Tilly Fletcher-Hawkes
cambridge,Cambridgeshire
Summary
Motivated individual with diverse experience in customer-facing roles. Demonstrates strong interpersonal skills and problem-solving abilities, contributing to positive customer interactions. Eager to leverage adaptability and teamwork to support business success in future roles.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Tescos
cambridge, Cambridgeshire
2020.08 - 2021.03
- Delivered exceptional customer service by responding promptly to queries and providing tailored assistance.
- Processed financial transactions using cash registers and card machines, ensuring accurate handling of payments.
- Engaged with customers to gather feedback, using insights to improve service and resolve issues.
- Managed queues to minimise wait times, improving overall customer shopping experience.
- Completed daily records updates to ensure accurate tracking of sales and payment totals.
Bartender
The Admiral Vernon
cambridge, Cambridgeshire
2018.09 - 2020.04
- Maintained well-stocked and organised bar for quick service and enhanced customer satisfaction.
- Processed customer orders and crafted drinks according to established best practices for quality and consistency.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Upheld strict hygiene and cleanliness standards, ensuring a pristine bar area for customer safety and enjoyment.
- Verified customer age using official government identifications prior to serving alcohol.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
Retail Worker
Hotel chocolate
cambridge, Cambridgeshire
2017.10 - 2017.12
- Engaged customers in conversations, providing tailored product recommendations and purchase support.
- Served customers efficiently during peak hours, minimising order waiting times.
- Handled till operations and payment processing, ensuring accurate transactions and efficient customer service.
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
- Maintained neat, clean, and organised shelves through effective visual merchandising, enhancing product visibility.
- Processed incoming deliveries to maintain proper inventory levels on store shelves.
Education
A-Levels - film studies, Media studies
long road sixth form college
Cambridge, CAM2019-01
Skills
- Cash handling
- Point of sale
- Customer service
- Time management
- Problem solving
- Team collaboration
- Communication skills
Timeline
Customer Service Cashier
Tescos
2020.08 - 2021.03
Bartender
The Admiral Vernon
2018.09 - 2020.04
Retail Worker
Hotel chocolate
2017.10 - 2017.12
A-Levels - film studies, Media studies
long road sixth form college