Summary
Overview
Work history
Education
Skills
References
Timeline
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Tiffany Broome

Blurton,Staffordshire

Summary

Talented, Hardworking Team Leader experienced and dedicated to Business success.

Results-driven professional with a target-oriented mindset and expertise in project management, policy implementation, and process improvement. Demonstrates effective communication, proactive initiative, and robust team cooperation to achieve organisational goals. Skilled in composed decision-making and maintaining a calm demeanour under pressure, ensuring seamless execution of tasks and enforcement of policies. Committed to driving operational excellence while fostering a collaborative work environment.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work history

Debt Team Leader / DRO Intermediary

Citizens Advice Bureau
Hanley, Staffordshire
05.2022 - Current
  • Lead our Team in managing debt resolution strategies and ensuring compliance with regulatory requirements.
  • Help in development of training materials and conducted workshops to enhance Team members' skills in debt management techniques.
  • Assisted in Implementing streamlined processes for assessing client situations and determining suitable debt solutions.
  • Mentored staff on best practices in debt resolution and client engagement to improve overall service delivery.
  • Developed strategies for improved performance level across the team.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Encouraged open communication, fostering a positive work culture.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • MaPS accredited Debt Advisor and Qualified DRO Intermediary

Credit Controller

FedEx UK
Newcastle, Staffordshire
11.2009 - 04.2022
  • Managing five of the companies depot ledgers chasing debt of 15 days and older, exceeding monthly targets set
  • Liaising and building working relationships with different Companies and individuals
  • Reviewed and analysed aged debt reports to identify and prioritise collection activities.
  • Implemented credit assessment procedures to minimise financial risk for the organisation.
  • Investigating Customer / Company complaints
  • Allocation of remittances and payments and applying them onto the relevant account(s)
  • Authority to place accounts on Credit hold when necessary once processes have been followed
  • Compile relevant information and documents in order to send accounts to our Legal company with a strong case / documented evidence
  • Monitored client's credit situation closely, mitigating risks associated with late payments.
  • Maintained professional client interactions whilst managing overdue payments.
  • Team Management cover - I step in to cover the Credit Control Team Leaders during any annual leave / sickness.

Customer Services

Ageas Insurance
Trentham Lakes, Staffordshire
09.2009 - 11.2009
  • Dealing with cancelled direct debit mandates, contacting Customers to resolve problems
  • Collaborated with cross-functional teams to streamline processes and enhance service delivery.
  • Ensured all customer interactions aligned with company ethos, upholding brand integrity.
  • Resolved complaints with effective problem-solving skills.
  • Maintained excellent client satisfaction by providing in-depth support.

Credit Collector

UK Fuels Limited
Crewe, Cheshire
07.2007 - 09.2009
  • Retrieving new bounced direct debits daily for the Company's distributors
  • Providing general help and credit related advice for Customers at all levels
  • Reviewed and analysed account statements to identify discrepancies and resolve issues efficiently.
  • Dealing with several Customer complaints correctly and professionally
  • Placing stops on accounts with any unpaid direct debits
  • Utilised various accounting software to track payment histories and manage client accounts effectively.
  • Credit checking existing customers after a defaulted payment to ensure that they are within insurance terms and that as a company we are able to continue providing their credit facility ensuring I comply with DPA regulations at all times
  • Developed standard operating procedures for the collections department enhancing consistency in approach.

Education

GCSE LEVEL - Math's, English, Science

Coppenhall High school
Crewe
01.2002 - 01.2007

Skills

  • Calm demeanor
  • Composed decision making
  • Process improvement understanding
  • Policy implementation and enforcement
  • Target-oriented mindset
  • Project management skills
  • Effective communication
  • Team collaboration
  • Proactive initiative

References

Available upon request

Timeline

Debt Team Leader / DRO Intermediary

Citizens Advice Bureau
05.2022 - Current

Credit Controller

FedEx UK
11.2009 - 04.2022

Customer Services

Ageas Insurance
09.2009 - 11.2009

Credit Collector

UK Fuels Limited
07.2007 - 09.2009

GCSE LEVEL - Math's, English, Science

Coppenhall High school
01.2002 - 01.2007

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Tiffany Broome