Tim Payne

Installation of anti-theft devices on Rapid and Ultra-Rapid EV chargers.

Supported security measures through effective device placement.

• Promoted user satisfaction by ensuring ease of use and visual appeal.
• Ensure cable is adequately protected.
• Ensured safety standards, minimising workplace accidents by adhering to strict protocols and procedures during installations.
• Provided comprehensive training to junior engineers, facilitating their skills development in field of installation engineering.
• Achieved target of max 8 cables per day

• Persuaded customers to purchase products by sharing in-depth explanations and demonstrations.
• Demonstrated product operation and features to promote purchases.
• Provided information to customers about new products and related promotions.
• Engaged with potential customers and managed strong lead pipeline. Including obtaining contact details from at least 5 or more End Users per visit.
• Built customer loyalty through product samples and informational brochures.
• Gained customer contact details to assist Marketing Team with Promotional activities, and building strong Contact Data.
• Employed open-ended and leading questions to assess customers' requirements.
• Understood customer needs and preferences to highlight product features.

• Introduction to OGL ERP system for managing Contact Records
• Identified opportunities to drive business growth, diversification and expansion.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Target of 26 MSI points per day

• Searching system for correct part numbers and producing correct labels from NetSuite for Stocktake preparation
• Relabelling 100+ Parts Bins with system part no's
• Reordering of parts bins for better location of parts including parts bin re-organisation in shelf
• Maintained neat and clean store areas in line with health and safety policies.
• Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
• Investigated missing items, discrepancies and losses.
• Supervised warehouse operations, enforcing proper inventory management procedures.
• Achieved goal of completing Stocktake by year end.

• Temporary Cover for Medical Absence.
• Recorded and processed customer data accurately.
• Tracked orders and processed refunds for new and existing customers.
• Learned new ERP system - NetSuite
• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Investigated customer issues to find acceptable conclusion and prevent recurrence.
• Offered prompt solutions to maintain customer satisfaction.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Transferred customer calls to respective department or personnel to address specific issues.
• Offered detailed advice on product and service benefits.
• Quoted customers with accurate prices and timescales for collection or delivery.
• Confirmed customer orders to avoid errors through miscommunication.
• Notified customers of items out-of-stock or low-in-stock to help minimise disappointment.
• Managed email inbox to respond to customer enquiries within target timeframes.
• Handled 12 incoming calls on average daily.

• Involved from outset in provision of Production Facility
• Worked closely with Operations Manager, and Warehouse Manager to co-ordinate move of equipment from Burgess Hill to Onsite premises in Crawley
• Planned production operations while establishing priorities and sequences for manufacturing products.
• Use of Adobe InDesign and other Adobe Suite Software in Pre-press activities from Customer Requirements.
• Evaluated current production processes and made forward-thinking adjustments to improve output.
• Coordinated and controlled all production processes, ensuring products were delivered on time and within budget.
• Implemented changes in working conditions, equipment and tools to improve workflow, efficiency and team member safety.
• Actively trained and using equipment by previous owners of equipment.
• Training 4 colleagues to operate equipment.

• Pro-Actively delivering Onsite Customer Experience.
• Servicing incoming Orders, Quote requests via Telephone, email or Web portal averaging 40 incoming calls
• Delivering excellent customer service for queries, delivery failures, credit requests and other issues.
• Supporting other Team members due to extensive knowledge of products, industry, and how business operated, to ensure maximum satisfaction for Customer and colleagues alike.
• Provided considerate sales aftercare for maintained client satisfaction.

• Dealing face to face with 15+ Customers per day to ensure there needs were met.
• Processing, picking and despatching order as required.
• Able to use extensive product knowledge to assist in meeting their requirements.
• Offering alternatives if required item was unavailable.
• Building solid relationships and rapport with customers to ensure repeat business.

• Provided professional customer service, offering can-do attitude to all requests.
• Maintained up-to-date knowledge of store offerings to provide accurate information to customers queries.
• Developed active increase in product knowledge being quick learner, and able to pass this knowledge on.
• Resolved customer issues efficiently, seeking support from supervisor when necessary.
• Managed over 50 incoming calls, and 30+ orders per day.

• Printing Machine Operator
• Customer Care manager for established Customers brought to business as Goodwill additions
• Direct support to colleagues in teaching other operators from increased experience over previous 20 years.
• Ability to operate all equipment available consisting of 6 different presses and 1 guillotine performed with attention to detail and accuracy.

• Provided customers with outstanding service, extending relationships for future business opportunities by delivering outstanding Quality Products.
• Maintained smooth operations through careful management of office workflow and administrative processes.
• Hands-on approach to achieve goals set to achieve maximum quality.
• Grew business from £100K to £800K PA in 15 years

• Managed customer expectations throughout sales processes for exceptional satisfaction ratings.
• Monitored sales market activity to remain ahead of competitors.
• Exhibited first-class customer service in client-facing interactions across numerous channels.
• Mastered and employed door-to-door selling techniques to increase customer base.
• Adapted sales style in response to client and customer requirements.
• Identified and secured new sales opportunities to consistently achieve performance targets.
• Grew sales region through targeted lead research and conversion.
• Handled large numbers of accounts within assigned territory area.
• Negotiated profitable business contracts to achieve monthly KPI targets.
• Met daily territory requirements through skilled planning and organisation.
• Regularly achieved target daily visits of 10 calls