Summary
Overview
Work History
Education
Websites
Systems Expertise
Professional Expertise
Timeline
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Tim van Iddeking

Global Account Director
London,UK

Summary

With over 13 years' Global Mobility industry experience working in high-paced corporate environment, I have achieved success in creating value for organisations and clients by leading global teams, designing, and executing clients' strategic visions, leading work-streams and solving problems. I have developed a deep understanding of all GM functions with a holistic view on entire program and contract management, including immigration, tax, compliance, and all relevant supply chains. As Director, I have developed highly motivated teams by enabling cross-functional collaboration and relationship building to increase productivity for optimising program delivery on a global scale.

Overview

20
20
years of professional experience

Work History

Global Account Director, Client Strategy

Sirva Worldwide
London, UK
03.2022 - 11.2023
  • Designed and implemented new core/flex policy for major client. Once live, it was utilised by 20% of their workforce resulting in program savings, operational efficiencies and enhanced employee experience
  • Increased global satisfaction scores by 25% by creating and executing a service transformation project
  • Implemented a new policy suite for LTAs and IPTs by collaborating closely with global ops and supply chain teams and service partners
  • Designed new hybrid Global Mobility delivery model that brought all employee-facing activities in-house whilst accessing external supply chain, resulting in improved communication times and experience scores
  • Reduced Temporary Accommodation costs by 30% through skilful negotiation of supplier fees
  • Drove up supplier performance scores by 10% by implementing greater governance protocols and robust communication hand-offs
  • Coordinated cross-functional efforts to win 5-year contract renewal with existing client
  • Designed account plans with strategic goal of client retention, resulting in winning 2 client contract extensions
  • Successfully designed new service delivery strategy focused on high-risk danger-zone employee extraction. Once implemented, 200+ employees were moved out of conflict zones
  • Increased immigration service scores by 15% through re-implementing vendor communication strategies
  • Up started immigration services in key locations: KSA, Dubai, Romania & other locations that achieved compliant and transparent immigration processing
  • Mentored global team of 8 managers to achieve customer & client experience scores of 86% satisfaction
  • Turned around 95% of all escalations raised up to Director level within 24 hours, meeting contracted SLAs
  • Successfully integrated 5 different technology platforms that improved process efficiencies and data flows through robust project management skills and collaboration
  • Analysed market trends relevant to each client and presented updates during quarterly and annual reviews
  • Developed external client facing technology by converting client requirements into feature functionality

EMEA Regional Manager, Client Strategy

BGRS Global
London, UK
06.2019 - 03.2022
  • Owned all operations and strategic relationship management for EMEA region across portfolio of 4 mega-clients
  • Led the establishment of a new client location in the Netherlands by selecting local suppliers and integrated immigration, DSP and Temporary accommodation protocols and procedures
  • Led a global project to implement new client policies, coordinating resources and tasks both internally and with the client
  • Successfully developed a 'Remote Location' program for my client
  • This program handled 150 employee moves to a remote factory in Sweden
  • Managed a team of 10 Global Consultants and 2 Team Leads that delivered a 95% satisfaction score to over 1,000 relocations in EMEA region per year
  • Built and owned the Regional Standard Operating Procedures which helped the smooth running of 4 major client accounts
  • Played key role in winning 4 new clients by assisting with proposals and presenting in best-and-finals
  • Contributed to the R&D of innovative Digital Policy Solution tool
  • My input consisted of developing templates and transferring policy and expense information onto them
  • The tool slashed expense processing times in half for the company
  • Implemented a Global Communications strategy for my client by partnering closely with Global Mobility team and internal stakeholders
  • This led to an increased communication efficiency by 15% and improved satisfaction scores by 25%
  • Delivered over 50 client reviews for my clients over 3 years.

Team Lead, Client Services

BGRS Global
London, UK
04.2015 - 05.2019
  • Short-Term Assignment: In 2017, I was deployed on a 3-month assignment to Dubai
  • Successes include: Trained a team of 7 Consultants, 1 Team Lead and 1 Manager on processes, policies and clients
  • Successfully transitioned all MENA based work from London office to Dubai through developing solid transition plan pre-assignment
  • Developed new ways of working adapted for local customs and culture
  • Achieved immediate customer satisfaction scores of 90%, which increased to 96% during the 3-month hyper-care period
  • Through strong people leadership skills and mentoring, I guided my team of 10+ consultants to increase customer satisfaction scores from 81% to 94% over a 1-year period
  • Achieved a 13% cost reduction in Temporary Living bookings by leading a project that designed a 'dual stay' policy for a client's Development policy
  • Cut Tax Equalisation payment processing times in half (from 8 days to 4) by developing bespoke TEQ process for a client
  • This process was then duplicated on other internal accounts
  • Turned around 98% of client escalations within SLA through quick problem-solving and collaboration.

Global Consultant, Client Services

BGRS Global
London, UK
06.2011 - 03.2015
  • Consistently achieved a customer satisfaction score of 4.5 or above (out of 5) through my ability to manage individual relocations
  • Successfully moved over 350 individuals, couples and families over 4 years through effective project and supply chain management
  • Managed a group move into Spain and Switzerland for exec-level leaders for 2 of my clients
  • Achieved a 97% satisfaction rate for the 15 families moved
  • Found and updated over 40 sub-processes of the global Standard Operating Procedure for 3 of my clients
  • Developed into a Snr
  • Member of the team and so became a Team-Lead understudy, becoming the go-to person for team queries on client policy and advice on challenging and difficult cases.

Bond Admin Officer, Investment Banking

Anglo Irish Bank (temp hire)
London, U
01.2011 - 05.2011
  • Analysed and resolved over 1,000 customer bond-switch instructions by advising on implications of changes made
  • Developed the required knowledge and understanding of fixed-rate bonds and calculating the costs of the changes requested
  • Collaborated with various departments to manage the change requests once customer committed to the change.

Case Officer, Investment Banking

HSBC Bank (temp hire)
London, UK
07.2010 - 10.2010
  • Resolved investment switch cases (ISA and Bonds) to determine what course of action to take that will resolve the issue in the most efficient, concise manner
  • Domestic Short-Term Assignment: Assigned to HSBC Warwick offices for 4 weeks to learn and transition the Bond Switch team from Warwick service centre to Southampton
  • Developed a transition plan to move the work from Warwick to Southampton
  • Documented and defined the scope of work to ensure it was replicable with the new team
  • Identified processes that needed improvement and implemented those efficiencies with new team.

Banking Consultant, Retail Banking

ANZ Bank
Palmerston North, New Zealand
04.2009 - 04.2010
  • Achieved a 60% up-sell rate of banking products such as insurance, retirement funds and savings accounts - one of the highest rates in the branch
  • Approved and sold over 50 personal loans, 10 business loans and set up over 200 savings/personal accounts
  • Mitigated 5 business loan from defaulting by restructuring loan and financing agreements after determining the risk factors
  • Twice achieved top regional sales scores for the month.

Assistant Accountant, Vendor Management

ANZ Bank
Wellington, New Zealand
04.2007 - 04.2009
  • Performed daily and monthly reconciliation of the Fixed Asset Register to General Ledger, journalising costs to numerous cost-centres
  • Daily and monthly reconciliations of the bank's three subsidiary accounts
  • Monthly billing of the bank's leased assets back to Business Units who held those assets
  • Managing the continuous process of replacing the bank's PC's and laptops as their term expires and returning them to their respective lessors
  • Provided each Business Unit with detailed leased asset database analysis and reporting of bank Owned and Leased assets when required
  • Aided with projects of various technologies such as p-cards upgrade, General Ledger Summaries which were utilised by the business units for budgeting.

Assistant Pub Manager

Havelock Tavern
Havelock, New Zealand
01.2004 - 01.2007
  • Ran a successful pub in New Zealand with my parents
  • During our ownership, I helped introduce modern technology such as new digital till and IOU system, new events such as bands; pool-table tours and festivals
  • I helped turn the pub into a profitable business after just 1 year of ownership.

Education

Certificate in Business Computing -

Whitireia Polytechnic
Wellington

NCEA University Entrance (Equivalent to GCSE) -

Tawa College
Wellington

Systems Expertise

  • MS Excel (proficient)
  • MS PowerPoint (proficient)
  • MS Access (intermediate)
  • MS Visio (intermediate)
  • MS Project (intermediate)
  • Salesforce (proficient)
  • SQL (basic)
  • Quick to learn all internal systems/tools

Professional Expertise

  • Account management
  • Client relationship building
  • Business development
  • Implementation projects
  • Financial budgeting and forecasting
  • Project management
  • Oral and written communication
  • Contract negotiations
  • Analysing data and trends
  • Critical decision-making
  • Operational excellence
  • Supply chain management
  • Process improvement
  • Presentations
  • Problem solving and innovation
  • Coaching and mentoring

Timeline

Global Account Director, Client Strategy

Sirva Worldwide
03.2022 - 11.2023

EMEA Regional Manager, Client Strategy

BGRS Global
06.2019 - 03.2022

Team Lead, Client Services

BGRS Global
04.2015 - 05.2019

Global Consultant, Client Services

BGRS Global
06.2011 - 03.2015

Bond Admin Officer, Investment Banking

Anglo Irish Bank (temp hire)
01.2011 - 05.2011

Case Officer, Investment Banking

HSBC Bank (temp hire)
07.2010 - 10.2010

Banking Consultant, Retail Banking

ANZ Bank
04.2009 - 04.2010

Assistant Accountant, Vendor Management

ANZ Bank
04.2007 - 04.2009

Assistant Pub Manager

Havelock Tavern
01.2004 - 01.2007

Certificate in Business Computing -

Whitireia Polytechnic

NCEA University Entrance (Equivalent to GCSE) -

Tawa College

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Tim van IddekingGlobal Account Director