Tim Owen
York,East Riding of Yorkshire
Summary
Experienced in supporting individuals through alcohol addiction recovery, leveraging personal lived experience to build trust and serve as a role model. Skilled in listening to the unique needs of service users and employing a holistic approach to develop tailored care plans, collaborating with other service providers when necessary. Committed to maintaining a mindful and non-judgemental attitude, recognising that addiction often stems from past experiences.
Offering strong interpersonal and communication skills, combined with compassionate and supportive nature. Knowledgeable about building trust and fostering positive relationships, while guiding individuals through personal and academic challenges. Ready to use and develop empathy, active listening, and problem-solving skills which are vital for this job role.
Overview
19
19
years of professional experience
Work history
Volunteer Peer Mentor
Alcohol & Drug Service
Hull, Kingston upon Hull
09.2025 - Current
- Conducted initial service user assessments, identifying specific needs and appropriate intervention strategies.
- Delivered harm reduction advice, promoting safer drug usage among the community.
- Kept up-to-date case records to track progress of each patient's recovery journey.
- Conducted risk assessments, reducing potential harm to self or others.
- Participated in multidisciplinary team meetings to coordinate care provision.
- Maintained confidentiality at all times when handling sensitive patient information.
- Provided emotional support to patients, enhancing their motivation for recovery.
- Facilitated recovery by providing individual and group therapy sessions.
- Established strong rapport with service users fostering trust and open communications
- Increased understanding of drug addiction effects through educational seminars and workshops.
Claim Advisor
Universal Credit & NHS Track & Trace Serco
Hook, Hampshire
09.2022 - 04.2024
- Processed customer claims, provided efficient service.
- Provided exemplary service to clients by handling their claims professionally.
- Maintained up-to-date knowledge of industry trends to provide accurate information to clients.
- Managed complex cases, resolved disputes successfully.
- Assured customer satisfaction by processing claims in a timely manner.
Branch Manager
R M English Property Consultants
Pocklington, East Yorkshire
03.2007 - 09.2022
- Fostered a positive work environment, improving overall team morale.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Improved branch productivity by implementing efficient work schedules.
- Liaised with clients, resulting in strong relationships and repeat business.
- Provided excellent customer service, securing client loyalty.
- Coordinated with other branches for seamless service delivery.
- Managed daily operations to ensure smooth running of the branch.
- Worked with board of directors to establish objectives and decisively lead operations.
Education
Level 3 Diploma - Substance Misuse
Generis
12.2025 -
Skills
I have lived experience of Alcohol Addiction This gives me an advantage when speaking with potential service users I believe I am a great role model and this will also give me the advantage of gaining trust
I listen to the individual needs of each service user and with a holistic approach, I am able to realise when and if other service providers need to be contacted and we would be able to generate a tailor made care plan through recovery capital
I am mindful and never judgemental when speaking with a service user Unfortunately, addiction is the product from something which the service user may have endured previously
Accomplishments
Having undergone peer mentor training and developing these skills places me in a good position to recognise addictive behaviours and I have used these skills when having one to one appointments with service users,
I have also completed other training courses which enables me to identify specific needs of a service user. In return service users have specifically requested that I conduct their follow up appointments when necessary.
I have just celebrated two years of sobriety and I am continuing to thrive in all aspects of my life. I was lucky enough to have stayed in the rehabilitation centre for nine months. During this time I was able to offer and give advice to my peers. From this I was awarded with a senior 2 position, which has only ever being awarded twice. I have been back to the rehabilitation centre on a number of occasions to speak with other recovering addicts. I was also invited through Phoenix Futures to have a meeting with government to give my opinion on where addiction service were failing in order to increase budgets nationwide.
Timeline
Level 3 Diploma - Substance Misuse
Generis
12.2025 -
Volunteer Peer Mentor
Alcohol & Drug Service
09.2025 - Current
Claim Advisor
Universal Credit & NHS Track & Trace Serco
09.2022 - 04.2024
Branch Manager
R M English Property Consultants
03.2007 - 09.2022