Summary
Overview
Work history
Education
Skills
Timeline
Generic

Tilly Dunn

Northampton,Northamptonshire

Summary

Dedicated customer service professional with a strong focus on advocacy for customers and rapport establishment. Demonstrates expertise in complaint management, conflict resolution, and persuasion techniques, ensuring customer satisfaction and loyalty. Proficient in data entry efficiency, online customer assistance, and payment processing, with a proven ability to maintain composure under pressure. Career goal includes advancing within the field of customer service to enhance operational efficiency and client relations.

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

With proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach.

Driven individual with flair for communication and problem-solving, well-suited for Customer Service Assistant role. Demonstrates strong interpersonal skills and ability to handle customer queries and complaints with professionalism. Committed to enhancing customer satisfaction and contributing to positive team environment.

Overview

1
1
year of professional experience

Work history

Customer service assistant / Waitress

Mission Chicken
Northampton, Northampton
05.2025 - Current
  • Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
  • Improved efficiency at checkout by mastering POS system operations quickly.
  • Assisted in the training of new staff members, ensuring consistency in service delivery.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Prioritised tasks during busy periods for maximised productivity .

Customer service assistant / waitress

The Plough at Shutlanger
Northampton, Northampton
12.2024 - 05.2025
  • Offered helpful advice on product selection, leading to increased sales.
  • Improved customer relations by managing customer complaints effectively.
  • Upheld company policies and procedures consistently for maintained standards of operation.
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
  • Collaborated well within a team setting, fostering a positive working atmosphere .

Customer sales assistant

You Want Beef?
Northampton, Northampton
06.2024 - 12.2024
  • Executed visual merchandising displays to increase product appeal.
  • Oriented new staff members, fostering a supportive team atmosphere.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.
  • Delivered professional representation of brand during interactions with customers.
  • Performed accurate inventory checks for continual stock availability.
  • Maintained shop floor cleanliness for an inviting shopping environment.
  • Built relationships with customers through friendly interaction and assistance.
  • Collaborated with team members to meet daily sales targets.
  • Ensured compliance with health and safety regulations within the retail environment.

Education

BTEC - Phycology

Northampton College
Northampton
09.2024 -

GCSEs -

Caroline Chisholm, Wooldale Centre for Learning
Northampton

Skills

  • Advocacy for customers
  • Rapport establishment
  • Data entry efficiency
  • Online customer assistance
  • Cash handling
  • Customer Service
  • Complaint management
  • Sales techniques
  • Payment Processing
  • Visual merchandising
  • Conflict Resolution
  • Persuasion techniques
  • Assertiveness
  • Composure under pressure
  • Telephone etiquette
  • Resilience under pressure
  • Information retrieval

Timeline

Customer service assistant / Waitress

Mission Chicken
05.2025 - Current

Customer service assistant / waitress

The Plough at Shutlanger
12.2024 - 05.2025

BTEC - Phycology

Northampton College
09.2024 -

Customer sales assistant

You Want Beef?
06.2024 - 12.2024

GCSEs -

Caroline Chisholm, Wooldale Centre for Learning
Tilly Dunn