Tiesha Parker
London
Summary
Dynamic and dedicated individual with a wealth of experience in customer service and retail environments. Renowned for delivering exceptional customer experiences across various sectors, including social housing, retail, and remote healthcare support. Possesses exceptional communication skills, adept at swiftly resolving complex issues and managing a wide array of customer inquiries. A master of adaptability, skilled in problem-solving, multitasking, and enhancing customer satisfaction through innovative solutions. Committed to fostering positive relationships, driving brand loyalty, and contributing to organisational success with a meticulous and proactive approach.
Overview
4
4
years of professional experience
2030
2030
years of post-secondary education
Work History
Customer Liaison officer
L&Q
London
07.2024 - 02.2025
- Acted as a key point of contact between residents and service providers, ensuring clear and timely communication to resolve issues swiftly
- Worked collaboratively with others across L&Q to deliver effective and efficient services, particularly within Direct Maintenance, Property Services, Caretaking Service and others as required
- Maintained excellent relationships with key stakeholders and partners promoting and representing particularly with contractors, managing agents and landlords to ensure standards of service particularly within Direct Maintenance, Property Services, Caretaking Service and others as required
- Maintained accurate records of all customer interactions and follow-up activities
- Monitored compliance with legal regulations related to consumer protection laws
- Effectively handled up to 50 cases per week, demonstrating strong organisational skills and the ability to prioritize tasks efficiently
- Prioritized resident needs and concerns, ensuring a high level of service and satisfaction through effective problem-solving and proactive support
Generalist
Adidas
London
08.2023 - 02.2024
- Complete cash register transactions quickly and accurately
- Be aware of store sales and KPI targets, as well as individual performance targets, and to use all available store resources to meet/exceed them
- Execute and maintain established Visual Merchandising and In-Store communication standards
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Energetically engaged as a generalist at Adidas, thriving in the fast-paced retail environment, changeling my passion for sportswear and lifestyle fashion into memorable customer experiences
- Cultivated strong relationships with customers, becoming a trusted advisor and brand ambassador
- Demonstrated previous skills in cash handling, ensuring accuracy and adherence to procedures
- Leveraged my product knowledge and merchandising skills to drive sales and exceed targets
- As the face of Adidas in-store, embracing the opportunity to represent the brand with enthusiasm and authenticity, leaving a lasting impression on every customer interaction
Floor manager
Yankee Candle Company
London
10.2022 - 07.2023
- Opening and closing store and ensuring proper procedures were adhered to for security
- Upselling relevant products and leading team
- Addressed customer complaints and escalated issues when necessary
- Monitoring and reporting on KPIs and implementing strategies to drive sells
- Maintaining a high level of customer satisfaction through professional interactions
- Completing administrative roles
- Innovative and trustworthy floor manager with experience in retail environments
- Demonstrated expertise in managing store security, supervising staff, providing excellent customer service, and handling financial transactions and daily operations
- Was accomplished at maintaining a secure and efficient store operation, ensuring compliance with company policies and procedures
- Recognised for strong leadership skills, reliability, an eye for detail, and a proactive approach to problem-solving
Customer Service Advisor
Sitel Group
London
05.2021 - 05.2022
- Maintained a high level of professionalism while working remotely, ensuring clear and respectful communication with colleagues and customers
- Making outbound calls on a large scale to individuals who have tested positive for COVID-19 or have been identified as contacts of positive cases
- Accurately documenting all interactions and relevant information in the system and ensure confidentiality and compliance with data protection regulations were met
- Efficiently navigate and utilise the Test and Trace IT system to record and retrieve case information
- Use CRM (Customer Relationship Management) systems to log interactions and follow up on cases
- Adhere to established protocols, guidelines, and scripts to ensure consistent and accurate information delivery
- Skilled in efficiently managing large volumes of incoming calls while maintaining a patient and empathetic approach to resolving complex issues and complaints
- Was able to navigate challenging situations with tact and diplomacy, delivering exceptional service and leaving customers feeling valued and supported
Education
Bachelor of Science - Psychology and counselling theory
University of West London
London 10.2020 - 12.2024
A-Level - mathematics, English literature and philosophy
Haberdashers' Aske Hatcham college
GCSE - 7, A-C
Addey and Stanhope
09.2013 - 06.2018
Skills
- Customer Service
- Cash Handling
- Call Centre operation
- Customer Support
- Cash Handling Accuracy
- Complaint Handling
- Goal-Oriented
- Customer Assistance
- Decision making
- Verbal and oral communication
- Customer needs analysis
- Critical-thinking
- Highly efficient
- Excel proficiency
- Record keeping accuracy
Timeline
Customer Liaison officer
L&Q
07.2024 - 02.2025
Generalist
Adidas
08.2023 - 02.2024
Floor manager
Yankee Candle Company
10.2022 - 07.2023
Customer Service Advisor
Sitel Group
05.2021 - 05.2022
Bachelor of Science - Psychology and counselling theory
University of West London
10.2020 - 12.2024
GCSE - 7, A-C
Addey and Stanhope
09.2013 - 06.2018
A-Level - mathematics, English literature and philosophy
Haberdashers' Aske Hatcham college
Similar Profiles
Aaliyah JosephAaliyah Joseph
Retail supervisor at ScribblerRetail supervisor at Scribbler
Robin StallickRobin Stallick
Senior Talent Acquisition Partner at Elements Talent ConsultancySenior Talent Acquisition Partner at Elements Talent Consultancy
SHADEV PATELSHADEV PATEL
Retrofit Assessor at Bubba Energy LtdRetrofit Assessor at Bubba Energy Ltd
Edna NzeyimanaEdna Nzeyimana
Trainee Clinical Associate in Psychology at NHS LLR Psychological Therapies ServiceTrainee Clinical Associate in Psychology at NHS LLR Psychological Therapies Service
Natalia BelikovaNatalia Belikova
Customer Liaison Officer at JTomlinson LtdCustomer Liaison Officer at JTomlinson Ltd