Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Tilly Bourne

Selkirk

Summary

Energetic Front of House Staff Member known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management, ensuring smooth operation during peak hours. Excel in communication, adaptability, and teamwork, contributing positively to guest experiences and operational success.

Overview

2
2
years of professional experience

Work History

Front of House Staff Member

Dryburgh Abbey Hotel
galashiels
08.2023 - Current
  • Provided exceptional, welcoming customer service to ensure satisfaction during each guest's stay.
  • Trained new staff on front of house procedures effectively.
  • Supported event setups and breakdowns for special occasions smoothly.
  • Working closely with other departments being able to step in and help with housekeeping when needed
  • Ensured compliance with health and safety regulations in the restaurant.
  • Tracked inventory of supplies and communicated needs to management team.
  • Assigned duties to new starts, or any other front-of-house staff members, as needed.
  • Performed opening and closing duties as assigned by management staff.
  • Assisted guests with special needs or accommodations, ensuring an inclusive environment.
  • Implemented strategies to improve service efficiency and guest satisfaction.
  • Rotated inventory to reduce waste and optimize freshness.

Barista

Bird Gardens Scotland
galashiels
04.2025 - 06.2025
  • Prepared and served a variety of coffee beverages to customers.
  • Managed cash register, processed payments, and handled customer transactions.
  • Collaborated with team members to ensure smooth daily operations.
  • Managed the morning rush of customers daily with efficient, level-headed customer service.
  • Assisted in the preparation of our lunch items, such as soup and sandwiches, as well as baked goods, including muffins, cookies, scones, and cakes.
  • Worked as a team offering help in other areas when required, i.e. reception

Education

High School Diploma -

Earlston High School
Scottish Borders
07-2024

Some College (No Degree) - Animal Care And Husbandry

Borders College
Scottish Borders

Skills

  • Customer service
  • Event coordination
  • Inventory management
  • Health and safety compliance
  • Staff training
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Reliability

Affiliations

  • hiking
  • fitness
  • photography
  • baking

References

References available upon request.

Timeline

Barista

Bird Gardens Scotland
04.2025 - 06.2025

Front of House Staff Member

Dryburgh Abbey Hotel
08.2023 - Current

High School Diploma -

Earlston High School

Some College (No Degree) - Animal Care And Husbandry

Borders College

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Tilly Bourne