Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tiffany Stephenson

Portsmouth,Hampshire

Summary

Experienced professional with a strong background in customer database management and cultivating client relationships through clear, effective communication. Skilled in assessing customer needs, resolving issues efficiently, and enhancing satisfaction through extensive product knowledge and strategic insights. Demonstrates hands-on expertise with CRM systems and relationship management, with a focus on customer advocacy and consistently achieving high satisfaction levels. Aims to leverage these skills to strengthen customer relationships and drive impactful business growth.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Customer Onboarding Analyst and Growth Coordinator

A2Z Cloud
Salisbury, Wiltshire
11.2023 - 10.2024
  • Ensured smooth customer onboarding by regularly updating the CRM system.
  • Collaborated with sales teams to ensure effective product implementation for higher retention rates.
  • Devised efficient onboarding plans, leading to smoother transitions for new clients.
  • Analysed customer feedback to identify areas of improvement in the onboarding process.

Disability Support Worker

The YouTrust
Portsmouth
02.2022 - 10.2023
  • Promoted independent living by providing personalised support to individuals with disabilities.
  • Developed and maintained strong relationships for improved service delivery.
  • Improved quality of life with tailored care plans, focused on individual needs.
  • Assisted disabled clients to participate in community activities.

Warehouse Worker

Estee Lauder
Fareham, Hampshire
09.2021 - 02.2022
  • Aided team in pick, pack, and process operations.
  • Performed routine duties in the warehouse while ensuring compliance with safety regulations.
  • Optimized order fulfillment processes for efficiency.
  • Verified consistency of packages and stock upon arrival.
  • Maintained warehouse cleanliness per safety protocols.

Quality analyst

Zoho Corporation
Chennai , India
01.2019 - 09.2021
  • Created quality assurance protocols to enhance the effectiveness of client interactions.
  • Offered constructive feedback to teams, enhancing client-focused operations.
  • Led initiatives based on analysis to improve customer experience.
  • Conducted training sessions for onboarding new members, emphasizing quality standards.
  • Monitored KPIs for quality metrics.
  • Introduced methods to streamline quality assessment procedures.

Senior Customer Support Executive

Zoho Corporation
Chennai, India
12.2013 - 12.2018
  • Improved customer satisfaction by resolving complaints quickly and efficiently.
  • Managed a team of customer service representatives for better productivity.
  • Achieved high levels of client satisfaction with excellent communication skills.
  • Trained new employees to ensure consistent quality of service.
  • Worked closely with management to implement new strategies for increasing customer retention.

Technical customer support engineer

CSS Corp
Chennai, India
06.2013 - 12.2013
  • Resolved complex technical issues by utilising systematic troubleshooting techniques.
  • Managed client expectations by maintaining consistent and clear communication.
  • Provided tailored solutions to customers, improving their system functionality.
  • Conducted product demonstrations for potential clients, increasing product understanding.

Education

Master of Science - Finance

University of Portsmouth
Portsmouth
09.2021 - 06.2022

Post Graduate Diploma - Marketing Management

Loyola College
Chennai, India
06.2012 - 06.2013

Bachelor of Arts - Commerce

Stella Maris College
Chennai, India
06.2009 - 06.2012

Skills

  • Customer database administration
  • Influential communication
  • Customer satisfaction assessments
  • Product knowledge
  • Issue resolution
  • Proficiency with CRM systems
  • Relationship management
  • Critical thinking
  • Account management
  • Customer Advocacy

Affiliations

  • Traveling | Photography | Reading | Yoga/Meditation

Timeline

Customer Onboarding Analyst and Growth Coordinator

A2Z Cloud
11.2023 - 10.2024

Disability Support Worker

The YouTrust
02.2022 - 10.2023

Warehouse Worker

Estee Lauder
09.2021 - 02.2022

Master of Science - Finance

University of Portsmouth
09.2021 - 06.2022

Quality analyst

Zoho Corporation
01.2019 - 09.2021

Senior Customer Support Executive

Zoho Corporation
12.2013 - 12.2018

Technical customer support engineer

CSS Corp
06.2013 - 12.2013

Post Graduate Diploma - Marketing Management

Loyola College
06.2012 - 06.2013

Bachelor of Arts - Commerce

Stella Maris College
06.2009 - 06.2012

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Tiffany Stephenson