Tim Gwilliam

• Manage a facility that includes a team of support workers offering support to adults with serious mental illness in a Supported housing development
• Duties include rotas, team sheet approval, protocols , health and safety inspections risk assessments , KPI Management, tenancy management , referral designation etc
• Holding regular 121 and team meetings and responding to enquiries from Care Co Ordinator's and social workers
• Contract negotiations
• Implement and deliver a high quality, person-centred housing management service and great levels of customer experience to all residents/service users
• Managing a small team of Support Workers to ensure that the organisation provides a comfortable, safe, and secure environment for all residents and visitors
• This includes Rota delivery, 121 sessions and arranging training
• Assist the Housing Association Landlord with delivery of lettings, voids, and allocations
• Review incoming referrals and conduct suitability assessments; conduct property viewings and service sign ups
• Liaise with care providers and local government departments, deal with any anti-social behaviour and complaints where necessary
• Undertake regular scheme visits to ensure that properties comply with health and safety legislation and monitor any maintenance and/or repairs
• Perform and record Health and safety checks
• Further developed a floating support/ outreach service
• Manage service users declines and have protocols in place to deal with such incidents
• Led during successful County Council Inspections.
• Developed and initiated a reset of the service that change the rota system meaning the staff had more surety of hours, a better work life balance and more support in their work. This has seen a 63 percent reduction in absenteeism in the first 6 months on implementation.
• Led internal audit in partner branches

• provide leadership to the council and its political administration
• lead the development of local, regional and national policy and strategic partnerships
• lead and chair the Executive and make sure of its overall effectiveness and to take responsibility for any specific portfolio
• allocate executive portfolios and to make sure of the effective integration of roles, responsibilities and functions within the Executive
• have overall responsibility for the political management of the authority, and the delivery of agreed council priorities, strategies and policies
• have overall responsibility for the fiscal and financial management of the council
• liaise with the Chief Executive on all issues relating to the operation of the council and to meet regularly with the Chief Executive, Directors and other relevant Senior Officers to consider and recommend action within approved policies and strategies
• have regular contact with other councillors, community representatives and other local stakeholders and to take account of their views in shaping recommendations on policies, strategies and budgets
• represent the council in the community and in discussions and negotiations with regional and national organisations and others to pursue matters of interest to the council and the community
• be a key contact for Corporate Management Team and outside organisations including central government, local authority associations and council partners
• positively promote the council and the community in the media
• promote effective corporate governance and risk management
• encourage the highest standards of probity

The required key skills of the Leader include:

• advanced leadership skills
• advanced ‘ambassadorial' skills, demonstrating the ability to represent the council at a sub-regional, regional, and national level
• advanced communication skills and the ability to work constructively with officers, councillors, partners, the media, members of the public and other organisations
• advanced chairing skills
• ability to manage conflicting responsibilities whilst dealing with a busy and complex workload often to tight timescales and deadlines

• Setting rental rates in line with the local market and administering collections
• Developing policies to deal with and minimise arrears by writing and maintainingaccurate reports and records
• Implementing customer involvement procedures suchas interviewing tenants to advise on tenantlandlord relationships, housepurchasing and benefits
• Building and maintaining a rapport with various localorganisations and tenants
• Overseeing the testing and installation of varioustelecare systems and collecting relevant data from users to analyse itsperformance and benefits
• Filling out and devising support and service plansbased on each individual's needs
• Dealing with housing tenancy issues efficientlythrough fully investigating and following up on client complaints
• Carrying outproperty inspections and processing applications for necessary improvements orrepairs, as well as communicating any outcomes to the tenants
• Successfullymanaging improvement loans or grants and administering repair and maintenanceprogrammes
• Managing nuisance orders, collect information and refer cases to theneighbourhood nuisance team
• Handling breaches of tenancy and leaseholdagreements, which could culminate in carrying out evictions, as well as preparingcases and attending court hearings
• Dealing with abandoned tenancies, squattersand unauthorised occupiers
• Conducting housing applications and the transfer ofexisting tenants
• Communicating with wardens, caretakers, cleaners andmaintenance staff to communicate and implement housing legislation
• Offeringencouragement and support to tenants making them aware of resident groups andmeetings to attend as required
• Involved with the planning and implementingdemolition and clearance of unused properties
• Developing new housing schemes byreusing existing stock, managing new builds and updating contractor lists
• Evaluating the efficiency of housing schemes to generate revenue and help toimplement budgets
• Developing new housing schemes by reusing existing stock ormanaging new builds, monitoring, and updating contractor lists
• Achievements: Setting up a successful team of floating support workers, includingoverseeing the recruitment, ongoing training, development, and management
• Implementing KPI targets to ensure team and business objectives are met and alwaysexceeded
• Organising Customer Focus Groups to understand the key issues and areasfor improvement
• Setting up new partnerships with other organisations includingtenant groups, local authority councillors, property professionals and othersupport and welfare organisations.