Tim Waller
PRESTON,Lancashire
Summary
Driven individual with knack for building strong client relationships and excellent communication skills. Demonstrates proficiency in understanding customer needs and delivering tailored solutions. Aims to drive revenue growth and exceed sales targets. Known for boosting sales & improving team performance through hands-on leadership and great merchandising.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work history
Sales consultant
The Sleep Haven
Oswaldtwistle, Lancashire
2025.03 - 2025.08
- Assisted customers through entire sales process to ensure satisfaction.
- Yielded higher sales revenue through upselling techniques.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maintained store standards to uphold clean, professional appearances.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Maintained high standards of merchandising, attracted more customers.
Store manager
Bensons for beds
Lancaster, Lancashire
2010.08 - 2025.03
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Implemented promotional displays to increase product visibility and sales.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Assisted customers in locating products around the shop floor promptly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Maintained an organised stock room for easy accessibility of goods.
- Coached underperforming employees improving their job performance significantly.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
Sales consultant
Reid Furniture
Bolton, Lancashire
2007.08 - 2010.08
Supervisor
Debenhams
Trafford, Greater Manchester
2004.11 - 2007.08
Sales coordinator
Wire Belt Co. Ltd
Sittingbourne, Kent
1997.06 - 2004.11
Marks & Spencer Distribution
Michelsons
Sittingbourne, Kent
1988.08 - 1997.07
Education
GCSEs & O level equivalent - Various subjects.
Fulston Manor School
Sittingbourne 1982.09 - 1988.07
Skills
- Customer relationship management
- Product demonstrations
- Complex deal closing
- Upselling techniques
- After-sales service
- Team supervision
- Staff training
- Cash handling
- Health and safety compliance
- Active listening
- Target achievement focus
- Visual merchandising
Affiliations
- Keen gardener, walker, family man and socializer
Timeline
Sales consultant
The Sleep Haven
2025.03 - 2025.08
Store manager
Bensons for beds
2010.08 - 2025.03
Sales consultant
Reid Furniture
2007.08 - 2010.08
Supervisor
Debenhams
2004.11 - 2007.08
Sales coordinator
Wire Belt Co. Ltd
1997.06 - 2004.11
Marks & Spencer Distribution
Michelsons
1988.08 - 1997.07
GCSEs & O level equivalent - Various subjects.
Fulston Manor School
1982.09 - 1988.07