Tim Hauxwell
Exeter,DEVON
Summary
Customer service and operations professional with 20 years of experience in hospitality leadership and remote support. Expertise in managing multichannel communications and resolving B2B and international logistics challenges. Proven track record of enhancing administrative efficiency while maintaining high customer satisfaction in fast-paced environments.
Overview
28
28
years of professional experience
Work history
Senior Service Associate
Wayfair
Remote - Work from Home
2021.08 - 2026.02
- Resolved complex post-order issues including delivery tracking, returns, and product damage for UK and North American markets.
- Managed simultaneous queries via phone, email, live chat, and SMS to assist customers and ensure service delivery during peak hours.
- Acted as point of contact for international and B2B accounts, overseeing consolidation orders and logistics operations.
- Contributed insights in weekly meetings aimed at refining customer experience processes and enhancing team efficiency.
- Supported upselling efforts and repeat business by maintaining product knowledge and building client rapport.
- Maintained precise customer records using CRM systems while ensuring compliance with GDPR guidelines.
- Collaborated across departments to assist in providing solutions for escalated complaints, ensuring customer satisfaction in every interaction.
Sous Chef
JurysInn Hotel
Exeter
2015.11 - 2021.07
- Assisted in managing kitchen operations and staff during head chef's absence.
- Supported food procurement and conducted inventory stock checks.
- Created staff rotas and contributed to seasonal menu planning.
- Conducted training on health and safety protocols and monitored HACCP forms.
- Participated in weekly meetings with hotel departments to assist in organising functions.
Chef de Partie & Junior Sous Chef
MercureSouthgate Hotel
Exeter, Devon
2008.07 - 2015.10
- Assisted in overseeing kitchen sections following promotion from chef de partie to junior sous chef.
- Managed stock levels and requested food and safety equipment.
- Supported updates to brand-specific HACCP compliance and health and safety policies.
- Coordinated kitchen training and maintained paperwork for high-volume business operations.
Chef de Partie
Various Hotels (Hilton, Best Western, La Gondola)
1997.11 - 2008.07
- Ensured adherence to brand standards for service quality across multiple hotel locations.
- Assisted in managing kitchen sections within a fast-paced hotel environment.
- Supported the operation of various sections in medium-sized hotel teams and independent restaurants.
Education
Level 2 NVQ - Food Preparation & Cooking
Hotel & Catering training comapny
GCSEs - English Mathematics, Design & Technology, History English, Literature History, Dual Science
Teesdale Comprehensive School
Barnard Castle, DurhamSkills
- Remote Multichannel Support
- B2B & International Account Management
- Communication skills
- Digital Sales & Upselling
- Business Operations & Logistics
- High-Pressure Problem Solving
References
References available upon request.
Timeline
Senior Service Associate
Wayfair
2021.08 - 2026.02
Sous Chef
JurysInn Hotel
2015.11 - 2021.07
Chef de Partie & Junior Sous Chef
MercureSouthgate Hotel
2008.07 - 2015.10
Chef de Partie
Various Hotels (Hilton, Best Western, La Gondola)
1997.11 - 2008.07
Level 2 NVQ - Food Preparation & Cooking
Hotel & Catering training comapny
GCSEs - English Mathematics, Design & Technology, History English, Literature History, Dual Science
Teesdale Comprehensive School