Tilly Newman

Part time front of house waitress.

Responsibilities entail:

• Maintaining a clean and organised dining area for customer comfort.
• Enhancing guest satisfaction through attentive and prompt service.
• Accommodating special event needs, provided customised services for parties.
• Serving meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Regularly communicating with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Resolving guest complaints promptly and professionally, notifying restaurant management of concerns.
• Attending to customer's needs proactively for first-class waiting service.

Part time front of house waitress

Responsibilities entailed:

• Maintained clean and organised dining area for customer comfort.
• Enhanced guest satisfaction through attentive and prompt service.
• Ensured smooth restaurant operation by effectively managing reservations system.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Maintained excellent level of service in busy and demanding restaurant environment.
• handled all customer enquiries and possible issues whilst providing a professional service to all.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Worked on the events that were hosted i.e Weddings, Baby Showers, Wakes and Birthdays.

Housekeeper duties

• Cleaned and prepared all rooms offered to our customers.
• restocking all necessities in every room.

Business Administrator Apprentice.

Having a hands on approach to consultancy by being a team player with a flexible attitude.

Duties entailed:

• Answering incoming phone calls from new and existing clients, taking messages and following through where required.
• Manage and distribution of incoming and outgoing post.
• Audio typing of reports and letters with speed and accuracy making sure all personal data is still protected.
• Creating and setting up new client files/ amending existing files with updated documents and data.
• Create and file invoices and statements.
• Maintaining the office filling/ achieved system in both hard and electronic format.
• Diary co-ordination.
• Manage incoming and outgoing emails to staff and clients.
• provided a professional, welcoming and confident manner to all clients.

part time, front of house waitress.

Responsibilities entailed:

• Providing guests with a professional and personable service whilst maintaining an attractive and well-maintained environment.
• Demonstrating excellent multitasking abilities for timely delivery of orders.
• Optimising workflow in busy periods through successful coordination with the kitchen staff.
• Creating friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Delivering checks, collected cash or credit card payments and provided receipt to customers.
• Resolving guest complaints promptly and professionally, notifying restaurant management of concerns.
• Performing closing duties, thoroughly cleaning, sanitising and replenishing stock.