Customer Service Representative
Department Of Labor And Employment
01 2021 - 03 2022
Hi, I’m
Tiffany Lamar
Denver,USA
Summary
Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Work history
Department Of Labor And EmploymentDenver, USA
Customer Service Representative
01 2021 - 03 2022
Job overview
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained excellent client satisfaction by providing in-depth support.
JCPenney Logistics CenterLenexa, KS, USA
Senior Customer Service Agent
07 2017 - 11 2019
Job overview
- Skilfully resolved complaints and issues within [Number] day target time.
- Improved customer experience, employing effective communication and empathetic listening skills to address customer concerns.
- Consistently worked towards KPI targets to achieve exceptional sales and conversion rates.
- Built and maintained customer rapport, using strong communication skills to engage in effective conversations.
- Accurately determined customer needs, resolving [Number]% of queries at first point of contact.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Comfort of Home Health CareMission , KS, USA
Home Health Care Aide
01 2014 - 07 2017
Job overview
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Maintained hygienic living environments through regular cleaning.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Aided clients with bedtime routines, washing and dressing.
- Improved social health by promoting participation in hobbies and social interests.
- Assisted clients with daily household cleaning, laundry and food preparation.
- Accompanied clients to medical or dental appointments, grocery and errands.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Safely transported and accompanied clients to appointments and activities.
- Delivered toileting support for clients with mobility issues.
- Operated hoists to move clients in and out of bed.
- Read aloud to clients, offering mental stimulation and social companionship.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
Education
South University
Bachelors degree from Business and finance
02/2024 - 05/2028
Skills
- Meal assistance
- Dementia care
- Health administration
- Domestic assistance
- Progress reporting
- Rehabilitation
- Microsoft Office Suite
- Compassionate client care
- Care plan assessment
- CPR certified
- Patient care
- Medication administration
- Patient services
Timeline
Senior Customer Service Agent
JCPenney Logistics Center
07 2017 - 11 2019
Home Health Care Aide
Comfort of Home Health Care
01 2014 - 07 2017
South University
Bachelors degree from Business and finance
02/2024 - 05/2028