Tilly Demaine

At Alice Fletcher, my jobs varied from day to day.

• These jobs included being responsible for order fulfilment picking, packaging and posting. Replenished online stock and maximising product availability for customers
• Organising the stockroom and taking inventory.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference while working at the occasional pop-up shops with Alice Fletcher.
• Assisted customers with product selection and sales, recommending items to increase transaction value. Making bundles and styling pieces with other items available to ensure maximum sales per customer.
• Fostered positive relationships with customers to enhance loyalty and retention; this includes creating interactive email newsletters for existing customers.

At Alice Fletcher, I helped to create a brand image that furthered the image that was already there. I learned so many new skills to professionally and efficiently create mood boards for campaigns and shoot ideas. I used my personal style to advertise the clothes and create images for the online shop.

• Provided coffee and tea services.
• Kept inventory of office supplies and ordered new items when necessary.
• Organised and maintain office common areas.
• Greeted guests and clients with warmth and professionalism.
• Responded promptly to telephone enquiries from clients, vendors and customers.
• Arranged supplies, documents and spaces for meetings.
• Photocopied and printed presentations and reports for meetings.
• Sourced and ordered office supplies within allocated budget.

• Planned, produced and edited TikTok videos for timely release.
• Organically Boosted online engagement to increase personal branding and follower loyalty.
• Launched paid advertisements on social media targeted to specific customers.
• managed my own brand deals and payed ad swell as gifting.
• Brainstormed interesting ideas for social media posts.
• Optimised posts using latest guidelines and practices in SEO.
• Grew dedicated instagram following.
• Generated personality-driven content across various mediums and platforms.
• Promoted products on social media using innovative and creative methods.
• Established and maintained trust of followers to maximise impact of brand deals.

• At step: your world I created a new social media account. My aim for the account was to promote and gain a following to showcase all the benefits of the step app.
• Creating exciting content, keeping up to date with the audience. replying to questions and informing followers of updates.
• Video editing, finding the best and most relevant sounds and trends to follow while adapting them to the brands own aesthetic.
• Trend forecasting, social media is always changing and keeping up with the trends in an organic way to help the account feel personal yet also following the format of what gains exposure was my main aim and job.
• At step I would also help the team find new advertising opportunities using influencers and other online presences. doing research on content creators who I think fit the brands image who would also benefit of the app an enjoy its features.
• Being the in-house influencer face of step helped to create a fanbase for the account. especially on the TikTok platform, as all social medias have different formats and require different approaches to reap the best results

• Resized photographs for use on social media platforms and websites.
• Integrated scenery, background and proper lighting to enhance photography results.
• Brand event photography. photographing vip guests to help the brands exposure.

• Identified VIP visitors and adapted customer service style accordingly.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Informed customers regarding ingredients used to address allergy and dietary issues.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.