Tilda mansson

worked for two years during the championships and asked to return for next year with a team leader role.

o Working in the high-class debentures in the centre court

o Keeping the spaces clean and sanitary

o Working for 3 weeks straight with at 7am start

o Working under an incredibly busy environment

o Taking great commitment

• Completed deep cleaning tasks resulting in a germ-free environment.

• Improved customer satisfaction by providing efficient and friendly service.
• Ordered and stocked beverage supplies, maintained availability of popular drinks.
• Collaborated with kitchen staff to ensure order accuracy.
• Handled cash transactions accurately, ensured balanced till at end of shift.
• Enhanced guest satisfaction through attentive and prompt service.

o I worked right opposite a London tube station, so it was incredibly busy

o As well as making coffee such as cappuccino, flat white, lattes, chai, matcha and working with the oldest coffee machine in London

o This required skill in understanding coffee machines and customer service

o I would also make paninis up too 60 daily

o I often started at 5:30 am, meaning early starts are nothing new to me

• Ensured freshness of pastries on display, contributing to overall quality assurance.
• Maintained cleanliness of the café area whilst preparing orders.
• Delivered exceptional service to customers for their enjoyment and comfort.
• Trained new staff members on café operations, fostering teamwork and consistency.

o Given me a strong work ethic with the long hours and hectic environment.

• Accommodated special event needs, provided customised services for parties.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Showcased extensive knowledge of menu items, heightened customer decision making.

o Working behind the bar, knowing house wines and how to pour a pint

o Have lots of patience and charisma when dealing with customers.