TIM LEE

Manage KPIs within the depot, improved Punctuality, Attendance and lost mileage Streamlined operational efficiencies by establishing and implementing effective programmes within the Duty Manager team Compiled reports on a daily and weekly basis reporting back our KPIs each day

• Reduced costs and improved operations by analysing processes and customer feedback.
• Minimised discrepancies by effectively training employees on best practices, policies and procedures.
• Collected regular customer and employee feedback, interpreting findings to enable corrective action.

• Managed KPIs within the depot, Under my Guidance and experience i have led my team to improve Punctuality, Attendance and lost mileage, reduce road incidents. we are managing the spend within the Budget & both my depots have climbed the KPI leader board.
• Streamlined operational efficiencies by establishing and implementing effective programmes within the Team
• Compile reports on a daily and weekly basis feeding back our KPIs each day to the team and identifying what improvements are needed to achieve the best
• Manage the discipline with the department and workforce
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.

Manage KPIs within the depot, improved Punctuality, Attendance and lost mileage Streamlined operational efficiencies by establishing and implementing effective programmes within the Duty Manager team Compiled reports on a daily and weekly basis reporting back our KPIs each day

• Collected regular customer and employee feedback, interpreting findings to enable corrective action.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Minimised discrepancies by effectively training employees on best practices, policies and procedures.

Managed KPIs within the depot, improved Punctuality, Attendance and lost mileage
Streamlined operational efficiencies by establishing and implementing effective programmes within the Duty Manager team
Compiled reports on a daily and weekly basis reporting back our KPIs each day

• Collected regular customer and employee feedback, interpreting findings to enable corrective action.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Minimised discrepancies by effectively training employees on best practices, policies and procedures.

Worked as a driver before becoming a Duty Manager in Ware Depot carrying out all Duty Manager tasks