Tiffany Rankin
Kaufman,Texas
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
9
9
years of professional experience
2007
2007
years of post-secondary education
Work History
Service Writer /Front Desk Receptionist
Woods Transmission
Forney, Tx
09.2018 - 08.2024
- Assisted customers with service inquiries and vehicle maintenance needs.
- Documented service requests and entered data into the management system.
- Coordinated with technicians to schedule repairs and maintenance efficiently.
- Maintained organized records of service history for each customer vehicle.
Customer Service Representative
Sparkle Clean
Kaufman, Tx
11.2015 - 06.2023
- Provided feedback to management on customer service improvements needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Managed scheduling of appointments for cleaning services.
Education
North Christian Academy
Fort Worth , TXSkills
- Effective communication
- Time management
- Communicating with clients
- Customer needs assessments
Timeline
Service Writer /Front Desk Receptionist
Woods Transmission
09.2018 - 08.2024
Customer Service Representative
Sparkle Clean
11.2015 - 06.2023
North Christian Academy