Tiffany Stephenson
Portsmouth,Hampshire
Summary
Experienced professional with a strong background in customer database management and cultivating client relationships through clear, effective communication. Skilled in assessing customer needs, resolving issues efficiently, and enhancing satisfaction through extensive product knowledge and strategic insights. Demonstrates hands-on expertise with CRM systems and relationship management, with a focus on customer advocacy and consistently achieving high satisfaction levels. Aims to leverage these skills to strengthen customer relationships and drive impactful business growth.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Customer Onboarding Analyst and Growth Coordinator
A2Z Cloud
Salisbury, Wiltshire
2023.11 - 2024.10
- Ensured smooth customer onboarding by regularly updating the CRM system.
- Collaborated with sales teams to ensure effective product implementation for higher retention rates.
- Devised efficient onboarding plans, leading to smoother transitions for new clients.
- Analysed customer feedback to identify areas of improvement in the onboarding process.
Disability Support Worker
The YouTrust
Portsmouth
2022.02 - 2023.10
- Promoted independent living by providing personalised support to individuals with disabilities.
- Developed and maintained strong relationships for improved service delivery.
- Improved quality of life with tailored care plans, focused on individual needs.
- Assisted disabled clients to participate in community activities.
Warehouse Worker
Estee Lauder
Fareham, Hampshire
2021.09 - 2022.02
- Aided team in pick, pack, and process operations.
- Performed routine duties in the warehouse while ensuring compliance with safety regulations.
- Optimized order fulfillment processes for efficiency.
- Verified consistency of packages and stock upon arrival.
- Maintained warehouse cleanliness per safety protocols.
Quality analyst
Zoho Corporation
Chennai , India
2019.01 - 2021.09
- Created quality assurance protocols to enhance the effectiveness of client interactions.
- Offered constructive feedback to teams, enhancing client-focused operations.
- Led initiatives based on analysis to improve customer experience.
- Conducted training sessions for onboarding new members, emphasizing quality standards.
- Monitored KPIs for quality metrics.
- Introduced methods to streamline quality assessment procedures.
Senior Customer Support Executive
Zoho Corporation
Chennai, India
2013.12 - 2018.12
- Improved customer satisfaction by resolving complaints quickly and efficiently.
- Managed a team of customer service representatives for better productivity.
- Achieved high levels of client satisfaction with excellent communication skills.
- Trained new employees to ensure consistent quality of service.
- Worked closely with management to implement new strategies for increasing customer retention.
Technical customer support engineer
CSS Corp
Chennai, India
2013.06 - 2013.12
- Resolved complex technical issues by utilising systematic troubleshooting techniques.
- Managed client expectations by maintaining consistent and clear communication.
- Provided tailored solutions to customers, improving their system functionality.
- Conducted product demonstrations for potential clients, increasing product understanding.
Education
Master of Science - Finance
University of Portsmouth
Portsmouth 2021.09 - 2022.06
Post Graduate Diploma - Marketing Management
Loyola College
Chennai, India 2012.06 - 2013.06
Bachelor of Arts - Commerce
Stella Maris College
Chennai, India 2009.06 - 2012.06
Skills
- Customer database administration
- Influential communication
- Customer satisfaction assessments
- Product knowledge
- Issue resolution
- Proficiency with CRM systems
- Relationship management
- Critical thinking
- Account management
- Customer Advocacy
Affiliations
- Traveling | Photography | Reading | Yoga/Meditation
Timeline
Customer Onboarding Analyst and Growth Coordinator
A2Z Cloud
2023.11 - 2024.10
Disability Support Worker
The YouTrust
2022.02 - 2023.10
Warehouse Worker
Estee Lauder
2021.09 - 2022.02
Master of Science - Finance
University of Portsmouth
2021.09 - 2022.06
Quality analyst
Zoho Corporation
2019.01 - 2021.09
Senior Customer Support Executive
Zoho Corporation
2013.12 - 2018.12
Technical customer support engineer
CSS Corp
2013.06 - 2013.12
Post Graduate Diploma - Marketing Management
Loyola College
2012.06 - 2013.06
Bachelor of Arts - Commerce
Stella Maris College
2009.06 - 2012.06