Tigist Kassahun
London,UK
Summary
Accomplished professional with expertise in critical path management and project coordination, specialising in digital operations across multiple platforms. Demonstrates proficiency in trailer and feature localisation, including subtitling and dubbing, while excelling in vendor and stakeholder management. Known for problem-solving abilities and effective risk escalation, coupled with clear communication and workflow optimisation skills. Committed to driving operational excellence and enhancing project outcomes through strategic planning and execution.
Overview
18
18
years of professional experience
Work history
Operations Executive
Universal Pictures Content Group
London
2023.06 - Current
- Led operational workflows across multiple titles, coordinating asset delivery, QC and localisation to support global digital and SVOD release plans.
- Partnered with Marketing, Legal, Finance, Content Strategy and Acquisitions to align schedules, technical requirements and commercial priorities.
- Managed ordering and tracking of subtitled, dubbed and captioned assets for features, trailers and bonus materials across all required territories.
- Oversaw operational documentation, QC summaries and platform‑readiness reports to support scheduling and profitability assessments.
- Liaised with Studio Mastering and external vendors to ensure accurate onward delivery, technical compliance and secure handling of materials.
Origination Specialist
Universal Pictures Content Group
London
2021.07 - 2023.05
- Assisted in managing localisation of trailers and features, including multi-language subtitling, dubbing, captioning, and metadata creation.
- Supported quality control and delivery of original trailers and localised versions for digital platforms.
- Collaborated with internal teams and external vendors to ensure all assets met technical specifications and security requirements.
- Helped maintain localisation trackers, quality control reports, and delivery documentation for scheduling and platform readiness.
- Provided timely updates to stakeholders, escalating risks and resolving issues as needed.
- Cultivated relationships with vendors to ensure quality turnaround and budget alignment.
- Aided in identifying workflow improvements and efficiencies across localisation and digital delivery processes.
Senior Account Manager
Deluxe Media
London
2013.09 - 2017.10
- Supervise a team of account coordinators and account managers.
- Oversee and take part in the daily activity of the Localisation client accounts, monitor current and upcoming workload, ensuring tasks are allocated evenly within the teams.
- Ensure work is being completed on time and the quality of work is consistent with client expectations and within budget.
- Monitor intra- and inter-office quality assurance initiatives, establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments.
- Develop and implement cost-effective workflows for current and new projects/clients.
- Manage complex Localisation projects and lead teams to complete projects in a successful and timely manner.
- Manage customer changes to orders by negotiating deliverable due dates between customers and internal departments, balancing internal capacity with external demands and expectations.
Account Manager
Deluxe Media
London
2010.08 - 2013.09
- Client account management.
- Coordination of European localisation projects from start to finish.
- Encoding and digital asset management.
- Management and supervision of in-house and third-party translation services.
- Database update and traffic of materials.
- On time delivery, strictly respecting the deadlines set by the clients and respecting territory/client specifications.
- Quality control of deliverables.
- Creation and revision of user manuals, training materials, work instructions and guidelines to meet both company and departmental needs.
- Coaching and training of new employees.
- Close collaboration with other Deluxe divisions in Europe, North America, and Asia.
Multimedia Client Manager
SDI Media
London
2009.12 - 2010.08
- Plan entire workflow and timeline for multimedia projects including subtitling/ voice-over/
- Dubbing/ transcription/ dubbing script creation/ HOH subtitles/ games and promo materials.
- Manage client orders and work with the Multimedia and Interactive Games group to determine and schedule project deliverables, production milestones, and required tasks.
- Coordinate projects from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints.
- Effectively communicate and coordinate activities for new and ongoing projects across different departments to ensure that delivery requirements and objectives are accomplished according to schedule and budget.
- Track assets and updates throughout the production cycle, to ensure the client is getting the highest quality work.
- Assist in setting up localization tools on a per project basis.
- Work with the Sales team to assist in securing new clients and participate in client meetings as needed.
- Prepare budgets and provide quotations whilst sticking to target margins across all projects.
- Prepare weekly/monthly supplier and client invoices.
Production Assistant
SDI Media
London
2008.03 - 2009.12
- Managed and maintained appropriate client guidelines and insured that suppliers/translators follow procedures.
- Co-ordinated subtitling, voice over dubbing and lip sync dubbing projects for Broadcast and/ or Home Entertainment, from conception to completion of project whilst ensuring agreed deadlines are met.
- Ensured timely completion and scheduling of all projects.
- Worked closely with existing suppliers, sister offices and third party partners on various DVD/ broadcast subtitling/ dubbing/ voice-over and lectoring projects.
- Assisted Account Director in monitoring quality of output in compliance with the company and client quality standards and the client’s creative and technical requirements.
- Was in charge of transitioning work and providing full training to new team members in Estonia.
- Generate weekly reports on works in progress.
- Input client and supplier invoicing on weekly basis.
Receptionist
YouGov, Market Research Company
London
2007.12 - 2008.02
- Provided general administration duties-Sorted mail, answered incoming calls on a switchboard, logged messages, franked and mailed outgoing posts.
- Managed office- Ensured reception area looked presentable to host internal and external clients.
- Provided good standard customer service- Greeted visitors and assisted with queries.
- General administrative support when required.
- A professional research and consulting organisation, pioneering the use of the Internet and information technology to collect high quality, in-depth data for market research, organisational research and stakeholder consultation
Education
BA - Media and Cultural Studies with French
Kingston University
UKA Levels - Psychology, French and Media
William Morris Sixth Form
UK7 GCSEs - Maths and English
Hurlingham and Chelsea School
UKSkills
- Critical path management & project coordination
- Digital operations across multiple platforms
- Trailer & feature localisation (subtitling/dubbing)
- Vendor & stakeholder management
- Problem‑solving & risk escalation
- Clear communication & workflow optimisation
Timeline
Operations Executive
Universal Pictures Content Group
2023.06 - Current
Origination Specialist
Universal Pictures Content Group
2021.07 - 2023.05
Senior Account Manager
Deluxe Media
2013.09 - 2017.10
Account Manager
Deluxe Media
2010.08 - 2013.09
Multimedia Client Manager
SDI Media
2009.12 - 2010.08
Production Assistant
SDI Media
2008.03 - 2009.12
Receptionist
YouGov, Market Research Company
2007.12 - 2008.02
A Levels - Psychology, French and Media
William Morris Sixth Form
7 GCSEs - Maths and English
Hurlingham and Chelsea School
BA - Media and Cultural Studies with French
Kingston University