Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
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Tim Rayne

Summary

I'm a triple certified project manager with over 10 years of experience in the technology, salesforce, education, nonprofit and arts sectors. I utilize my strong communication and collaboration skills to bring together employees with a wide range of skills and technical literacy to deliver cross functional creative and analytical solutions within time and budget constraints for continuous process improvement and organization wide change. I am a team player, who thrives when working alongside colleagues to empower the team to excel in performance and delivery.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Project Manager

BritBox International
05.2022 - 12.2023
  • Planned, designed, and scheduled phases from initiation through to go-live for projects within the streaming and SVOD sectors with stakeholders ranging from Product, HR, Editorial, Legal, Marketing and Commerce
  • Identified requirements and resources required to achieve project goals within budget from initiation through to go live whilst working with multi disciplinary cross territory teams and with third party vendors
  • Facilitated workshops to collect project requirements and user feedback, provide risk and issue management and created detailed Go Live plans and Project Logs

Project Manager

Royal Opera House
02.2019 - 05.2022
  • Identified plans and resources required to meet project goals and objectives without sacrificing build quality whilst providing solutions to suit teams from both technical and non-technical backgrounds
  • Gained my PMP, Prince 2 Practitioner and Agile Practitioner certifications whilst in post in addition to being selected for the Accelerate leadership programme
  • Supported the Royal Opera Houses IT department to transition to working in Scrum Teams as their Agile coach
  • Transitioned the Royal Opera House from a paper-based to an online PO system, an online Expenses system and a Contactless Wireless Card payment solution
  • Led a SharePoint adoption project that included setting up processes, policies and guidance on the maintenance of the ROH intranet; championing the importance of departmental super users; led data cleanup and migration; developing and delivering a training programme; and running a successful pilot with support on an associated organization-wide device refresh

Project Manager

Ceterna
01.2018 - 02.2019
  • Gained valuable skills working for a Salesforce Consultancy and built confidence in working with external stakeholders to provide detailed project status updates
  • Developed and initiated projects, managed costs, and monitored performance for agile projects working with clients from retail, events and finance sectors
  • Monitored project deliverables and contracts to identify areas of risk or additional scope as appropriate

Systems Manager

The Challenge
11.2011 - 12.2017
  • I worked my way up from Customer Services Agent to Systems Associate and Senior Systems Associate between 2011 and 2015 taking on increasingly complex projects and priorities whilst benefiting from being part of a newly formed project team and accompanying project methodology
  • Project management within an agile-waterfall hybrid methodology across the full project lifecycle my responsibilities included ownership of the project management plan, meeting and workshop facilitation including requirement gathering and prioritization, process mapping, resource allocation, relationship management, user acceptance testing, risk and issue management and plans for deployment, go live, handover and sign off.
  • Line management experience with a Senior Associate reporting directly to me and management of external developers, website UX designers and contractors
  • Ownership of all project documentation including RAID logs, project brief, configuration logs and testing scripts, change logs and status reports

Education

Master of Arts - Policy and Management, Business Administration and Management

Birkbeck, University of London
09.2010 - 08.2012

Bachelor of Arts - BA - Dance Choreography

Northumbria University
09.2007 - 08.2010

Skills

  • Prince2 and PMP certified in Agile and Waterfall project methodologies across the full project lifecycle including design, requirement gathering and prioritization, change management, risk and issue management, UAT, training and communication plans and plans for Go Live and process change
  • Scrum Master training and completion of the Accelerate BAME and Disabled Future Leaders programme run by the Southbank Center, National Theatre and Royal Opera House
  • Senior stakeholder management and communication skills with experience of empowering cross-functional matrix organization project teams and third party vendors to deliver projects using creative problem solving to foster team collaboration and success
  • Workshop, meeting and brainstorming facilitation
  • Strong attention to detail and a task focused "completer finisher" who always delivers projects on time and within budget
  • A wide range of software skills and technical literacy covering Microsoft and Google Suites, SharePoint, AI, Microsoft Project, Jira, Confluence, Salesforce, Monday.com, Airtable, Trello and CRM databases/Salesforce

Accomplishments

Automated Medical Risk Assessment Process: I led workshops at The Challenge Network (TCN) to design an automated medical risk assessment process, evaluating over 100 different condition combinations. Additionally I implemented a logic-based website form and templates for efficient review, optimizing the allocation of support resources for young people and minimizing time spent by staff in reviewing them

Operational Efficiency and Cost Reduction: I worked with TCN and Royal Opera House (ROH) to implement integrated phone and wireless card solutions. resulting in substantial reduction of department operating costs and improved turnaround times

Company-Wide Process Improvement: I spearheaded the rollout of an electronic Purchase Order (PO) system company-wide for the ROH alongside a comprehensive training program and update of business processes to enhance financial reporting and audit readiness

COVID Response and Agile Coaching: I led the ROH in a digital workspace transformation in response to COVID-19 and acted as their agile coach, fostering collaboration between IT and website development teams for streamlined operations and improved reporting

Go-Live Plan Template for Britbox: I managed a Price Increase project with Britbox and created a highly effective go-live plan template which was been successfully utilized for two additional price increases and was used as the starting point for go live plans for the delivery team going forwards

Hobbies and Interests

  • Spending time with my dog
  • Low carb cooking adventures
  • Weightlifting, Pilates, Yoga, mindfulness and meditation
  • Finding ways to get creative through sketching, art workshops, origami and creative writing to cultivate a creative and curios mind
  • Coffee shop hopping, Art Galleries, Museums and Theatre
  • Reading and Cinema

Timeline

Project Manager

BritBox International
05.2022 - 12.2023

Project Manager

Royal Opera House
02.2019 - 05.2022

Project Manager

Ceterna
01.2018 - 02.2019

Systems Manager

The Challenge
11.2011 - 12.2017

Master of Arts - Policy and Management, Business Administration and Management

Birkbeck, University of London
09.2010 - 08.2012

Bachelor of Arts - BA - Dance Choreography

Northumbria University
09.2007 - 08.2010
Tim Rayne