleshooting.
- Delivered outstanding experiences for guests and VIPs throughout events.
- Gathered feedback and evaluated success metrics to produce insightful post-event reports.
Education
Masters - Business Administration/Management
University of Security Management
Slovakia 2006.09 - 2011.08
Skills
- Relationship Management: Builds strong relationships as the primary point of contact
- Customer Needs Analysis: Skilled at providing tailored advice, solutions and support
- Retention & Re‑engagement: Implements proactive retention strategies
- Consultative Sales Skills: Communicates benefits in a customer‑centric, value‑focused way
- Cross‑Functional Collaboration: Works effectively with stakeholders
- Communication Skills: Clear, confident and empathetic communicator
- Organisation & Time Management: Manages multiple renewals with accuracy and attention to detail
Timeline
Relationship manager
Bupa Global
2021.03 - Current
Customer Services
Bupa Global
2018.02 - 2021.03
Conference organiser
ISS, American Express
2013.07 - 2018.02
Masters - Business Administration/Management
University of Security Management
2006.09 - 2011.08