Tiffany Macrohon
Cumbernauld
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Residential Sessional Practitioner
Moore House Group
04.2023 - 09.2025
- In my current position, I provide high-quality care and supervision for up to 12 young people with special needs in a residential setting, ensuring their safety, well-being, and developmental progress. The young people are supported through daily routines, educational engagement, crisis intervention, and individual care plans. Exposure to close collaboration between staff and external agencies allows child-centred and team-orientated practice strong interpersonal, communication, and conflict-resolution skills.
Brand Representative
Hollister
12.2021 - 05.2023
- As a brand representative, it was my role to provide the finest customer service and attention to allow a comfortable and pleasant experience for all customers. The standard of my personalised customer service delivery was recognised, leading to the employee of the month for February 2022, shortly after my employment. I became thoroughly knowledgeable of policies and merchandise ensuring all inquiries were answered effectively despite my position on the till or main floor. Additionally, I was vigilant of my Asset Protection (AP) awareness to reduce theft and loss of merchandise, prioritising the safety of both customers and staff.
Call Handler
NHS Test & Trace
07.2021 - 09.2021
- Working for NHS Test and Trace expanded my technical, information, and data-handling skills. I was required to represent appropriate tone and reassurance to individuals and navigated complex challenges whilst assuring those contacted were provided with a smooth and positive experience.
Store Assistant
Top Glass Off Sales
10.2020 - 07.2021
- To fulfil my role as a store assistant, I frequently re-stocked products to ensure availability, answered phone calls to resolve any customer enquiries and issues effectively, arrange, assemble, and verify deliveries as well as frequently clean the store to maintain a safe working environment. I have effectively managed to adhere and adapt to busy, fast-paced environments which practised my time management, organisation, and interpersonal skills to a strong standard.
Education
BSc (Hons) - Applied Psychology
Glasgow Caledonian University
Glasgow 09.2021 - 07.2025
High School
Our Lady's
Cumbernauld 08.2015 - 05.2021
Skills
- Interpersonal Skills
- Crisis Management
- Problem Solving
- Adaptability
- Collaboration
- Time Management
- Critical Thinking
- Technical Skills
Websites
Timeline
Residential Sessional Practitioner
Moore House Group
04.2023 - 09.2025
Brand Representative
Hollister
12.2021 - 05.2023
BSc (Hons) - Applied Psychology
Glasgow Caledonian University
09.2021 - 07.2025
Call Handler
NHS Test & Trace
07.2021 - 09.2021
Store Assistant
Top Glass Off Sales
10.2020 - 07.2021
High School
Our Lady's
08.2015 - 05.2021
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