Summary
Overview
Work History
Education
Skills
References
Timeline

Tiffiny Brookes

Partington

Summary

A highly motivated, reliable and enthusiastic individual with experience in health care settings. Having the ability to relate to an array of people, both colleagues and patients, using a sympathetic and patient attitude. Always willing to go an extra mile to help others, with a friendly and approachable personality; having adaptable skills and being a quick learner, always seeking learning opportunities.

Overview

12
12
years of professional experience
10
10
years of post-secondary education

Work History

Relationship Manager

Financial Wellness Group
Manchester, Greater Manchester
06.2022 - Current
  • Supporting vulnerable customers
  • Adhering to regulatory requirements of debt solutions
  • Responding promptly to queries and signposting any complaints
  • Arranging affordable payment plans
  • Build positive and productive relationships with clients.

Client Services Officer

Aperture Debt Solutions LLP
Manchester
09.2018 - 12.2019
  • Provide client support services in an accurate and timely fashion
  • Maintain a high level of professionalism and competence in every client interaction
  • Make frequent client calls to strengthen client relationships
  • Inform management about complex client issues and resolutions.

Sales Support Administrator

Shred-It
Manchester
06.2017 - 09.2018
  • Answering incoming telephone calls and taking appropriate action
  • Recording customer interactions accurately in a CRM system
  • Investigating any after sales issues and agreed appropriate action.

09.2017 - 10.2017
  • Working in Sri Lanka at the National Institute of Mental Health, Sri Lanka's largest mental health institution: Working one to one with patients suffering from a varying range of mental health difficulties
  • Working in wards varying from special needs to a forensic unit
  • Teaching English at a children's development centre in the district of Colombo, Sri Lanka
  • Helped establish a Community Teaching project, teaching conversational English to people aged 17-25.

Customer Assistant

Tesco
Manchester
05.2015 - 05.2017
  • Building rapport with customers
  • Aware of customers' needs
  • Handling customer complaints or referring to a manager
  • Working quickly and accurately under pressure.

Temporary Receptionist

Williams BMW and Regatta
05.2016 - 08.2016

Outbound Call Advisor

LeadX
02.2013 - 08.2014

Manchester
09.2012 - 08.2014
  • Voluntary work in Manchester: Alphabets Day Nursery, Heathside care home, Days together, Fitzroy and Allingham House

Sales Assistant

Warehouse
10.2012 - 12.2012

Education

Health and Social Care BTEC - Health and Social Care

Trafford College, Manchester, Manchester
01.2012 - 04.2014
  • Grade: Distinction
  • Distinction, Distinction

GCSEs -

Ashton on Mersey High School, Manchester, Manchester
01.2007 - 04.2012

Grade: Ten GCSE grades A to C, including English Language and Literature, Mathematics and Science.

BSc (Hons) degree in Criminology and Psychology - Criminology and Psychology

Liverpool John Moores University, Liverpool
09.2014 - 07.2017

Skills

  • Excellent time management skills
  • Avid interest in how people think and behave
  • Ability to work under pressure
  • Honest, dependable, and trustworthy
  • Ability to manage workloads effectively
  • Knowledge of psychological theory
  • Versatile and able to communicate and relate with adults and children

References

Available upon request.

Timeline

Relationship Manager - Financial Wellness Group
06.2022 - Current
Client Services Officer - Aperture Debt Solutions LLP
09.2018 - 12.2019
-
09.2017 - 10.2017
Sales Support Administrator - Shred-It
06.2017 - 09.2018
Temporary Receptionist - Williams BMW and Regatta
05.2016 - 08.2016
Customer Assistant - Tesco
05.2015 - 05.2017
Liverpool John Moores University - BSc (Hons) degree in Criminology and Psychology, Criminology and Psychology
09.2014 - 07.2017
Outbound Call Advisor - LeadX
02.2013 - 08.2014
Sales Assistant - Warehouse
10.2012 - 12.2012
-
09.2012 - 08.2014
Trafford College, Manchester - Health and Social Care BTEC, Health and Social Care
01.2012 - 04.2014
Ashton on Mersey High School, Manchester - GCSEs,
01.2007 - 04.2012

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Tiffiny Brookes