Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Receptionist
Tiffany Garbutt

Tiffany Garbutt

Littleborough,Lancashire

Summary

I am an enthusiastic and self-motivated individual with excellent written and verbal communication skills who positively interacts at all levels. Within all aspects of my work, I have good attention to detail, exceptional reliability and a strong work ethic. I thrive on new challenges, problem solving and solution creation and have the ability to work as part of a team or under my own initiative, whilst also taking responsibility for myself and those within my team.

Overview

24
24
years of professional experience

Work history

CORPORATE FLEET EXECUTIVE

HONDA, KIA & TOYOTA - VERTU MOTORS PLC
06.2015 - 06.2023
  • Managed daily administrative tasks, including customer quotations, order processing (both customer and supplier) finance applications, customer correspondence, finance documentation, invoicing and vehicle registrations
  • Utilized Microsoft Office Suite (Outlook, Word, Excel) on a daily basis as well as the company’s in-house systems and Kerridge Auto system (CRM & ERP)
  • Provided comprehensive customer support throughout the entire car leasing journey, from initial inquiry to vehicle delivery
  • Responsibilities included securing finance, ordering vehicles, managing customer expectations and lead times and also maintaining regular communication with the customer
  • Coordinated transport operations to ensure a smooth delivery and customer satisfaction
  • Provided excellent customer service to both new and existing clients, effectively resolving inquiries and managing any issues that arose
  • In 2018, I was entrusted with the CALAS account, where I cultivated strong relationships with more than 100 car leasing brokers
  • I excelled in providing accurate quotations and facilitating smooth vehicle deliveries by responding swiftly to all their needs
  • Played a key role in the sales of new Honda, Kia, and Toyota vehicles within the UK market, with a focus on maximizing sales volume and achieving company goals

ADMINISTRATOR

NHS LINCOLNSHIRE - GRACE SWAN CLINIC
Spilsby
01.2014 - 01.2015
  • My responsibilities included providing comprehensive administrative support to a team of 15 District Nurses and assisted the clinic reception when required.
  • Administrative responsibilities included overseeing stock replenishment, maintaining accurate records through filing and archiving, helping the District Nurses with their laptops and providing efficient email and phone support
  • Served as the primary phone contact for patients seeking District Nurse appointments and contacted patients with updates or to address their inquiries
  • Processed patient bookings using System One which involved arranging appointments accurately and with empathy to the patients
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol
  • Streamlined office operations by implementing efficient administrative procedures

CAR LEASING ADMINISTRATOR

MVM VEHICLE CONTRACTS
Woodhall Spa
01.1999 - 01.2014
  • Overseeing and undertaking day to day administration such as providing customer orders, supplier orders, credit proposals, letters, finance proposals and invoicing using Microsoft Office Suite and in-house Company systems (ERP)
  • Produced and distributed sales material for our existing and new customers, special offers and latest financial products by post and email
  • Used many different financial quoting systems to find and provide the best quotations to new and existing customers, taking into consideration their requirements and budget
  • Provided administrative support to all the staff as and when required and also provided cover for any absences

Education

Level 4 Applied Marketing -

Chartered Institute of Marketing

Typaz Professional - undefined

Pitman

NVQ Level 3 Customer Service - undefined

GNVQ Level 3 Advanced Business - undefined

CLAIT - undefined

GCSEs - English Language, English Literature, Oral Communication, Mathematics, Home Economics, Chemistry, Biology, Art

Skills

  • Microsoft Office
  • Relationship building
  • Customer Service
  • Sales
  • Telephone skills
  • Administration
  • Data Entry
  • Marketing
  • Communication proficiency
  • Logistics co-ordination

Accomplishments

In 2019 myself and my team at Vertu Motors won the Honda Corporate Dealer award against stiff competition, in 2020 we also won the Honda Contract Hire Corporate award for the most new cars/contracts sold.

Timeline

CORPORATE FLEET EXECUTIVE

HONDA, KIA & TOYOTA - VERTU MOTORS PLC
06.2015 - 06.2023

ADMINISTRATOR

NHS LINCOLNSHIRE - GRACE SWAN CLINIC
01.2014 - 01.2015

CAR LEASING ADMINISTRATOR

MVM VEHICLE CONTRACTS
01.1999 - 01.2014

Typaz Professional - undefined

Pitman

NVQ Level 3 Customer Service - undefined

GNVQ Level 3 Advanced Business - undefined

CLAIT - undefined

GCSEs - English Language, English Literature, Oral Communication, Mathematics, Home Economics, Chemistry, Biology, Art

Level 4 Applied Marketing -

Chartered Institute of Marketing

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