Tim Harris
Market Harborough,Leicestershire
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to deliver projects in timely manner.
Strong administrative background. Proactive and resourceful team player, committed to help improve administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
2
2
years of post-secondary education
38
38
years of professional experience
Work history
Breakdown Controller
Crouch Recovery
Kibworth Harcourt, Leicestershire
2024.08 - Current
- Handle incoming phone calls
- Correspond with stakeholders for approval of any repair costs or requirements for recovery etc.
- Allocate jobs to most relevant resource, varies based on contract and geographical location
- Prepare invoice notes detailing details of work carried out
- Perform assessment of third parties service level out of hours (17:00 to 08:30) and intervene where required
Commercial Manager
Sarstedt Ltd
Leicester, Leicestershire
2007.09 - 2024.08
- Prepared quarterly reporting data on a variety on contracts held.
- Addressed customer issues with professionalism, ensuring swift, successful resolution.
- Negotiated contracts, securing optimum conditions for business expansion.
- Supported front-line sales teams with well-coordinated administrative operations.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Conducted periodic performance reviews for direct reports.
Assistant Estimator
BS Plumbing & Heating Services
Wigston, Leicestershire
2005.07 - 2007.08
- Calculated labor, material and duration costs to determine amounts needed for projects.
- Formulated cost estimate reports to submit to clients for approval.
- Utilised estimator software to reference data and estimates.
- Gathered quotes from subcontractors, vendors, and suppliers to compare and choose best offers.
- Handled incoming telephone calls and booked estimate visits and variety of plumbing, heating and boiler breakdowns.
Milk Roundsman
Kirby & West
Leicester, Leicestershire
2002.07 - 2005.06
- Observed health and hygiene standards to minimise food contamination.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Loaded vehicle with estimated requirements for each working day.
- Carried out deliveries to a well established round of customers. Altered route to reduce overall travelling times.
- Collected payment for deliveries on a weekly basis.
Commercial Assistant
Sarstedt Ltd
Leicester, Leicestershire
1992.09 - 2002.06
- Established professional relationships with suppliers, customers and colleagues to build trust and reliability.
- Negotiated with suppliers to establish cost-friendly contracts.
- Built rapport with new and existing customers to boost client retention.
- Tracked customer satisfaction rates and resolved reported complaints.
- Analysed Sales Representatives expense claims.
- Prepared customer quotations.
- Carried out price maintenance on in-house IT systems.
Life Sales Clerk
General Accident Life Assurance
Leicester, Leicestershire
1988.03 - 1992.08
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained knowledge of products and features to provide recommendations to customers.
- Followed company procedures and guidelines for smooth retail operations.
- Organised displays to promote inventory and encourage customer purchases.
Education
Financial Planning Certificate - Financial Planning
Chartered Insurance Institute
Home Study 1991.04 - 1991.09
GCSEs - Various subjects
Robert Smyth School
Market Harborough 1983.09 - 1985.08
Skills
- Profit and loss reporting
- Supply chain management
- Bid writing
- Internet and e-mail marketing
- Maintain e-procurement catalogues
- Good working knowledge of Microsoft Office (Outlook, Excel, Word and Powerpoint)
- Good and effective telephone manner
Affiliations
- Very experienced volunteer with British Cycling (Accredited Marshal)
- Committee member and volunteer to Leicestershire Cyclo-Cross League
- Other interests include walking, cycling, boating holidays and reading
Timeline
Breakdown Controller
Crouch Recovery
2024.08 - Current
Commercial Manager
Sarstedt Ltd
2007.09 - 2024.08
Assistant Estimator
BS Plumbing & Heating Services
2005.07 - 2007.08
Milk Roundsman
Kirby & West
2002.07 - 2005.06
Commercial Assistant
Sarstedt Ltd
1992.09 - 2002.06
Financial Planning Certificate - Financial Planning
Chartered Insurance Institute
1991.04 - 1991.09
Life Sales Clerk
General Accident Life Assurance
1988.03 - 1992.08
GCSEs - Various subjects
Robert Smyth School
1983.09 - 1985.08