Summary
Overview
Work history
Education
Skills
Languages
Timeline
Tilakshi Kavina

Tilakshi Kavina

Leicester,United Kingdom

Summary

An organized, results-oriented Customer Service Professional with 7+ years of experience in shipping trade (Main line/ Feeder line and supplying lubricants to ships) and with an excellent track record of significantly increasing service quality and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Seeking a role that gives the opportunity to develop my skills and provide growth potential.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Executive Customer Service Cum Operations

Mclarens Lubricants Ltd
Colombo, Sri Lanka
2021.10 - 2023.03

Mclarense groups is the local agent for Gulf Oil Marine India. GOM has been catering to both International and local markets with products ranging from all marine lube grades of the Gulf Oil Marine family to Gear Oils, Hydraulic Oils, Compressor Oils and the Greases at all port locations of Colombo, Galle, Trincomalee and Hambantota Sri Lanka.

Key Responsibilities:

  • Maintained stock reports for IBC tanks / Drums and pails.
  • Directly liaised with mainliners and feeder lines for the orders to supply to their vessels. (Obtaining updates of the vessel ETA, ETB, ETB, and the terminal)
  • Communicated with the drivers and the warehouse team to collect the exact order from the warehouse to deliver it to the vessel on time.
  • Arranged a barge if the vessel calls to Anchorage, OPL or any outer location.
  • Sent 100 emails to customers each day to advertise the product.
  • Maintained weekly sales report to report to the principals.

Customer Support Administrator

Chartered Institute of Securities and Investments
Colombo, Sri Lanka
2019.11 - 2020.11

The CISI is a professional body for the securities and investment profession in the UK. It has up to OTHM level 7 qualifications and qualifies individuals in Financial Services, Integrity, and ethics etc.

Key Responsibilities:

  • I was assigned a target of 50 email enquiries per day and to answer calls received during the day regarding CISI qualifications. Furthermore, I was asked to respond to inquiries received via the CISI website's online chat.

Executive Customer Service

Transworld Gls Lanka (Pvt) Ltd
Colombo, Sri Lanka
2017.04 - 2019.10

Transworld GLS lanka is the local agents for Transworld GLS Singapore. The group operates ten verticals that provide a comprehensive network of services including Ship Owning, Ship Management, Feeder Services, Liner Shipping, Logistics & Agency Representation of major shipping lines, Inland Terminals and Wellness Services to Seafarers and it provides end – end shipping logistics in maritime hub.

Key Responsibilities:

  • Maintained CBF (customer booking Forecasts) for both services (IBS – Colombo to Chittagong) (SBS – Colombo to Kolkata) which was handled by myself.
  • Making sure that the vessel was filled with containers for the required amount of teus and tonnage of the vessel.
  • Directly liaised with mainline and NVOCC customers.
  • Finalizing the bookings before the vessel arrives to Colombo with the operations team.
  • Daily Vessel updates to principals in Singapore.
  • Maintaining Monthly, yearly, and weekly sales reports
  • Responding to emails and calls punctually.
  • Sending the schedule to all mainline and NVOCC operators.
  • Providing opening 4 days prior to the vessel arriving and checking if the local exports have arrived on time for loading.
  • Checking on DG/ OOG / reefer containers and obtaining prior approvals from the principals to load.

Executive Operations

Asha Shipping Pvt Ltd ( Agents of Yang Ming Line)
Colombo, Sri Lanka
2015.02 - 2017.03

Asha Shipping Ltd is a subsidiary of Pership Group and the local agent for Yang Ming Line. The company provides high-quality container transportation services across Asia, Europe, the Americas, and Australia.

Key Responsibilities:

  • 7-day and 72-hour notices of YM ships' arrival sent to the terminal
  • E- Manifest to customs
  • Obtaining on carriers and declaring transshipment allocation to the feeder agents.
  • Discharging TDR to terminal
  • Finalizing special cargos (DG, OOG, REEFER) and providing information to the terminal
  • Maintaining a Container booking Forecast
  • Sending a text file to the terminal regarding discharging and loading and clearing discrepancies
  • Sending Throughput to partners and terminal.

Education

Master of Business Administration -

UCAM Universidad Católica San Antonio De Murcia, Spain
2022.01 - 2023.03

Higher National Diploma - Logistics and Supply Chain Management

UCAM Universidad Católica San Antonio de Murcia, Spain
2020.03 - 2021.02

Preliminary Certificate in Marketing -

Sri Lanka Institute Of Marketing, Sri Lanka
2012.03 - 2012.12

Information Technology and Graphic Designing Course

British Informatics and communication Technology, Sri Lanka
2015.08 - 2016.02

Skills

  • Proficiency in Microsoft Office
  • Time Management
  • Positive attitude
  • Extrovert Personality
  • Leadership
  • Interpersonal skills
  • Teamwork
  • Flexibility
  • Adaptability
  • Customer service
  • Problem solving
  • Decision making
  • Self-discipline
  • Committed
  • Patience
  • Positive attitude

Languages

English
Advanced

Timeline

UCAM Universidad Católica San Antonio De Murcia - Master of Business Administration,
2022.01 - 2023.03
Executive Customer Service Cum Operations - Mclarens Lubricants Ltd
2021.10 - 2023.03
UCAM Universidad Católica San Antonio de Murcia - Higher National Diploma, Logistics and Supply Chain Management
2020.03 - 2021.02
Customer Support Administrator - Chartered Institute of Securities and Investments
2019.11 - 2020.11
Executive Customer Service - Transworld Gls Lanka (Pvt) Ltd
2017.04 - 2019.10
British Informatics and communication Technology - , Information Technology and Graphic Designing Course
2015.08 - 2016.02
Executive Operations - Asha Shipping Pvt Ltd ( Agents of Yang Ming Line)
2015.02 - 2017.03
Sri Lanka Institute Of Marketing - Preliminary Certificate in Marketing,
2012.03 - 2012.12
Tilakshi Kavina