Tim Adams
Worcester,Worcestershire
Summary
Adaptable and driven, equipped with excellent communication and problem-solving skills, coupled with proven ability to build strong client relationships and deliver exceptional service. Demonstrated proficiency in conflict resolution and team collaboration ensures seamless customer experience.
Offering strong analytical skills and logical approach to problem-solving. Accomplished SQL Server Management, including Troubleshooting, Performance, security and Backup and restores.
Possesses excellent communication and teamwork abilities. Ready to use and develop database administration, data analysis, and technical skills in SQL Server DBA role.
Overview
2025
2025
years of professional experience
Work History
IT supervisor
Tarkett Sommer Ltd
Worcester
- Enhanced system functionality by implementing innovative software solutions.
- Streamlined IT operations for increased productivity.
- Achieved improved network stability with regular system checks and maintenance.
- Devised more efficient data storage systems to improve accessibility.
- Implemented new technology strategies to drive business growth.
- Mitigated risk of cyber threats with robust security measures.
- Established solid disaster recovery plans to safeguard critical data loss during unexpected events.
- Drafted clear IT policies and procedures for consistent departmental practices across the organisation.
CRM Support Team Leader
Datel Ltd
Warrington
05.2009 - Current
- Team Leadership and Internal Project Management
- Supporting 133 customers and Internal Infor CRM system.
- Maintaining and reporting on monthly KPI's.
- CRM system administration.
- Creating and managing workflows, escalations and reporting within CRM.
- Customization using VBScript, Java, HTML.
- Installation and updates of CRM platforms.
- SQL Server Backup and recovery.
- Query Optimization and performance tuning.
- Transact SQL for views, stored procedures and triggers.
- Database Design and Maintenance
- Data Analysis and Reporting
- Performance Tuning
- Automation using Powershell
- Problem solving.
- Working to deadlines.
- W
Sage CRM Consultant
BDE
Worcester
10.2004 - 05.2009
- Customer facing.
- Problem solving and solution planning.
- Installation of CRM systems.
- Installation of SQL Server and configurations
- Setting up users using user role
Education
Bachelor of Science - Computer Science
University of Bolton
BoltonSkills
- MS office suite proficient
- SQL database querying
- CRM software
- Excel proficiency
- Technical support expertise
- Working to deadlines
- Team player
- CRM maintenance and reporting
Affiliations
- Walking
- Running
- Gym
- Reading
Timeline
CRM Support Team Leader
Datel Ltd
05.2009 - Current
Sage CRM Consultant
BDE
10.2004 - 05.2009
IT supervisor
Tarkett Sommer Ltd
Bachelor of Science - Computer Science
University of Bolton
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