Tiffiny Brookes
Partington
Summary
A highly motivated, reliable and enthusiastic individual with experience in health care settings. Having the ability to relate to an array of people, both colleagues and patients, using a sympathetic and patient attitude. Always willing to go an extra mile to help others, with a friendly and approachable personality; having adaptable skills and being a quick learner, always seeking learning opportunities.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Relationship Manager
Financial Wellness Group
Manchester, Greater Manchester
2022.06 - Current
- Supporting vulnerable customers
- Adhering to regulatory requirements of debt solutions
- Responding promptly to queries and signposting any complaints
- Arranging affordable payment plans
- Build positive and productive relationships with clients.
Client Services Officer
Aperture Debt Solutions LLP
Manchester
2018.09 - 2019.12
- Provide client support services in an accurate and timely fashion
- Maintain a high level of professionalism and competence in every client interaction
- Make frequent client calls to strengthen client relationships
- Inform management about complex client issues and resolutions.
Sales Support Administrator
Shred-It
Manchester
2017.06 - 2018.09
- Answering incoming telephone calls and taking appropriate action
- Recording customer interactions accurately in a CRM system
- Investigating any after sales issues and agreed appropriate action.
2017.09 - 2017.10
- Working in Sri Lanka at the National Institute of Mental Health, Sri Lanka's largest mental health institution: Working one to one with patients suffering from a varying range of mental health difficulties
- Working in wards varying from special needs to a forensic unit
- Teaching English at a children's development centre in the district of Colombo, Sri Lanka
- Helped establish a Community Teaching project, teaching conversational English to people aged 17-25.
Customer Assistant
Tesco
Manchester
2015.05 - 2017.05
- Building rapport with customers
- Aware of customers' needs
- Handling customer complaints or referring to a manager
- Working quickly and accurately under pressure.
Temporary Receptionist
Williams BMW and Regatta
2016.05 - 2016.08
Outbound Call Advisor
LeadX
2013.02 - 2014.08
Manchester
2012.09 - 2014.08
- Voluntary work in Manchester: Alphabets Day Nursery, Heathside care home, Days together, Fitzroy and Allingham House
Sales Assistant
Warehouse
2012.10 - 2012.12
Education
Health and Social Care BTEC - Health and Social Care
2012.01 - 2014.04
- Grade: Distinction
- Distinction, Distinction
GCSEs -
2007.01 - 2012.04
Grade: Ten GCSE grades A to C, including English Language and Literature, Mathematics and Science.
BSc (Hons) degree in Criminology and Psychology - Criminology and Psychology
2014.09 - 2017.07
Skills
- Excellent time management skills
- Avid interest in how people think and behave
- Ability to work under pressure
- Honest, dependable, and trustworthy
- Ability to manage workloads effectively
- Knowledge of psychological theory
- Versatile and able to communicate and relate with adults and children
References
Available upon request.
Timeline
Relationship Manager - Financial Wellness Group
2022.06 - Current
Client Services Officer - Aperture Debt Solutions LLP
2018.09 - 2019.12
-
2017.09 - 2017.10
Sales Support Administrator - Shred-It
2017.06 - 2018.09
Temporary Receptionist - Williams BMW and Regatta
2016.05 - 2016.08
Customer Assistant - Tesco
2015.05 - 2017.05
Liverpool John Moores University - BSc (Hons) degree in Criminology and Psychology, Criminology and Psychology
2014.09 - 2017.07
Outbound Call Advisor - LeadX
2013.02 - 2014.08
Sales Assistant - Warehouse
2012.10 - 2012.12
-
2012.09 - 2014.08
Trafford College, Manchester - Health and Social Care BTEC, Health and Social Care
2012.01 - 2014.04
Ashton on Mersey High School, Manchester - GCSEs,
2007.01 - 2012.04